ChurnZero Reviews in June 2025: User Ratings, Pros & Cons

We went from almost no insight, to everything we could ever need!

What do you like best? The structure of Churn Zero leaves no data off the table. If there is an account or contact with a data point, you can use that data to measure, automate, and execute. My favorite is the way that once initial setup is complete, I can use Devless or In App Tools to build anything I want and leave our busy developers doing what they do best - maintaining and improving OUR software. What do you dislike? Not much to say here. I suppose it would be helpful if upon ...

Game-changing tool; needs thoughtful rollout and structuring

What do you like best? ChurnScores and Journeys. ChurnScores provide critical insight with massive efficiencies vs. manual work. Journeys ensure that teammates are spending time on the right activities at the right times. What do you dislike? Upfront set up that was more that was anticipated. Fitting our business needs into the CZ mold has presented some challenges. What problems are you solving with the product? What benefits have you realized? We are solving two major ...

Churning Awareness At Your Fingertips

What do you like best? With ChurnZero there is flexibility with thoughtfulness and customization within reason. May sound negative, however, there is reason and logic behind how tools work in CZ, where they can be customized and where they help you strengthen your idea of workflow. path of communication (plays), task management, and development of journeys. Too often tools may give so much room to change, it loses the way of why the tools were built in such a way in the first place. ...

Great workflow automation

What do you like best? For customer support ChurnZero application helps to enable approach between employees and customer management. Optimizes customer experiences by monitoring cusomer health. Has navigate integrations . What do you dislike? There is nothing I dislike. It helps to automate routine tasks to best customize the experience. What problems are you solving with the product? What benefits have you realized? Integrates platforms to get to know better your customers ...

Comprehensive Data

What do you like best? In-depth insight on where my clients are going and how they're leveraging our software. This allows me to enter conversations with a better understanding of their needs, likes and dislikes all before we greet each other with "Hello" on a phone call. I'm a step ahead. What do you dislike? Not much of a dislike, just wish I had some control over keeping the menu options on top. What problems are you solving with the product? What benefits have you realized? ...

Efficient, Organized, and Powerful tool!

What do you like best? I love the user friendly interface and the countless tools to sort and manipulate the data I need. Amazing customer support as well! What do you dislike? I wish there was less of a lag time when Approving emails to send in my plays. Sometimes it will take a few seconds to load. It will also do this when trying to load the Messages tab on a contact page. Recommendations to others considering the product: Give it a try! You will see just how powerful your ...

Powerful, practical, and insanely helpful

What do you like best? The primary benefit of ChurnZero is the fact that the software is very clearly built with the life of the CSM in mind. It's not simply a glorified set of spreadsheets with filters, there's a clear, logical flow that has been designed to work with the user and guide their day-to-day, which is something I encountered a lot when researching various other solutions. Of particular note is the Command Center. This, surprisingly, turned out to be a differentiator ...

Churnzero - The must-have tool if you take customer success seriously

What do you like best? The power that Churnzero has, how widely you can implement it. It is very customizable. With the Slack integration anyone in your organisation can query information about your customers. The many native other integrations such as Freshdesk, Gsuite and Salesforce make it very connected and powerfull. Once it's fully setup, it will pretty much be all your CSM's need to work with customers. It will allow you to really scale more and keep tabs on all of your customers ...

Helped Us Build a Solid Foundation for Customer Health and Growth

What do you like best? We came into ChurnZero as a rapidly scaling SaaS company that needed to find a way to measure our customers health and a way to help us, help them maximize their success with our platform. We were able to target specific groups of users, automate touchpoints, design healthscores, and also measure which features our users were utilizing most - contributing to our overall roadmap. ChurnZero helped us to also get in front of our customers during the pandemic and ...

An all-round dream for a CSM

What do you like best? Love the visibility/engagement reports it gives me for my customer portfolio What do you dislike? Only downside is the navigation takes a little while to get used to but when you get it, it's powerful. Recommendations to others considering the product: It's a fantastic tool that gives you visibility into your client portfolio/your CSM team's portfolio(s) - completely customizable to suit specific areas of your technology you want to see your clients ...