ChurnZero Reviews in June 2025: User Ratings, Pros & Cons

"We love this software!"

What do you like best about ChurnZero? Connection to product, support & CRM is a must have! What do you dislike about ChurnZero? sometimes can take a while to get info because there is so much data. Recommendations to others considering ChurnZero: Dedicate an admin to this setup to get value the fastest. We dedicated 2 and it was awesome. What problems is ChurnZero solving and how is that benefiting you? identifying our best healthy customers & automatically reaching out based on their ...

"Zero to Hero. Supported by the best."

What do you like best about ChurnZero? The knowledge behind the team. Features of the product What do you dislike about ChurnZero? Some of the UI is a little laborious. The menu could also be pinned expanded or minimized Recommendations to others considering ChurnZero: You won't regret using this product. The team behind it are helpful, insightful and are there to assist at all times. We've achieved amazing results since we began our project with ChurnZero. Looking forward to the ...

"Critical for scale and creating opportunities for meaningful customer engagement"

What do you like best about ChurnZero? Everything! From the tool, ease of data integration, our fabulous Success Manager, Naomi Aiken, quick response support team and now Custom Dashboards. We're a company with many products and customers. The data we're able to consolidate into ChurnZero has been the way forward to our success in touching almost 100% of our customer base. Our churn has improved in our long tail customer segment by 11%. The attention we receive whether it's a support ...

"Wanna Keep Your Customers? Get ChurnZero."

What do you like best about ChurnZero? ChurnZero is a revolutionary product that has help transform my Customer Success/Support team from a very REACTIVE approach to a very PROACTIVE approach. My CSMs were drowning in one-off emails from our customers answering similar questions on a daily basis and not really making a difference to our bottom line. Once we've introduced ChurnZero, we've been able to automate a majority of our repetitive tasks so that we can spend more time with customers, ...

"Powerful tool"

What do you like best about ChurnZero? I love that I have one powerful and flexible interface to manage my day. What do you dislike about ChurnZero? I havent found anything that I dont dislike yet; still getting acquainted with the full functionality. What problems is ChurnZero solving and how is that benefiting you? I can see my daily tasks - customer usage and have a quantified customer score to work from. I am more efficient in my day to day tasks.

"Quickly act on amazing customer insights!"

What do you like best about ChurnZero? The centralization of SaaS usage data and CRM account and contact data alone is incredibly valuable, but being able to also include email and ticket data, and then act on insights gleaned from all of that data is the best part of CZ. We were not able to engage with customers in such an immediate and targeted way before ChurnZero. There are so many ways this can be used to increase customer health, but the top examples are Churn Prevention, Retention, ...

"Holy grail of customer churn tracking tools"

What do you like best about ChurnZero? Best thing about Churn0 is that it allows for us to track customers' usage, churn score, implementations, notes, just to name a few. Churn0 gives a comprehensive look of where a customer is in their journey and where I need to step in to bring value and to engage customer. We also set up different milestone alerts that give us even better visibility into accounts. This way, we can be reminded of when a customer has gone too long without a touch point ...

"Great segment-oriented Customer Success Management tool"

What do you like best about ChurnZero? Relatively intuitive to learn, once you are able to wrap your mind around everything working out of segments everything falls into place. What do you dislike about ChurnZero? The UI/UX feels a bit too sensitive when switching between tabs on the left-hand side of the dashboard. I wish the menu bar on the left could stay expanded out. What problems is ChurnZero solving and how is that benefiting you? Task management and overall visibility into customer ...

"ChurnZero a key tool in our quest to ZeroChurn"

What do you like best about ChurnZero? - Analytical capabilities of ChurnZero - Ability to segment accounts by any possible metric - Being able to take endless factors into account to create a Churnscore for each account - a number that calculates the probability to churn. - Churnzero's CSM Lucas was beyond expectations helpful in setting up, explaining and giving insights/ideas. He is always reachable and our biweekly meetings always add value. What do you dislike about ChurnZero? Due to ...

"Efficiency, transparency, and more"

What do you like best about ChurnZero? ChurnZero allows you to add tasks and set reminders so your clients don't slip through the cracks. Not only do these show up in ChurnZero, but thanks to their integration with Slack, you can receive the notices there, as well as an email. What do you dislike about ChurnZero? Much like with advanced tools, the customization due to all the integrations can make the tool seem a bit overwhelming. Especially for teams or team members who may not be the most ...