ChurnZero Reviews in June 2025: User Ratings, Pros & Cons

"ChurnZero makes it possible to manage my customers effectively."

What do you like best about ChurnZero? ChurnZero helps me keep track of everything. What do you dislike about ChurnZero? Only dislike is you do need pretty detailed training because it can be clunky, but our CSM made time to make sure I understood CZ and is always available to answer questions! What problems is ChurnZero solving and how is that benefiting you? I easily track customer product usage and can proactively reach out to customers before they become a churn risk.

"ChurnZero makes it possible to manage my customers effectively."

What do you like best about ChurnZero? ChurnZero helps me keep track of everything. What do you dislike about ChurnZero? Only dislike is you do need pretty detailed training because it can be clunky, but our CSM made time to make sure I understood CZ and is always available to answer questions! What problems is ChurnZero solving and how is that benefiting you? I easily track customer product usage and can proactively reach out to customers before they become a churn risk.

"Automation is everything"

What do you like best about ChurnZero? ChurnZero has saved me so much time through automation and having everything in one spot. I can make emails appear personal while not having to copy + paste change salutation. Also, it helps me keep tabs on my customers and make sure I know what is going on with them all in one dashboard rather than jumping around to multiple CRMs to figure out what is happening with their account. I came from a previous company that used CZ and the company I'm at now ...

"Automation is everything"

What do you like best about ChurnZero? ChurnZero has saved me so much time through automation and having everything in one spot. I can make emails appear personal while not having to copy + paste change salutation. Also, it helps me keep tabs on my customers and make sure I know what is going on with them all in one dashboard rather than jumping around to multiple CRMs to figure out what is happening with their account. I came from a previous company that used CZ and the company I'm at now ...

"Great Experiences!"

What do you like best about ChurnZero? Tracking all of my accounts and their activity in one, easy to find location. What do you dislike about ChurnZero? Creating new segments is difficult for me. What problems is ChurnZero solving and how is that benefiting you? Account Organization and Account Activity/Usage

"Great tool, even better team"

What do you like best about ChurnZero? Easy to navigate and pretty intuitive! The CZ team was also amazing during onboarding and implementation. What do you dislike about ChurnZero? The UI is a little depressing and outdated looking. What problems is ChurnZero solving and how is that benefiting you? We're getting better insight into our accounts! All our data is in one place and easy to access. CZ is making it a lot easier and quicker for our team to stay on track with accounts.

"Easy to automate messages"

What do you like best about ChurnZero? I like how easy it is to automate messages and to review the next steps in our handoff process. The UX design is quite easy to navigate, and the colors are pleasing to an average customer. I also like the calendar review system, where I can also check off what needs to be done for one of my clients. It is a time saver and also keeps me on track for all the tasks that are pending. What do you dislike about ChurnZero? Sometimes it acts odd when I ...

"Fantastic way to make your Customer Success team more efficient at a great cost!"

What do you like best about ChurnZero? Playbooks that allow a CSM to leave repetitive tasks to automation freeing them up to do meaningful account management work. What do you dislike about ChurnZero? The team still has to use Salesforce to edit things like Opportunities and we'd prefer to have one tool to work in. What problems is ChurnZero solving and how is that benefiting you? With ChurnZero no account slips through the cracks and you can be more proactive than ever because the system ...

"Great Experiences!"

What do you like best about ChurnZero? Tracking all of my accounts and their activity in one, easy to find location. What do you dislike about ChurnZero? Creating new segments is difficult for me. What problems is ChurnZero solving and how is that benefiting you? Account Organization and Account Activity/Usage

"Great tool, even better team"

What do you like best about ChurnZero? Easy to navigate and pretty intuitive! The CZ team was also amazing during onboarding and implementation. What do you dislike about ChurnZero? The UI is a little depressing and outdated looking. What problems is ChurnZero solving and how is that benefiting you? We're getting better insight into our accounts! All our data is in one place and easy to access. CZ is making it a lot easier and quicker for our team to stay on track with accounts.