ChurnZero Reviews in June 2025: User Ratings, Pros & Cons

"Excellent Platform even better onboarding"

What do you like best about ChurnZero? This gave us exactly what we needed. We build segments and triggers based on usage of our product to identify churn risk and expansion potential. The onboarding was fantastic and ahead of schedule, all trackable. Once done, we got assigned a CSM rep who can help with customization—highly recommended. What do you dislike about ChurnZero? UI could look a bit cleaner but thats cosmetic Recommendations to others considering ChurnZero: We looked at ...

"Amazing product and amazing team to work with!"

What do you like best about ChurnZero? The ChurnZero team from Sales to Implementation to Customer Success has been amazing to work with. We are seeing the benefits from the product within the first 30-days, what more could we ask for! What do you dislike about ChurnZero? Would like to be able to customize a few of the default views. What problems is ChurnZero solving and how is that benefiting you? We are driving automation to help provide our CSM team additional flexibility to grow ...

"Easy to use ChurnZero helps steam-line all things Customer Success"

What do you like best about ChurnZero? I like how ChurnZero is built specifically for the Customer Success side of a business. It has all data we need to access front and center, and it also helps visualize our accounts as a whole and all of the upcoming tasks associated with them. ChurnZero is very simple to use, user-friendly, and helps automate many of the repetitive tasks a CSM does to support their clients. What do you dislike about ChurnZero? The biggest downside I see is that it does ...

"ChurnZero Review from SaaS B2B Company"

What do you like best about ChurnZero? The solution is easy to navigate and as long as you have the right strategy upfront – is fairly flexible and easy to set up. I’m able to glean insights on how Accounts in an individual CSM’s book-of-business are performing while still being able to provide macro-level reporting to the executives and the board. Most SaaS organizations have trouble figuring out where the CSMs should spend their time – ChurnZero ensures that we are working on the right ...

"Amazing software for your CS team!"

What do you like best about ChurnZero? ChurnZero has been a game changer for me as a CSM! I have the ability to create journeys, segments on my customers, send mass communication, build and manage surveys via email and inapp, create alerts and track product usage very easily. ChurnZero integrates with all our other tech stack: hubspot, intercomm, and our product backened and allows me to have everything in one single place. The Customer Success team is just amazing. (Call out to Bree. She’s ...

"Essential for CSMs!"

What do you like best about ChurnZero? This makes my job as a CSM SUPER easy. I love the plays, the integration with SF and all of the way to see customer engagement within the system. What do you dislike about ChurnZero? Nothing I can think of or have run into yet! What problems is ChurnZero solving and how is that benefiting you? I am keeping up with accounts that would have totally fallen through the cracks without CZ. It also saves so much time throughout my day and is my main way i ...

"ChurnZero is a 'must-have' for any SaaS business"

What do you like best about ChurnZero? For context, I've implemented ChurnZero at two very different organizations over the past few years. From the very first demo with the Salesperson (Casey) we knew this was the platform for us. Specific things we like about ChurnZero: - The people at ChurnZero are the best. From Abby (Chief Customer Officer), You Mon (CEO) to Chase (CSM) they have been nothing short of amazing. They listen to the business problems that you have and work with you to find ...

"Total game changer for customer success!"

What do you like best about ChurnZero? I love being able monitor client usage, it really gives us an insight into to customer health and blockers in our software. We are able to set churn scores based on usage and we are instantly alerted when churn scores increase. I also love journey, they are key to make sure that our clients stay on track during onboarding and implementation. We have also started to rely heavily on playbooks, the automations help our CSM's stay efficient. What do you ...

"Best Customer Success platform out there!"

What do you like best about ChurnZero? Intuitive, easy to use, scalable and the people are fantastic! What do you dislike about ChurnZero? After you learn how to use it, It is hard to find something to dislike. What problems is ChurnZero solving and how is that benefiting you? Easy to build customer journeys and automate emails, tasks, and alerts. We can easily see where our customers are getting stuck in on-boarding and mitigate any issues. So easy to deliver a whole host of messages ...

"In general CHZ is one of the best tools to automize and optimize routine managers work."

What do you like best about ChurnZero? Flixeble notification system, and task managment. What do you dislike about ChurnZero? There is nothing to say that i dont like. So far so good. What problems is ChurnZero solving and how is that benefiting you? Activity monitoring, alert system.