ChurnZero Reviews in June 2025: User Ratings, Pros & Cons

"Best tool I have in my work collection!"

What do you like best about ChurnZero? Their Success Panel is a game-changer. The ability to seamlessly create a tool to communicate with our customers through their Success Panel as well as the onboarding checklist has improved our customer interaction and usage by 20%. Running a close second is their customer service! What do you dislike about ChurnZero? If there were something I HAD to complain about, it would be the number of steps to set up onboarding plays, alerts, and tasks ...

"Helps me to keep me up-to-date on my customers"

What do you like best about ChurnZero? Churnzero gives me reminders and checklists to help me take care of my Customers. Automatizations and Integrations work well with my other tools and take annoying work off my hands. The Customer Support is very good. What do you dislike about ChurnZero? Churnzero could expand its manuals a bit more. What problems is ChurnZero solving and how is that benefiting you? We notice when something has to be done with a customer, Churnzero helps to keep ...

"A CSM's Top Success Tool"

What do you like best about ChurnZero? ChurnZero allows my team to drill into our customer's usage and overall happiness with our platform. It easily provided the reporting and insight I need as a CSM to stay on top of my customers and ensure their success. I can easily target any account or contact segment for outreaches, such as renewals or upcoming webinars using plays or tasks, all under one hood. CZ integrates with our CRM and our support ticketing platform so I can get a full picture ...

"Customer Success Platform for Customer Success - Exactly What You Want..."

What do you like best about ChurnZero? ChurnZero is very easy to use, we realized value quickly & it's easy to build upon after the initial implementation. In short, it saves us about 2 CSM FTE's and a development team made up of 2-3+ engineers trying to develop a custom solution, not to mention the time & resources maintaining a custom build. Most importantly, we realize tangible benefits of making our customer base more successful (through adoption-related plays & triggers), which has had ...

"ChurnZero for your customer data, interactions and usage"

What do you like best about ChurnZero? The way you connect all software and databases that you use in-house to ChurnZero is super simple. It pulls through all available data points via either the javascript, back-end upload function. On the fly, I can open up more related fields, and it is ready for my team to use almost immediately. There is a bucketload of tools that any level of user can utilize and the ability to share groupings, plays across the team is excellent. Also, the price point ...

"Data oriented software especially for CSM's"

What do you like best about ChurnZero? It is a very good data-driven software that I ever used. You can set the requirements and you can see them individually or as a company. Best software for the data out there for sure! Loving it! What do you dislike about ChurnZero? Only one thing I would like to have as a company is, creating customizable tables or templates within the system for a more structured & organized way to track would be amazing!!! What problems is ChurnZero solving and how ...

"ChurnZero gives us real time insight on active customers so we can be proactive not just reactive."

What do you like best about ChurnZero? I like the alerts and the segments we can build. What do you dislike about ChurnZero? Sometimes after making system changes, it takes a bit for them to take effect in the software. Recommendations to others considering ChurnZero: When you get started, be sure to rely on your rep. The team at ChurnZero will know how to set you up for success and tweak the services to fit your company's needs. Chase Tinkham is our rep and has worked so hard to get the ...

"Great CRM"

What do you like best about ChurnZero? I have been using Churnzero for about 2-3 months now and love how easy everything is to operate within the CRM tool. I love being able to track orders, manage contacts and see how the product is churning within a store or business. What do you dislike about ChurnZero? Honestly, I wish it had more reports available to see within the program, but for the most part, it's a great tool to manage accounts and leads. What problems is ChurnZero solving and how ...

"Solid product. There is a lot that can be done with ChrunZero, Important tool for us."

What do you like best about ChurnZero? I love how many integrations it has it makes it easy to view customer status. What do you dislike about ChurnZero? I feel like the UX/layout could be a little better Recommendations to others considering ChurnZero: Highly recommend it, but know that it will take time to learn and integrate al your platforms What problems is ChurnZero solving and how is that benefiting you? I am able to keep track of all our accounts and quickly see the likelihood of Churn

"ChurnZero is a great partner for our small but fast growing customer success team."

What do you like best about ChurnZero? * Easy and powerful automations that I can almost always set up without needing to make requests of the vendor. * LiveExport is a simple and powerful way to do more advanced or more executive level reporting on your customer data. What do you dislike about ChurnZero? * No "@mention" functionality. I am quite addicted to that functionality it so many other business products I us (Slack, HubSpot, others). This has been a pain point for me as I work on ...