ChurnZero Reviews in June 2025: User Ratings, Pros & Cons

"A platform enriched with customer insights and data. It helps us as CSM to monitor customer journey"

What do you like best about ChurnZero? The platform UI is intuitive. Very easy to use. What do you dislike about ChurnZero? Nothing.I didn't find any issues in past 6 months to dislike. Recommendations to others considering ChurnZero: Highly recommended What problems is ChurnZero solving and how is that benefiting you? It helps in the mapping customer journey, proactiveness, and increased customer communication.

"Great tool for managing the success of customers"

What do you like best about ChurnZero? I love how I can automate tasks, have quick access to accounts/customers, log activities quickly and from almost any window, set up my own custom alert notifications, track my customers' product usage information, create my own custom segments and it's user friendly. What do you dislike about ChurnZero? Not knowing how to utilize all the features fully. What problems is ChurnZero solving and how is that benefiting you? ChurnZero helps me to stay on ...

"Great tool, team and support"

What do you like best about ChurnZero? The team especially. The sales, onboarding, and ongoing phases were very well orchestrated, and the consultants are awesome people. The support team answers fast and accurately. What do you dislike about ChurnZero? I miss some features like the possibility to tag internal stakeholders to tasks/activities, as well as the possibility to have Slack conversations (shared channels with customers) logged there to influence the health score. Recommendations ...

"Effective Time Management"

What do you like best about ChurnZero? Ability to effectively manage my workload What do you dislike about ChurnZero? Lack of mobile applications to use in there What problems is ChurnZero solving and how is that benefiting you? I have the full ability with ChurnZero to: -Have an accurate view of all my accounts and painpoints -organize my thoughts and notes on all accounts -helps maintain constant communication with the customers

"Intuitive and Easy to use"

What do you like best about ChurnZero? ChurnZero allows our teams to move quickly, be proactive and reduce the amount of time it takes to complete tasks. It's foundational for our SMB strategy and allows us to understand our customers better to optimize the customer journey and reduce churn What do you dislike about ChurnZero? None that I can think of yet - our CSMs have helped us turn around everything we need! What problems is ChurnZero solving and how is that benefiting you? SMB ...

"Powerful, robust tool that every CS team should utilize"

What do you like best about ChurnZero? The ease of integrating ChurnZero with our product and 3rd-party tools ultimately enables us to automate several workflows and provide valuable insights into our customers' usage. What do you dislike about ChurnZero? There's not necessarily anything I dislike about ChurnZero. When I first started using the product, a couple of features didn't seem to be very straightforward, but with the help of our wonderful CSM (Bora) and the ChurnZero Academy ...

"ChurnZero is a Game Changer."

What do you like best about ChurnZero? I've been using ChurnZero for over a year and my favourite part changes constantly! Today, my favourite part is definitely the help that we've received from our Customer Success Manager (recently moved on and will be sorely missed) Lucas F! We are a tech start-up and the word "scrappy" get's thrown around our Customer Success team every day. We often don't have a lot of time to spend hours planning/testing so Lucas' help has been absolutely invaluable. ...

"The most user friendly and flexibile tool to make Customer Success happen"

What do you like best about ChurnZero? Simple, Easy, Fast and Fun! Easy to integrate and segment, analysis and act based on information from any source. What do you dislike about ChurnZero? More options to send information out, even without the integration layer. Recommendations to others considering ChurnZero: I love it! Recommended! What problems is ChurnZero solving and how is that benefiting you? CZ provides the possibilitie to work proactively and focused on real necessities to low ...

"Great Tool for Strategic Mass Outreach"

What do you like best about ChurnZero? The ability to scale communication and target specific accounts for a specific purpose is absolutely amazing. Churnzero connected with many data points across multiple of our platforms to give us insight into how each of our customers are doing. This enabled segment accounts into categories and write messaging specific to different categories of customers. When you have hundreds of accounts it is difficult to keep track of everything. Churnzero made ...

"Intuitive and Easy to Use"

What do you like best about ChurnZero? ChurnZero is super intuitive and easy to use. It is effortless for a new user to get accustomed to ChurnZero. The NPS score tracking is game changer. The segments and plays are beneficial and make life easier! What do you dislike about ChurnZero? I am unable to add additional email addresses in the system that are not part of any organization. For instance, I would like to add my SalesForce email. This email is not a part of any internal (employees) or ...