ChurnZero Reviews in July 2026: User Ratings, Pros & Cons

"Fight Churn"

What do you like best about ChurnZero? That it is automated based on data that we often don't have time to analyze. What do you dislike about ChurnZero? It can be challenging to create plays and segments What problems is ChurnZero solving and how is that benefiting you? Being able to locate data issues before Back to School starts.

"Highlights client information"

What do you like best about ChurnZero? ChurnZero helps me to stay on task and locate client information quickly What do you dislike about ChurnZero? The only downside I see is when creating segments; there are too many options versus being able to have a client listed with sub-areas under it for more detailed information What problems is ChurnZero solving and how is that benefiting you? keeping documentation of every interaction with my clients

"ChurnZero is a great tool for managing customer communications and maintaining customer health."

What do you like best about ChurnZero? Email templates and reminders help us maintain consistent customer communication. In addition, the ability to set up customized customer health scores based on how we interact with our customers is a great tool! What do you dislike about ChurnZero? There is a steep learning curve for admins. What problems is ChurnZero solving and how is that benefiting you? We are utilizing ChurnZero to monitor our customers' health during the onboarding/implementation ...

"Exactly what our company needed, and more..."

What do you like best about ChurnZero? When I first arrived at my company nearly 5 years ago, one of the first things I recognized was that our company was not keeping any organized records of how clients felt about our company, how often they were utilizing our software, or when contract renewals were coming up. I immediately recommended some method of tracking all of that information to increase client retention, which I referred to as the "client's health score." After several failed ...

"Amazing way to centralize and automate account management for any Saas company!"

What do you like best about ChurnZero? The dashboards are easy to filter, Seeing customer usage charts help us to more easily forecast possible churn risks What do you dislike about ChurnZero? The notifications don't let me know when a customer is adding accounts to our system. Not a bad thing but just would be nice to have What problems is ChurnZero solving and how is that benefiting you? disorganization of renewal opportunities, and lack of staying on top of emails. With Churn Zero, all ...

"Working with ChurnZero has been a positive experience across the board"

What do you like best about ChurnZero? The amount of detail that is provided without having to dig for it is impeccable. A vast majority of the information I need is in my emails in meeting follow-ups which makes it quickly accessible. The response times from the CZ team are also great What do you dislike about ChurnZero? I do not have any complaints to report at this time Recommendations to others considering ChurnZero: Find ways for admins to engage other members across their team as ...

"2 months in and delivering on the value proposition"

What do you like best about ChurnZero? The Onboarding process, support and training has been fantastic. We have had a project plan and timeline that has been followed. The CZ team has done a great job of keeping our feet to the fire to ensure we achieve our targets. What do you dislike about ChurnZero? Nothing yet - everything that was sold to us has been delivered on. What problems is ChurnZero solving and how is that benefiting you? With the data integrations, we are able to use the ...

"Very thorough implementation"

What do you like best about ChurnZero? The tool so far seems like it will add a ton of value for us (even tho we haven't really used it yet). The implementation team was very helpful and proactive, which I loved! What do you dislike about ChurnZero? Nothing so far! Hoping that stays the same as we continue our onboarding What problems is ChurnZero solving and how is that benefiting you? Organized customer onboarding, account health segmentation, proactive relationship management

"My ChurnZero Experience"

What do you like best about ChurnZero? This software is intuitive and the support our team receives from our CSM is pretty amazing. I use CZ's segments for all of my daily tracking of renewals and as the basis of my one on one meetings with the CSMs on my team. Having all of our Salesforce data and information integrated into the tool makes the experience in CZ seamless. What do you dislike about ChurnZero? Our team has had some challenges with the Journeys functionality. This feature is ...

"A must-have tool for any CS Team!"

What do you like best about ChurnZero? ChurnZero is built around the concept of the churn score, which assigns a numerical value to the likelihood of an account churning. The higher the churn score, the higher the probability of churn. I absolutely LOVE this! Having a numerical value to the risk/opportunity for all my accounts allows me to prioritize, get organized and focus on those accounts that need the most attention. And that's just the basics! ChurnZero provides automation, advanced ...