ChurnZero Reviews in June 2025: User Ratings, Pros & Cons

"Consolidation & Scale with ChurnZero"

What do you like best about ChurnZero? Implementing ChurnZero was a very straightforward, simple process every step of the way. Our CSM was readily available for questions and kept us on track to meet our roll-out targets. The system allows us to target key accounts and flag churn risk much faster when it matters most. I appreciate all the insights provided and actionable alerts to help focus CSM efforts. We have consolidated multiple data sources and brought all inputs into ChurnZero. CSM ...

"CZ gives our team deeper insights"

What do you like best about ChurnZero? I like that it can surface data efficiently in order to react to possible client issues. What do you dislike about ChurnZero? That some data points pull differently on reports, I have to double-check some numbers to find if there is truly a client issue or not. What problems is ChurnZero solving and how is that benefiting you? Surfacing issues before they become big churn risks. Benefits are efficiency and timing saving.

"ChurnZero Use"

What do you like best about ChurnZero? I love that you have the ability to customize ChurnZero. What do you dislike about ChurnZero? There is so much you can do with ChurnZero, it is hard to remember where everything is located. What problems is ChurnZero solving and how is that benefiting you? Our team uses ChurnZero to logged call with clients, send out plays to clients, assign tasks, and etc.

"Product is a lifesaver & CS is top notch!"

What do you like best about ChurnZero? The ability for myself and my team to do our own customizations and segementation. Other products need an administrator and we can do it all on our own. The automation it has created has been instrumental in helping our business scale. What do you dislike about ChurnZero? Would like some more functionality around the SF integration - we do many things in SF like custom case types that only come over in a mass group and doesn't not allow us to have ...

"Amazing way to centralize and automate account management for any Saas company!"

What do you like best about ChurnZero? The dashboards are easy to filter, Seeing customer usage charts help us to more easily forecast possible churn risks What do you dislike about ChurnZero? The notifications don't let me know when a customer is adding accounts to our system. Not a bad thing but just would be nice to have What problems is ChurnZero solving and how is that benefiting you? disorganization of renewal opportunities, and lack of staying on top of emails. With Churn Zero, all ...

"Working with ChurnZero has been a positive experience across the board"

What do you like best about ChurnZero? The amount of detail that is provided without having to dig for it is impeccable. A vast majority of the information I need is in my emails in meeting follow-ups which makes it quickly accessible. The response times from the CZ team are also great What do you dislike about ChurnZero? I do not have any complaints to report at this time Recommendations to others considering ChurnZero: Find ways for admins to engage other members across their team as ...

"2 months in and delivering on the value proposition"

What do you like best about ChurnZero? The Onboarding process, support and training has been fantastic. We have had a project plan and timeline that has been followed. The CZ team has done a great job of keeping our feet to the fire to ensure we achieve our targets. What do you dislike about ChurnZero? Nothing yet - everything that was sold to us has been delivered on. What problems is ChurnZero solving and how is that benefiting you? With the data integrations, we are able to use the ...

"My ChurnZero Experience"

What do you like best about ChurnZero? This software is intuitive and the support our team receives from our CSM is pretty amazing. I use CZ's segments for all of my daily tracking of renewals and as the basis of my one on one meetings with the CSMs on my team. Having all of our Salesforce data and information integrated into the tool makes the experience in CZ seamless. What do you dislike about ChurnZero? Our team has had some challenges with the Journeys functionality. This feature is ...

"Very thorough implementation"

What do you like best about ChurnZero? The tool so far seems like it will add a ton of value for us (even tho we haven't really used it yet). The implementation team was very helpful and proactive, which I loved! What do you dislike about ChurnZero? Nothing so far! Hoping that stays the same as we continue our onboarding What problems is ChurnZero solving and how is that benefiting you? Organized customer onboarding, account health segmentation, proactive relationship management

"A must-have tool for any CS Team!"

What do you like best about ChurnZero? ChurnZero is built around the concept of the churn score, which assigns a numerical value to the likelihood of an account churning. The higher the churn score, the higher the probability of churn. I absolutely LOVE this! Having a numerical value to the risk/opportunity for all my accounts allows me to prioritize, get organized and focus on those accounts that need the most attention. And that's just the basics! ChurnZero provides automation, advanced ...