ChurnZero Reviews in June 2025: User Ratings, Pros & Cons

"Best Company to Work With!"

What do you like best about ChurnZero? On top of having one of the most comprehensive Customer Success tools out there, the buying, implementation, and post-implementation experience has been nothing short of world-class. Set up was relatively easy to do on my own after going through the ChurnZero Academy and required very little involvement from my Engineering or Ops teams. Right out of the gate, we could start seeing customer information flowing in and helping my CSMs get organized around ...

"Awesome Product Awesome culture"

What do you like best about ChurnZero? The ability to be able to know exactly where my customers are ! What do you dislike about ChurnZero? I have no complaints so far! I am excited to see what we can gather from this! Recommendations to others considering ChurnZero: do it! What problems is ChurnZero solving and how is that benefiting you? having one centralized hub for the client health is awesome!

"Service and productivity with one tool!"

What do you like best about ChurnZero? One of the features that I enjoy the most from ChurnZero is the ability to create plays for many customers with the click of a button. What do you dislike about ChurnZero? Sometimes segments can be tricky to create. You truly need to know what attributes you are bringing in. What problems is ChurnZero solving and how is that benefiting you? Communication (plays) and monitoring on tasks and journeys.

"Manager, Customer Success Operations"

What do you like best about ChurnZero? Churnzero has been instrumental in our maturity as a Customer Success team, and by extension, success as an organization. The feature/thing that I like best is the ability to standardize our customer lifecycle via Journeys. What do you dislike about ChurnZero? Frankly, the only setback for me is the cost/user. What problems is ChurnZero solving and how is that benefiting you? I'd be hard-pressed to believe any organization has completely "solved" their ...

"Love the ease of reviewing my accounts"

What do you like best about ChurnZero? How easy it is to review my accounts, the numerous tabs of information available, the plays created and automatically sent, the task feature for follow-up, the software never has errors as far as I'm aware, works quickly without lag, easily determine the health of the account. What do you dislike about ChurnZero? I don't have anything to share here. I can't think of anything. What problems is ChurnZero solving and how is that benefiting you? Being ...

"A year in and it has yet to dissapoint."

What do you like best about ChurnZero? The ability to create such an easy onboarding process while measuring the overall health and longevity of the accounts. What do you dislike about ChurnZero? Its hard to find any dislikes about the company. Truly a flawless experience with an endless amount of resources needed to ramp up your knowledge on the platform. What problems is ChurnZero solving and how is that benefiting you? increaseing the health of accounts and measuring it. We have seen ...

"Highlights client information"

What do you like best about ChurnZero? ChurnZero helps me to stay on task and locate client information quickly What do you dislike about ChurnZero? The only downside I see is when creating segments; there are too many options versus being able to have a client listed with sub-areas under it for more detailed information What problems is ChurnZero solving and how is that benefiting you? keeping documentation of every interaction with my clients

"Fight Churn"

What do you like best about ChurnZero? That it is automated based on data that we often don't have time to analyze. What do you dislike about ChurnZero? It can be challenging to create plays and segments What problems is ChurnZero solving and how is that benefiting you? Being able to locate data issues before Back to School starts.

"Exactly what our company needed, and more..."

What do you like best about ChurnZero? When I first arrived at my company nearly 5 years ago, one of the first things I recognized was that our company was not keeping any organized records of how clients felt about our company, how often they were utilizing our software, or when contract renewals were coming up. I immediately recommended some method of tracking all of that information to increase client retention, which I referred to as the "client's health score." After several failed ...

"ChurnZero is a great tool for managing customer communications and maintaining customer health."

What do you like best about ChurnZero? Email templates and reminders help us maintain consistent customer communication. In addition, the ability to set up customized customer health scores based on how we interact with our customers is a great tool! What do you dislike about ChurnZero? There is a steep learning curve for admins. What problems is ChurnZero solving and how is that benefiting you? We are utilizing ChurnZero to monitor our customers' health during the onboarding/implementation ...