ChurnZero Reviews in June 2025: User Ratings, Pros & Cons

"Churn Zero Experience"

What do you like best about ChurnZero? Churn Zero has made my daily job as a customer success manager seamless and really helps me gage my customers usage, their needs and keeps me on top of all tasks related to their accounts. What do you dislike about ChurnZero? I do find there are some limitations and I am not sure if it is the product itself or the way my company has set it up What problems is ChurnZero solving and how is that benefiting you? it has made my day to day job easier

"Unreal Platform"

What do you like best about ChurnZero? Being able to have insight into everything. What do you dislike about ChurnZero? I honestly can't think of anything I dislike regarding the platform. What problems is ChurnZero solving and how is that benefiting you? I am gaining insight into the activity of my clients. What they are doing, how they are doing it, and how often they are doing it. It's great info for me to have in terms of assessing the overall health of an account.

"Love ChurnZero"

What do you like best about ChurnZero? Ease of implementation and versatility of the platform What do you dislike about ChurnZero? Would like to see additional enhancements to customer-facing Journeys What problems is ChurnZero solving and how is that benefiting you? Manage customer health, proactively act on health score changes. Many API's that allow us to have one source of truth

"Detailed and Efficient Implementation Process - Easy to use Platform to Manage Customer Accounts"

What do you like best about ChurnZero? The ability to proactively manage a large number of accounts by drawing attention to potentially less engaged users and customers. Churn allows our CSM to see which accounts are active and who they need to reach out to in order to gather customer information. In addition, the ability to calculate health score based on various factors within the platform. What do you dislike about ChurnZero? To pull in the complete data from our platform, development ...

"Best Tool I Didn't know I Needed for Our Team."

What do you like best about ChurnZero? The ability to see the health of an account based on metrics that work for our business. It truly enables the CSM team to plan ahead and forecast successfully. What do you dislike about ChurnZero? UI is could be prettier, but not at all a deal-breaker. The data is extremely valuable. What problems is ChurnZero solving and how is that benefiting you? Prior to Chrurnzero, we had a difficult time expecting churn, since implementing this picture is much ...

"Great experience!"

What do you like best about ChurnZero? Resolutive and supportive. They are always ready to help and resolve our questions very fast What do you dislike about ChurnZero? nothing to complain! a great example to follow What problems is ChurnZero solving and how is that benefiting you? We are making our Customer Success Management team stronger!

"Scaling our CS operations has never been easier!"

What do you like best about ChurnZero? That all of the customer information, including ticket, invoicing and product usage data is in one spot and there are so many ways to segment and automate our CS plays. What do you dislike about ChurnZero? Honestly cannot find anything wrong with the system at this point. What problems is ChurnZero solving and how is that benefiting you? We have a very small CS team and trying to keep our arms around all of our customers was a very manual and tedious ...

"Churnzero is by far my favorite Customer Success software"

What do you like best about ChurnZero? It makes managing my customer database easy, and the Play feature makes my job of following up with my customers easy! What do you dislike about ChurnZero? There's not much to dislike. We have the Professional suite, which has a lot of great features built-in, but our executive team is unwilling to pay for the Executive Suite.I wish more features were available in the suite we have. What problems is ChurnZero solving and how is that benefiting you? All ...

"ChurnZero helps our CSMs"

What do you like best about ChurnZero? Functionality. I love the automation and the dashboards. What do you dislike about ChurnZero? Integration with SalesForce. Sometimes our data does not sync seamlessly with CZ What problems is ChurnZero solving and how is that benefiting you? Targeted outreach to customers and follow up

"User interface and automation options are unmatched"

What do you like best about ChurnZero? ChurnZero allows you to track customer health scores (risk) but is so much more than that. By segmenting customers and setting up appropriate playbooks and journeys, you can give a personalized experience to your customers through automation. This allows CSMs to focus their time on meaningful and proactive activities, and not in a reactive "requested-to-cancel-so-now-customer-gets-attention" mode. What do you dislike about ChurnZero? ChurnZero is not ...