ChurnZero Reviews in June 2025: User Ratings, Pros & Cons

"Great support, easy implementation"

What do you like best about ChurnZero? We've had ChurnZero for about three months now. The onboarding and training were top-notch, and only after a few weeks, I felt like I had all the tools I needed to get processes, plays, and journeys set up for my team. It is very customizable and easy to use and has already significantly impacted how we engage with our Customers. I am delighted with the system so far. What do you dislike about ChurnZero? I can't think of anything I dislike at the ...

"Great support, easy implementation"

What do you like best about ChurnZero? We've had ChurnZero for about three months now. The onboarding and training were top-notch, and only after a few weeks, I felt like I had all the tools I needed to get processes, plays, and journeys set up for my team. It is very customizable and easy to use and has already significantly impacted how we engage with our Customers. I am delighted with the system so far. What do you dislike about ChurnZero? I can't think of anything I dislike at the ...

"Amazing tool, creating segments, custom dashboards, InApp messages, create plays and send emails."

What do you like best about ChurnZero? Amazing tool, creating segments, custom dashboards, InApp messages, create plays and send emails. What do you dislike about ChurnZero? If creating dashboards could be easier.. Recommendations to others considering ChurnZero: Having mini videos on each feature will be helpful. What problems is ChurnZero solving and how is that benefiting you? I am keeping track of my accounts, their health, usage frequency, churnscores, due date.

"Amazing tool, creating segments, custom dashboards, InApp messages, create plays and send emails."

What do you like best about ChurnZero? Amazing tool, creating segments, custom dashboards, InApp messages, create plays and send emails. What do you dislike about ChurnZero? If creating dashboards could be easier.. Recommendations to others considering ChurnZero: Having mini videos on each feature will be helpful. What problems is ChurnZero solving and how is that benefiting you? I am keeping track of my accounts, their health, usage frequency, churnscores, due date.

"ChurnZero- The True Retention Warrior"

What do you like best about ChurnZero? I'll first start by saying the key to true service is having amazing people representing your product. We've received the most amazing service from our AM, Erica! From training, to product knowledge m, to her responsiveness and willingness to assist and answer questions, Erica has been the absolute BEST! ChurnZero in itself is helping us get to our ultimate goal of a 99% retention rate. We've definitely got a long way to go but are confident that the ...

"ChurnZero- The True Retention Warrior"

What do you like best about ChurnZero? I'll first start by saying the key to true service is having amazing people representing your product. We've received the most amazing service from our AM, Erica! From training, to product knowledge m, to her responsiveness and willingness to assist and answer questions, Erica has been the absolute BEST! ChurnZero in itself is helping us get to our ultimate goal of a 99% retention rate. We've definitely got a long way to go but are confident that the ...

"Amazing team and constant support!"

What do you like best about ChurnZero? The promptness from the team to answer all our questions, ensure that we are able to integrate with our portal and CRM seamlessly, constant support from the implementation team during the implementation process and continued support with an amazing customer success manager. What do you dislike about ChurnZero? Wish we could send newsletters using the email tool that allows for more graphics and color blocks. Otherwise, the tool is very ...

"Amazing team and constant support!"

What do you like best about ChurnZero? The promptness from the team to answer all our questions, ensure that we are able to integrate with our portal and CRM seamlessly, constant support from the implementation team during the implementation process and continued support with an amazing customer success manager. What do you dislike about ChurnZero? Wish we could send newsletters using the email tool that allows for more graphics and color blocks. Otherwise, the tool is very ...

"ChurnZero Helps Us Be More Proactive"

What do you like best about ChurnZero? The insights and reporting we can get from the data collected within ChurnZero helps my team to be proactive with our client base and minimize churn. By creating plays and having ChurnZero monitor my clients usage, my team doesn't have to think about reaching out to clients themselves, we can create canned emails for them to push send and help create additional touchpoints with our end users. I also love managing my NPS campaigns directly from the ...

"ChurnZero Helps Us Be More Proactive"

What do you like best about ChurnZero? The insights and reporting we can get from the data collected within ChurnZero helps my team to be proactive with our client base and minimize churn. By creating plays and having ChurnZero monitor my clients usage, my team doesn't have to think about reaching out to clients themselves, we can create canned emails for them to push send and help create additional touchpoints with our end users. I also love managing my NPS campaigns directly from the ...