ChurnZero Reviews in July 2025: User Ratings, Pros & Cons

"For When You've got too Much to Manage by Yourself -- Look to ChurnZero"

What do you like best about ChurnZero? ChurnZero keep my customer journeys on schedule, monitors usage, and lines up automated plays for me based off usage or NPS scores. It's easy to see what needs to be done, and it integrates well with our other systems. The customer support team is also very easy to work with since I use the platform every day. What do you dislike about ChurnZero? If things fall behind or out of order, it is easy to end up with a long list of tasks. CZ continues to ...

"For When You've got too Much to Manage by Yourself -- Look to ChurnZero"

What do you like best about ChurnZero? ChurnZero keep my customer journeys on schedule, monitors usage, and lines up automated plays for me based off usage or NPS scores. It's easy to see what needs to be done, and it integrates well with our other systems. The customer support team is also very easy to work with since I use the platform every day. What do you dislike about ChurnZero? If things fall behind or out of order, it is easy to end up with a long list of tasks. CZ continues to ...

"The Ultimate Command Center for Proactive Customer Retention"

What do you like best about ChurnZero? Positive Onboarding Experience: I must also mention the exceptional onboarding experience we had with ChurnZero. The support team provided clear guidance, ensuring a smooth transition into using the platform and smooth Implementation. It set a positive tone for our journey with ChurnZero. Outstanding Customer Support: Another standout aspect of ChurnZero is its customer support. The support team has been responsive and knowledgeable, promptly ...

"An excellent tool to manage and assess complex customer bases"

What do you like best about ChurnZero? The reporting features across the platform are proving to be vital to the development of our workflows. We can easily access detailed levels of insight into how our customers interact with products, the deliverability of email campaigns, and the most effective customer touchpoints between organizations and the CSMs. What do you dislike about ChurnZero? It can be quite difficult to access historical data from ChurnZero, and unless you already have ...

"The Ultimate Command Center for Proactive Customer Retention"

What do you like best about ChurnZero? Positive Onboarding Experience: I must also mention the exceptional onboarding experience we had with ChurnZero. The support team provided clear guidance, ensuring a smooth transition into using the platform and smooth Implementation. It set a positive tone for our journey with ChurnZero. Outstanding Customer Support: Another standout aspect of ChurnZero is its customer support. The support team has been responsive and knowledgeable, promptly ...

"An excellent tool to manage and assess complex customer bases"

What do you like best about ChurnZero? The reporting features across the platform are proving to be vital to the development of our workflows. We can easily access detailed levels of insight into how our customers interact with products, the deliverability of email campaigns, and the most effective customer touchpoints between organizations and the CSMs. What do you dislike about ChurnZero? It can be quite difficult to access historical data from ChurnZero, and unless you already have ...

"Powerful CS enablement."

What do you like best about ChurnZero? The CS-AI feature is incredibly useful when trying to identify opportunities and risks throughout a large portfolio of accounts. Plays and Customer Journeys also enable CSMs to strategically navigate a large account portfolio. What do you dislike about ChurnZero? The segment page could use some UI improvements to make it easier to digest. What problems is ChurnZero solving and how is that benefiting you? CZ is saving me a lot of time by helping ...

"Powerful CS enablement."

What do you like best about ChurnZero? The CS-AI feature is incredibly useful when trying to identify opportunities and risks throughout a large portfolio of accounts. Plays and Customer Journeys also enable CSMs to strategically navigate a large account portfolio. What do you dislike about ChurnZero? The segment page could use some UI improvements to make it easier to digest. What problems is ChurnZero solving and how is that benefiting you? CZ is saving me a lot of time by helping ...

"Easy to implement and Automate"

What do you like best about ChurnZero? Easy to understand and good to have a tool that automates daily CS activities. What do you dislike about ChurnZero? Everything is good, if we can have more segments to be modified. What problems is ChurnZero solving and how is that benefiting you? Easy to monitor daily CS activities. Easy to manage the Customer data.

"Easy to implement and Automate"

What do you like best about ChurnZero? Easy to understand and good to have a tool that automates daily CS activities. What do you dislike about ChurnZero? Everything is good, if we can have more segments to be modified. What problems is ChurnZero solving and how is that benefiting you? Easy to monitor daily CS activities. Easy to manage the Customer data.