ChurnZero Reviews in June 2025: User Ratings, Pros & Cons

"Churn Has Provided Me The Insight To Prioritize My Clients!"

What do you like best about ChurnZero? Churn has helped me to identify at-risk churn clients so I can be proactive in ensuring I'm reaching out to those who are not using our platform to its fullest potential. What do you dislike about ChurnZero? It would be great to be able to view a list of my tasks based on the timezone. I would also like to have the ability to complete the task with the option to create new tasks in the same window. What problems is ChurnZero solving and how is that ...

"Churn Has Provided Me The Insight To Prioritize My Clients!"

What do you like best about ChurnZero? Churn has helped me to identify at-risk churn clients so I can be proactive in ensuring I'm reaching out to those who are not using our platform to its fullest potential. What do you dislike about ChurnZero? It would be great to be able to view a list of my tasks based on the timezone. I would also like to have the ability to complete the task with the option to create new tasks in the same window. What problems is ChurnZero solving and how is that ...

"Successful Customer Success with Churn Zero"

What do you like best about ChurnZero? Managing Client Lifecycle with Journeys and Tasks and having every point of communication, available in Churn Zero. What do you dislike about ChurnZero? There is very little downside, but one thing I would like is the ability to manage unique client projects within ChurnZero. These would be unique projects to the customer and outside of a journey or a play. Similar to SF where you have a Project and Cases and Tasks associated to it. Recommendations to ...

"Successful Customer Success with Churn Zero"

What do you like best about ChurnZero? Managing Client Lifecycle with Journeys and Tasks and having every point of communication, available in Churn Zero. What do you dislike about ChurnZero? There is very little downside, but one thing I would like is the ability to manage unique client projects within ChurnZero. These would be unique projects to the customer and outside of a journey or a play. Similar to SF where you have a Project and Cases and Tasks associated to it. Recommendations to ...

"Great CS focused product"

What do you like best about ChurnZero? The product is focused on the Customer Success organizations journeys and mission. Unlike SalesForce or other CRMs this product is designed with CS in mind. Tracking customers through customized journeys, milestones and tasks all while a great algorithm tracks churn risks and alerts me to early red flags What do you dislike about ChurnZero? I could use more of a meeting notes section (like a customer journal almost). You can create sections for this, ...

"Great CS focused product"

What do you like best about ChurnZero? The product is focused on the Customer Success organizations journeys and mission. Unlike SalesForce or other CRMs this product is designed with CS in mind. Tracking customers through customized journeys, milestones and tasks all while a great algorithm tracks churn risks and alerts me to early red flags What do you dislike about ChurnZero? I could use more of a meeting notes section (like a customer journal almost). You can create sections for this, ...

"ChurnZero was the perfect fit for our organization!"

What do you like best about ChurnZero? ChurnZero has given us the ability to see the health of each customer with the push of a button. What used to take a lot of manual digging is now available to us right when we need it! What do you dislike about ChurnZero? The only thing that is on our wishlist is the way parent/child accounts are handled in CZ. We would love it if we could get an overall view of a customer that is spread over multiple accounts. Recommendations to others considering ...

"ChurnZero was the perfect fit for our organization!"

What do you like best about ChurnZero? ChurnZero has given us the ability to see the health of each customer with the push of a button. What used to take a lot of manual digging is now available to us right when we need it! What do you dislike about ChurnZero? The only thing that is on our wishlist is the way parent/child accounts are handled in CZ. We would love it if we could get an overall view of a customer that is spread over multiple accounts. Recommendations to others considering ...

"Great CS Platform and great team!"

What do you like best about ChurnZero? The entire process of setup and implementation was a breeze. They claim to take care of their customers, and they are great at customer support and handholding. They have set up a great knowledge base that answers all types of queries. The tool is very easy to understand. It is quite intuitive. I love the ChurnScores, Command Center, and dashboards that the platform provides. What do you dislike about ChurnZero? I think they can provide more ...

"Great CS Platform and great team!"

What do you like best about ChurnZero? The entire process of setup and implementation was a breeze. They claim to take care of their customers, and they are great at customer support and handholding. They have set up a great knowledge base that answers all types of queries. The tool is very easy to understand. It is quite intuitive. I love the ChurnScores, Command Center, and dashboards that the platform provides. What do you dislike about ChurnZero? I think they can provide more ...