ChurnZero Reviews in June 2025: User Ratings, Pros & Cons

"ChurnZero is an Outstanding Addition to Any Customer Success Org."

What do you like best about ChurnZero? The command center, where I can track my tasks, key segments, calendar, and keep all of my work in front of me and not feel overwhelmed. What do you dislike about ChurnZero? There have been a few times when the platform has been a little slow, but that has been rare. What problems is ChurnZero solving and how is that benefiting you? Collecting all of our data in one place and turning it into something actionable, measurable, and relatable. There has ...

"Excellent Customer Service and Technical Support"

What do you like best about ChurnZero? I love Chunzero's dedication and tailored approach to their customers; our Customer Success Manager, Erica, and the Technical Support team work hard to share tips and solutions to highlight the value of this fantastic tool. Patience and promptness are always their top priority. What do you dislike about ChurnZero? Implementation is a learning curve, but the Churnzero team is very supportive. Dashboards' interface could use some improvement. Widgets ...

"Great for scaling an NPS program"

What do you like best about ChurnZero? Sending communications to customers directly from CSMs - with their review and approval of course :) What do you dislike about ChurnZero? What would be great is an out-of-the-box integration with Qualtrics. What problems is ChurnZero solving and how is that benefiting you? Personalizing NPS outreach and follow ups. Less manual effort from CSMs to connect with customers and stronger survey response rates are just 2 of the main benefits.

"ChurnZero makes organizing my day-to-day tasks simple!"

What do you like best about ChurnZero? CZ makes it easy to keep up with all my due dates and know which brands I need to follow up with. What do you dislike about ChurnZero? There is nothing that is missing from the product in my opinion at this time. Recommendations to others considering ChurnZero: N/A What problems is ChurnZero solving and how is that benefiting you? Reaching out to all brands that I manage is easy with CZ--I am more organized about staying connected with contacts than I ...

"Best way to minimize churn"

What do you like best about ChurnZero? Churnzero is fantastic for monitoring how often customers use your service and you can use their "plays" to automate responses if you feel a customer is more likely to stop using your service through their algorithmic churn scores that they generate in the app. What do you dislike about ChurnZero? Implementation requires a bit of dedication, so you need to have all parties involved with implementation in your organization on the same page. Other than ...

"Great CS Tool"

What do you like best about ChurnZero? The Churnscore has been great, it helps me make informed decisions What do you dislike about ChurnZero? The only downside is that its a bit heavy to set up, you have to make a lot of segments to get the data right What problems is ChurnZero solving and how is that benefiting you? I was able to get accurate representation of my customers health, all the information i needed about my customer was in one single place, I do not have to switch between ...

"ChurnZero is an excellent tool, efficient and easy to use for CSMs"

What do you like best about ChurnZero? I like that is has so many capabilities for managing accounts, great automation, reporting features and great customer support. What do you dislike about ChurnZero? It can be a bit complex to configure in the beginning but once familiar, it's great to use. What problems is ChurnZero solving and how is that benefiting you? Keeping track of many customer accounts, not letting customer's fall under the radar, clearly seeing customer feedback and ...

"Churnzero has accelerated our CSM programs maturity"

What do you like best about ChurnZero? The feature I like best is integrated data management. We integrated our solution, accounting, CRM, email, and ticketing system into CZ. CZ has much more flexibility for integration than other products we reviewed. What do you dislike about ChurnZero? There is some customization that is industry-specific that we needed to figure out to fully implement particular around accounts and subaccounts. CZ is working on being able to track usage data at both ...

"Love churn0!"

What do you like best about ChurnZero? Unified view of the customer lifecycle and email directly out of the dashboard What do you dislike about ChurnZero? There is nothing too difficult about using churn0; data integration and implementation is always a challenge. What problems is ChurnZero solving and how is that benefiting you? We're unifying the customer view, we're using some automation and alerting to automate process.

"ChurnZero Implementation - Pure Storage & ESG"

What do you like best about ChurnZero? I love the UI of ChurnZero. As an admin user and the primary configuration lead on both the Pure Storage and ESG accounts, I have found it very easy to navigate the functionality across platform development; i.e. segments, journeys, playbooks, dashboards, alerts and so on. The experience for the configuration set up and the display is all very user-friendly, and visually appealing. The simplicity in UI is the best for how comprehensive the platform is ...