ChurnZero Reviews in July 2026: User Ratings, Pros & Cons

"Great product for CSMs"

What do you like best about ChurnZero? I love the fact that it allows me to watch my client's progress and will trigger an alert for me when important account actions are taken. What do you dislike about ChurnZero? I wish there was some kind of free licensing for viewer types. It would extremely helpful if sales counter parts were able to view the information stored at the account level even if they won't be doing anything in the tool. What problems is ChurnZero solving and how is that ...

"I'm a fan of churn zero"

What do you like best about ChurnZero? It's a comprehensive platform that has a lot of customization available. It works for everyone on our team in a different way. I like how the platform allows for more collaboration between team members. What do you dislike about ChurnZero? It has a steep learning curve. There's a lot of features that can be confusing at times. What problems is ChurnZero solving and how is that benefiting you? Churn zero is helping us to keep our partners happy and be ...

"CSM Automations"

What do you like best about ChurnZero? I can set automations to help me perform at my best. What do you dislike about ChurnZero? I wish there was a ChurnZero bootcamp so I didn't have to watch videos for everything I try to accomplish. What problems is ChurnZero solving and how is that benefiting you? Automate and streamlline CSM functions. Gain insight into my customers.

"Smooth and Efficient"

What do you like best about ChurnZero? ChurnZero provides a very user friendly interface, super easy to navigate. There are a tremendous amount of resources available including self help and contact points to ChurnZero reps. The options for integration are 'chef's kiss' You do it well, thank you!! What do you dislike about ChurnZero? I honestly haven't found anything to pinpoint that I don't like about ChurnZero. If I could identify an area of improvement it would be to limit the amount of ...

"ChurnZero drinks their own kool-aid and I'm here for it"

What do you like best about ChurnZero? We have just completed our onboarding with ChurnZero and I have to say that it's been one of the most pleasant experiences I've had in implementing a Customer Success Platform. Every step of the way was made clear by the amazing team you'll have dedicated to your success. This was coupled with their use of their own platform during our onboarding, allowing us to see many of their strong suits in action like Success Centers and Journeys (can't wait to ...

"Obsessed with CZ!"

What do you like best about ChurnZero? I love having all my information in one location and being able to easily see what I have on my to-do list each day. I also LOVE setting up segments and plays. It has saved me so much time chasing down customers and the constant phone tag you play. This does all the work for me in the background with MINIMAL maintenance. Appointments with clients just appear on my calendar day after day thanks to ChurnZero. After 20 plus years in Customer Success, this ...

"We can't live without ChurnZero!"

What do you like best about ChurnZero? Thanks to CZ, we were able to keep our tasks on track, and we have created a new department from scratch, following up with our new customers, so they won't miss any training. Also, Erica Tabuena has been really helpful and very warm! What do you dislike about ChurnZero? Sometimes the platform is down for short periods, and whenever we try to reach out to technical support, they solve it hours after we submit the issue, I wish it was faster so we can ...

"Who's Happy?"

What do you like best about ChurnZero? You know at a glance who is happy and who is not. Being able to create segments of customers to target with customized emails is also awesome. And I'm a big fan of the email/slack notifications. What do you dislike about ChurnZero? There is a pretty steep learning curve to CZ. I've been using the platform for about a year and I still find new things and things I didn't know I could do. They did train us, but I'm still learning. Recommendations to ...

"Best way to minimize churn"

What do you like best about ChurnZero? Churnzero is fantastic for monitoring how often customers use your service and you can use their "plays" to automate responses if you feel a customer is more likely to stop using your service through their algorithmic churn scores that they generate in the app. What do you dislike about ChurnZero? Implementation requires a bit of dedication, so you need to have all parties involved with implementation in your organization on the same page. Other than ...

"ChurnZero is an excellent tool, efficient and easy to use for CSMs"

What do you like best about ChurnZero? I like that is has so many capabilities for managing accounts, great automation, reporting features and great customer support. What do you dislike about ChurnZero? It can be a bit complex to configure in the beginning but once familiar, it's great to use. What problems is ChurnZero solving and how is that benefiting you? Keeping track of many customer accounts, not letting customer's fall under the radar, clearly seeing customer feedback and ...