ChurnZero Reviews in June 2025: User Ratings, Pros & Cons

"Useful tool to stay on top of customer engagement"

What do you like best about ChurnZero? Alerts, playbooks, and journeys help stay on track. I like being alerted when new activities occur so that I can quickly act on them or plan future actions when necessary. What do you dislike about ChurnZero? I find it a little cumbersome (but manageable) to review previous meeting notes within the segments. It would be nice to have these easily accessible from a customer's main screen. What problems is ChurnZero solving and how is that benefiting ...

"ChurnZero has gotten our "churn" down to "zero""

What do you like best about ChurnZero? 1) my calendar syncs and makes it much easier to log that meeting from Command Center > Calendar 2) can easily view how much client coverage has occurred over a period of time What do you dislike about ChurnZero? Having to copy/paste HTML coding into the Letter Templates instead of just typing the letter into the template. I would like to see formatting tools built into the letter template creation area What problems is ChurnZero solving and how is ...

"CSM Automations"

What do you like best about ChurnZero? I can set automations to help me perform at my best. What do you dislike about ChurnZero? I wish there was a ChurnZero bootcamp so I didn't have to watch videos for everything I try to accomplish. What problems is ChurnZero solving and how is that benefiting you? Automate and streamlline CSM functions. Gain insight into my customers.

"Smooth and Efficient"

What do you like best about ChurnZero? ChurnZero provides a very user friendly interface, super easy to navigate. There are a tremendous amount of resources available including self help and contact points to ChurnZero reps. The options for integration are 'chef's kiss' You do it well, thank you!! What do you dislike about ChurnZero? I honestly haven't found anything to pinpoint that I don't like about ChurnZero. If I could identify an area of improvement it would be to limit the amount of ...

"ChurnZero drinks their own kool-aid and I'm here for it"

What do you like best about ChurnZero? We have just completed our onboarding with ChurnZero and I have to say that it's been one of the most pleasant experiences I've had in implementing a Customer Success Platform. Every step of the way was made clear by the amazing team you'll have dedicated to your success. This was coupled with their use of their own platform during our onboarding, allowing us to see many of their strong suits in action like Success Centers and Journeys (can't wait to ...

"Obsessed with CZ!"

What do you like best about ChurnZero? I love having all my information in one location and being able to easily see what I have on my to-do list each day. I also LOVE setting up segments and plays. It has saved me so much time chasing down customers and the constant phone tag you play. This does all the work for me in the background with MINIMAL maintenance. Appointments with clients just appear on my calendar day after day thanks to ChurnZero. After 20 plus years in Customer Success, this ...

"We can't live without ChurnZero!"

What do you like best about ChurnZero? Thanks to CZ, we were able to keep our tasks on track, and we have created a new department from scratch, following up with our new customers, so they won't miss any training. Also, Erica Tabuena has been really helpful and very warm! What do you dislike about ChurnZero? Sometimes the platform is down for short periods, and whenever we try to reach out to technical support, they solve it hours after we submit the issue, I wish it was faster so we can ...

"Who's Happy?"

What do you like best about ChurnZero? You know at a glance who is happy and who is not. Being able to create segments of customers to target with customized emails is also awesome. And I'm a big fan of the email/slack notifications. What do you dislike about ChurnZero? There is a pretty steep learning curve to CZ. I've been using the platform for about a year and I still find new things and things I didn't know I could do. They did train us, but I'm still learning. Recommendations to ...

"A powerful tool that enables both high-touch or scalable approaches to territory management"

What do you like best about ChurnZero? The ability to build dashboards and then analyze metrics by segments, seeing trends and spotting fires at a glance while also being able to drill down. What do you dislike about ChurnZero? This may be more specific to our implementation, but we have a lot of filters, tags, and possible measurables from our sales system of record and our product, and it causes a lot of "noise" when building new reports / dashboard features / segments. If there were a ...

"Great Resource for CSMs"

What do you like best about ChurnZero? The dashboard is easy to navigate and provides a quick overview of accounts, activity, communication, and client usage. The automation provided through ChurnZero is simple to use and allows me to connect to customers in multiple ways. What do you dislike about ChurnZero? Creating segments can be a bit tricky, especially when creating OR elements in segments. Moving a play from Private to Global for an organization could be simpler - allowing a private ...