ChurnZero Reviews in July 2026: User Ratings, Pros & Cons

"Great CRM"

What do you like best about ChurnZero? The platform is easy to use & understand, and our CSM is fantastic to work with What do you dislike about ChurnZero? .For our org specifically, it would be nice to have different task types What problems is ChurnZero solving and how is that benefiting you? We're learning so much more about our customers and have benefitted from the automation of plays.

"ChurnZero has made me organized beyond my wildest imagination!"

What do you like best about ChurnZero? I enjoy how organized ChurnZero has made my book of customers. As a longtime procrastinator, ChurnZero has really allowed me to map out all my work and deadlines. What do you dislike about ChurnZero? I don't know if this is necessarily a ChurnZero issue, but I have child accounts whose information does not seem to flow and/or match correctly to their parent accounts. This sometimes causes confusion and incorrect notifications. Recommendations to others ...

"Great to organize and prioritize my daily tasks"

What do you like best about ChurnZero? The filters and the availability to create tasks What do you dislike about ChurnZero? I cannot add statistics to my email templates Recommendations to others considering ChurnZero: The segments have been a pretty useful feature to prioritize accounts. What problems is ChurnZero solving and how is that benefiting you? I have prevented churn by proactively checking churn scores

"Churn Zero is a CSM leader's best friend."

What do you like best about ChurnZero? CHurn Zero has all the at-a-glance information you need to quickly identify accounts that may require extra attention. Its customizable dashboards allow you to view the health of all your accounts in one spot. Its playbooks enable you to automate frequently used messaging and tasks. Can't wait to learn more about how it will help us become more efficient. What do you dislike about ChurnZero? It's not so much a dislike rather than getting used to the ...

"Very easy to use. It's so intuitive and does so much. I love the in-app message capability."

What do you like best about ChurnZero? The in-app message capability is one of my favorite features as it works great for our platform and service that we provide to other businesses. What do you dislike about ChurnZero? Wish the search bar was more forgiving. It seems it has to be too much of an exact match for results to pop up. Recommendations to others considering ChurnZero: Take advantage of the data that can be imported to CZ through a Salesforce feed. What problems is ChurnZero ...

"Data-driven customer success made easy"

What do you like best about ChurnZero? I think that the strongest features of ChurnZero are the segments and plays that allow for a detailed, data-driven look at your accounts and automation built around that data. What do you dislike about ChurnZero? It can sometimes feel a little slow at loading, and the minimum items per page often feel like too little. It would also be helpful to implement a list of completed to-do items, they seem to just disappear when you complete ...

"Great platform and support!"

What do you like best about ChurnZero? The support from our CSM and quick replies. The resource center is amazing as well. It has a great integration with SalesForce. What do you dislike about ChurnZero? Some of the ways to filter and find items. Setting up personalized dashboards is sometime tedious. Recommendations to others considering ChurnZero: Your CSM is your best friend. The team is amazing and insightful What problems is ChurnZero solving and how is that benefiting you? Account ...

"Excellent product. Even better support!"

What do you like best about ChurnZero? I love all of the customization and optimization possible to help our customer experience shine! What do you dislike about ChurnZero? It's really hard to think about anything I don't like! Recommendations to others considering ChurnZero: This is a very valuable product! What problems is ChurnZero solving and how is that benefiting you? ChurnZero helps make our Account Managers more efficient! Great insights and tools to improve our customer satisfaction.

"ChurnZero has gotten our "churn" down to "zero""

What do you like best about ChurnZero? 1) my calendar syncs and makes it much easier to log that meeting from Command Center > Calendar 2) can easily view how much client coverage has occurred over a period of time What do you dislike about ChurnZero? Having to copy/paste HTML coding into the Letter Templates instead of just typing the letter into the template. I would like to see formatting tools built into the letter template creation area What problems is ChurnZero solving and how is ...

"Useful tool to stay on top of customer engagement"

What do you like best about ChurnZero? Alerts, playbooks, and journeys help stay on track. I like being alerted when new activities occur so that I can quickly act on them or plan future actions when necessary. What do you dislike about ChurnZero? I find it a little cumbersome (but manageable) to review previous meeting notes within the segments. It would be nice to have these easily accessible from a customer's main screen. What problems is ChurnZero solving and how is that benefiting ...