ChurnZero Reviews in June 2025: User Ratings, Pros & Cons

"Can't Imagine Success without Churnzero"

What do you like best about ChurnZero? As a director, the Command Center Team View allows me to see meetings, tasks and messages for my CSMs and ensure they're staying on track. My company also recently began using Custom Dashboards, and this feature has been invaluable. It saves me a ton of time from having to run the data through another tool, such as Salesforce, and also includes our unique segmentation. What do you dislike about ChurnZero? One unique issue for us is that the same ...

"Can't Imagine Success without Churnzero"

What do you like best about ChurnZero? As a director, the Command Center Team View allows me to see meetings, tasks and messages for my CSMs and ensure they're staying on track. My company also recently began using Custom Dashboards, and this feature has been invaluable. It saves me a ton of time from having to run the data through another tool, such as Salesforce, and also includes our unique segmentation. What do you dislike about ChurnZero? One unique issue for us is that the same ...

"Not overly complicated and super useful"

What do you like best about ChurnZero? Churn helps structure customer success manager activities by automating tasks and activities for them to accomplish with customers and templating communications to customers showcasing your organization's value in an easy-to-use platform. What do you dislike about ChurnZero? Some nuanced features are a bit counter-intuitive at first but my CSM was able to clarify how those work. What problems is ChurnZero solving and how is that benefiting you? Our ...

"Best tool to organize your day and manage your portofolio/team"

What do you like best about ChurnZero? CZ is a very comprehensive and ergonomic platform, I love how easy it is to navigate through the different tabs and reports. And getting CZ Academy is a great plus. What do you dislike about ChurnZero? I don't really see any downside using CZ for now. What problems is ChurnZero solving and how is that benefiting you? Manage time, which is very valuable when you own 50+ accounts as a CSM. And since I've become a manager, it shows me every data I need to ...

"Amazing customer service and versatile platform"

What do you like best about ChurnZero? The support from the customer success team makes you feel as if the Churnzero team was internal. The customization of the platform allows for department-specific goals while allowing for enough granularity and detail for specifics important to each account and customer. What do you dislike about ChurnZero? The initial setup for an organization as unique as ours was a higher effort lift than what I assume Churnzero's standard customer use case was. ...

"Senior Research Desk Specialist"

What do you like best about ChurnZero? It's an efficient tool for sharing details of customer insights. It helps in analyzing customer data usage. Key to manage Churnscore and take necessary corrective steps What do you dislike about ChurnZero? Nothing as such I dislike. All things are pretty good and user interface of the product is quite excellent. Recommendations to others considering ChurnZero: Great and excellent client management What problems is ChurnZero solving and how is that ...

"Senior Research Desk Specialist"

What do you like best about ChurnZero? It's an efficient tool for sharing details of customer insights. It helps in analyzing customer data usage. Key to manage Churnscore and take necessary corrective steps What do you dislike about ChurnZero? Nothing as such I dislike. All things are pretty good and user interface of the product is quite excellent. Recommendations to others considering ChurnZero: Great and excellent client management What problems is ChurnZero solving and how is that ...

"Amazing customer service and versatile platform"

What do you like best about ChurnZero? The support from the customer success team makes you feel as if the Churnzero team was internal. The customization of the platform allows for department-specific goals while allowing for enough granularity and detail for specifics important to each account and customer. What do you dislike about ChurnZero? The initial setup for an organization as unique as ours was a higher effort lift than what I assume Churnzero's standard customer use case was. ...

"ChurnZero is from Customer Success Managers for Customer Success Managers"

What do you like best about ChurnZero? From the very beginning, ChurnZero understood my requirements. Each step in their onboarding process is clearly defined, and I never felt lost in the process. What do you dislike about ChurnZero? There is nothing missing for me or I dislike so far. What problems is ChurnZero solving and how is that benefiting you? ChurnZero is a one-stop-shop for Customer Success Managers. No more round-tripping between different solutions (like Zendesk, Jira, HubSpot) ...

"ChurnZero is from Customer Success Managers for Customer Success Managers"

What do you like best about ChurnZero? From the very beginning, ChurnZero understood my requirements. Each step in their onboarding process is clearly defined, and I never felt lost in the process. What do you dislike about ChurnZero? There is nothing missing for me or I dislike so far. What problems is ChurnZero solving and how is that benefiting you? ChurnZero is a one-stop-shop for Customer Success Managers. No more round-tripping between different solutions (like Zendesk, Jira, HubSpot) ...