ChurnZero Reviews in June 2025: User Ratings, Pros & Cons

"Powerful way to understand how to manage your book of business"

What do you like best about ChurnZero? ChurnZero is SO rich with data and ways to visualize it. It's very user-friendly for customer-facing people. The built-in "actions" - such as alerts or plays - allow the team to automate some tasks and maintain a more proactive stance with their customers. Salesforce won't cut it for customer-facing roles post-sale, they need a tool that's purpose-built for managing customers. ChurnZero is the best one of its kind I've encountered. From a consolidation ...

"Powerful way to understand how to manage your book of business"

What do you like best about ChurnZero? ChurnZero is SO rich with data and ways to visualize it. It's very user-friendly for customer-facing people. The built-in "actions" - such as alerts or plays - allow the team to automate some tasks and maintain a more proactive stance with their customers. Salesforce won't cut it for customer-facing roles post-sale, they need a tool that's purpose-built for managing customers. ChurnZero is the best one of its kind I've encountered. From a consolidation ...

"Great Support/Great Service!"

What do you like best about ChurnZero? ChurnZero is so simple to use once you are educated on how to use the products and the ChurnZero team goes above and beyond to make that happen. Any question big or small that we may have, they respond quickly or schedule a time to assist you through the process. I have not experience this with any other company before. Our team is loving learning this new product and seeing how it helps our company and peers, I can't wait to see how we utilize this ...

"It's more like a go to place and a diary for me"

What do you like best about ChurnZero? Graphs,dashboards , mainly logs and tasks that are sent to mail daily What do you dislike about ChurnZero? I would like to know the tasks in my mail when I have set up an expiry for the task. The task sits there and doesn't do much I would expect to notify me. What problems is ChurnZero solving and how is that benefiting you? I Love using CZ because it helps in documenting the account history and CSM activities are visible to the whole team, is saves a ...

"Amazing CRM for Proactive Success with Your Customer Facing Teams"

What do you like best about ChurnZero? ChurnZero is a must-have tool for any growing Customer Success team. The platform allows you to proactively support your clients, have a 50k foot view to make decisions and create a cohesive team unit. What do you dislike about ChurnZero? The only downside is that if you do not come prepared, it will take longer to implement the use of ChurnZero. However, I have been blown away at the amazing CS team within ChurnZero who meet you where you are and ...

"Great Support/Great Service!"

What do you like best about ChurnZero? ChurnZero is so simple to use once you are educated on how to use the products and the ChurnZero team goes above and beyond to make that happen. Any question big or small that we may have, they respond quickly or schedule a time to assist you through the process. I have not experience this with any other company before. Our team is loving learning this new product and seeing how it helps our company and peers, I can't wait to see how we utilize this ...

"It's more like a go to place and a diary for me"

What do you like best about ChurnZero? Graphs,dashboards , mainly logs and tasks that are sent to mail daily What do you dislike about ChurnZero? I would like to know the tasks in my mail when I have set up an expiry for the task. The task sits there and doesn't do much I would expect to notify me. What problems is ChurnZero solving and how is that benefiting you? I Love using CZ because it helps in documenting the account history and CSM activities are visible to the whole team, is saves a ...

"Amazing CRM for Proactive Success with Your Customer Facing Teams"

What do you like best about ChurnZero? ChurnZero is a must-have tool for any growing Customer Success team. The platform allows you to proactively support your clients, have a 50k foot view to make decisions and create a cohesive team unit. What do you dislike about ChurnZero? The only downside is that if you do not come prepared, it will take longer to implement the use of ChurnZero. However, I have been blown away at the amazing CS team within ChurnZero who meet you where you are and ...

"Not overly complicated and super useful"

What do you like best about ChurnZero? Churn helps structure customer success manager activities by automating tasks and activities for them to accomplish with customers and templating communications to customers showcasing your organization's value in an easy-to-use platform. What do you dislike about ChurnZero? Some nuanced features are a bit counter-intuitive at first but my CSM was able to clarify how those work. What problems is ChurnZero solving and how is that benefiting you? Our ...

"Best tool to organize your day and manage your portofolio/team"

What do you like best about ChurnZero? CZ is a very comprehensive and ergonomic platform, I love how easy it is to navigate through the different tabs and reports. And getting CZ Academy is a great plus. What do you dislike about ChurnZero? I don't really see any downside using CZ for now. What problems is ChurnZero solving and how is that benefiting you? Manage time, which is very valuable when you own 50+ accounts as a CSM. And since I've become a manager, it shows me every data I need to ...