ChurnZero Reviews in June 2025: User Ratings, Pros & Cons

"ChurnZero is a valuable tool"

What do you like best about ChurnZero? I love that ChurnZero keeps me updated on which client needs more attention in my goals of keeping client accounts active and engaged. It is user friendly and I use it daily now. As a CSM, my job is to let clients know what's new at IDC as well as help them see value in their contract with us. ChurnXero helps me with my role. What do you dislike about ChurnZero? There are so many functionalities that extensive training is required when using ChurnZero. ...

"ChurnZero is a game changer!"

What do you like best about ChurnZero? ChurnZero is easy to use, easy to navigate, and has so many insightful pieces of data about our customers in one central location. It allows us to standardize our processes across a global CSM team. I really like the ChurnScores which allow us to have comprehensive health scoring across our entire customer base. This tool is a game changer for all of our CSMs, but especially allows our Scaled CS team to manage a large number of customers with a ...

"SaaS startup consolidates, streamlines, and automates customer management and outreach"

What do you like best about ChurnZero? Ease of use for CS end users, comprehensive and flexible configuration options, breadth of functionality, consolidation of information from multiple systems into one via integration. CS and AM teams now have one place to go to see everything needed to evaluate customer activity, health, communications, etc. What do you dislike about ChurnZero? Double-edged sword of feature breadth and configuration flexibility is Admin learning curve. Some of the ...

"I am a better CSM because of this tool!"

What do you like best about ChurnZero? - Ease of use - Features - Integration capabilities - Support What do you dislike about ChurnZero? - Nothing that is worth mentioning. This is a great product. What problems is ChurnZero solving and how is that benefiting you? - Allows us to make predictions for expansions and renewals. - Keeps the team organized from a day-to-day perspective. - Allows us to quickly and easily create standardized processes.

"Helpful for day-to-day success!"

What do you like best about ChurnZero? I like seeing all my partners in one location and where they are in their journey. The command center helps me prioritize my daily work and look ahead. The ability to quickly create new tasks and run plays makes it easy to use. What do you dislike about ChurnZero? ChurnZero has many features, and I know I'm not getting the full use out of all of them. Our internal team works to provide training and offers our team office hours but I think some features ...

"ChurnZero is our Truth"

What do you like best about ChurnZero? Churnzero is easily customizable to record what and when we contacted the customer about, keeping all depts unified with customer communication. What do you dislike about ChurnZero? Really can't think of much, I would like to be able to filter the topics I'm looking for, rather than scrolling down until I find it...not really a big deal though. Recommendations to others considering ChurnZero: Ask about customization, that is my favorite part. What ...

"Love the implementation of this useful tool for our customer Success team."

What do you like best about ChurnZero? ChurnZero makes it easy to find our "holes" in the customer journey based on what we feel is important in their experience. What do you dislike about ChurnZero? It offers so much so there is a lot to unpack at the beginning. What problems is ChurnZero solving and how is that benefiting you? Reaching our clients when they need help before they realize they need help.

"Intuitive platform with a lot of possibilities"

What do you like best about ChurnZero? The platform is pretty straightforward to work with and well designed for the needs of a Customer Success team. The ability to tie in custom data from other platforms (CM, Jira, etc.) is also super helpful. What do you dislike about ChurnZero? Not necessarily a ChurnZero specific problem (this holds true for other CS platforms as well) but if you don't have good data hygiene across your other platforms, especially Salesforce, then it can be a pain to ...

"Helps focus efforts in the right place to prevent customer churn while adding value"

What do you like best about ChurnZero? I love that this tool helps organise your day to ensure you focus in the right areas to increase customer satisfaction and value, which prevents churn. Its great to see dashboard views of salesforce, customer contact, customer usage, customer CSAT, to do lists etc and this is scored to see where focus is needed. Automate touch points and set up plays - its great. What do you dislike about ChurnZero? Not found anything as of yet, all tools are there to ...

"ChurnZero - here to give you all the insights you didn't know you needed"

What do you like best about ChurnZero? Their playbooks and journeys are so helpful for automating a lot of processes. They also are great for creating visibility on product adoption from clients. It also helps us to gague client adoption of our product. What do you dislike about ChurnZero? I dislike very little about this product. The only thing I think we could use are custom links field on a client, and the ability to customize and adjust the date range on a client's usage field. They ...