ChurnZero Reviews in June 2025: User Ratings, Pros & Cons

"A must for any CSM"

What do you like best about ChurnZero? ChurnZero allows me to keep track of trends with my clients. I love setting up segments and alerts so I know if usage changes . What do you dislike about ChurnZero? Not a dislike - just some parts are not very intuitive but that doesn't decrease its value! What problems is ChurnZero solving and how is that benefiting you? Churn risk - it allows me to keep tabs on my clients' health to avoid unnecessary churn. It also allows me to create journeys for ...

"Helped our Customer Success Department get organized, track health scores, and improve onboarding."

What do you like best about ChurnZero? Health Score Tracking. ChurnZero took our app's usage metrics and helped us keep track of possible churn. We always knew the key indicators of what could lead to churn with our app, but ChurnZero helped us spot trends more easily. What do you dislike about ChurnZero? Like any software implementation, ChurnZero requires a lot of time commitment to get right. Its capabilities are very deep and when you get started it can feel a bit overwhelming. What ...

"Easy to Use, Insightful and Convenient"

What do you like best about ChurnZero? Account insights and automated plays are so helpful for my role. What do you dislike about ChurnZero? Some of the play configurations could be a bit more intuitive. What problems is ChurnZero solving and how is that benefiting you? Providing account insights, automations and helpful ways to reach out to clients.

"Proactive customer behavior data and all around amazing customer success platform."

What do you like best about ChurnZero? Overall, I would say that I love the simplicity of the platform, the relationship we have with our representative, Kerry, and overall functionality of the platform. What do you dislike about ChurnZero? Click to email direct with gmail would be nice, otherwise some of the customizability of the platform could be a little more fluid. Being able to be more custom on organizing the visually managing your customer data. What problems is ChurnZero solving ...

"Churnzero Review"

What do you like best about ChurnZero? I like the ease of searching an account and finding what I need. I can also use this to remind myself, which makes the calendar a great tool synced with my calendar. What do you dislike about ChurnZero? The play creation tab can be hard to use sometimes, as I have to save it often or I could lose progress. What problems is ChurnZero solving and how is that benefiting you? Mitigating churn based off see data early on in our process.

"Great Client Success Platform!"

What do you like best about ChurnZero? ChurnZero is a platform that does it all. It allows me to easily look up customer information and discover positive and negative trends, compile feedback, and easily send out mass campaign messaging to my account base. What do you dislike about ChurnZero? Nothing at this time! I find that the product is easy to use and very beneficial. What problems is ChurnZero solving and how is that benefiting you? ChurnZero helps me segment my account base and see ...

"Great Task Management and Organizational Tool"

What do you like best about ChurnZero? ChurnZero being able to communicate and sync with our CRM (HubSpot) was a massive benefit for our team. It allowed deal information to seamlessly transfer to ChurnZero. The customer journey function is the most useful tool that I have used. Being able to track and measure customer progress after they purchased our product provided us with the data we needed to optimize ineffective internal processes that inhibited our ability to push out deliverables ...

"Invaluable Customer Success Tool"

What do you like best about ChurnZero? CZ provides an in depth view of customer satisfaction, which makes it so much easier to provide meaningful, proactive work. What do you dislike about ChurnZero? Genuinely can't think of a downside. It's the most powerful tool I've used in my 7 years at my company. What problems is ChurnZero solving and how is that benefiting you? Visibility over customer satisfaction at an intelligent level as it's based on live actions from our customer base

"Great tool for customer ops"

What do you like best about ChurnZero? Tracking journeys, the customizable fields, and the way it syncs with other software What do you dislike about ChurnZero? Tracking the connected fields and configuring settings are somewhat complicated at times. Wish there were custom dashboard. What problems is ChurnZero solving and how is that benefiting you? Tracking multiple customers at one time at different stages of journeys keeps everything organized. Measuring and assessing KPIs

"ChurnZero is a necessary tool for any Customer Success Manager!"

What do you like best about ChurnZero? I've been using ChurnZero for over 8 months now and have found value in using both Churnscores and playbooks. Both features have provided great visibility of my clients' usage while also allowing me to automate a lot of processes. For example, setting up a sequence of emails following a specific action has been a very useful tool. What do you dislike about ChurnZero? The user experience could be improved. There is certainly a learning curve which makes ...