ChurnZero Reviews in May 2025: User Ratings, Pros & Cons

"Great CS tool to help CS and AM teams to keep a track of all their customers"

What do you like best about ChurnZero? I love all the features and the complete 360 Degree view provided by the tool. It helps me and my team to track all the customer metrics and proactively engage with them. I like the ease with which it can be integrated with different tools. What do you dislike about ChurnZero? I am yet to find something to dislike the platform. What problems is ChurnZero solving and how is that benefiting you? It helps us to increase the adoption rate of our platform ...

"As a CSA CZ has been my best friend, it makes my job easier and I can be more efficient and accurate"

What do you like best about ChurnZero? That you can track usage and use scores to identify when someone is in danger. The support is awesome! Shout out to Jessie she is the best! What do you dislike about ChurnZero? That the history sometimes gets too clunky. What problems is ChurnZero solving and how is that benefiting you? We can predict churn, it helps us see the patterns of accounts that tend to cancel and we can prevent that from happening.

"ChurnZero has been easy-to-use and has a lot of features that are very useful."

What do you like best about ChurnZero? Creating Segments. Because it allows me to collect filtered data values in any category or aspects in account. What do you dislike about ChurnZero? The Success Center has been a very challenging feature to use as that perhaps is only applicable to some software companies. It also requires intervention from other teams. What problems is ChurnZero solving and how is that benefiting you? It allows me to predict customer's overall experience or perception ...

"ChurnZero has been easy-to-use and has a lot of features that are very useful."

What do you like best about ChurnZero? Creating Segments. Because it allows me to collect filtered data values in any category or aspects in account. What do you dislike about ChurnZero? The Success Center has been a very challenging feature to use as that perhaps is only applicable to some software companies. It also requires intervention from other teams. What problems is ChurnZero solving and how is that benefiting you? It allows me to predict customer's overall experience or perception ...

"A Quick Glimpse Under the Hood"

What do you like best about ChurnZero? I really enjoy that when ChurnZero is set up properly, it can act as the central reference point for me as an Account Manager. How active is the client in usage? Where are areas of opportunity, even utilizing the AI Client brief? It's fantastically easy to use. I use it every day. What do you dislike about ChurnZero? It can be daunting to implement, and if it's not implemented correctly, scoring can be skewed and maybe provide a different story than ...

"A Quick Glimpse Under the Hood"

What do you like best about ChurnZero? I really enjoy that when ChurnZero is set up properly, it can act as the central reference point for me as an Account Manager. How active is the client in usage? Where are areas of opportunity, even utilizing the AI Client brief? It's fantastically easy to use. I use it every day. What do you dislike about ChurnZero? It can be daunting to implement, and if it's not implemented correctly, scoring can be skewed and maybe provide a different story than ...

"User friendly and innovative!"

What do you like best about ChurnZero? I really enjoy how personalized it is! You have a lot of options and can make your view special to you. What do you dislike about ChurnZero? Sometimes there can be a lot of alerts which can be confusing. What problems is ChurnZero solving and how is that benefiting you? It's a one stop shop when it comes to reviewing the health of my clients and indentifying possible churn.

"User friendly and innovative!"

What do you like best about ChurnZero? I really enjoy how personalized it is! You have a lot of options and can make your view special to you. What do you dislike about ChurnZero? Sometimes there can be a lot of alerts which can be confusing. What problems is ChurnZero solving and how is that benefiting you? It's a one stop shop when it comes to reviewing the health of my clients and indentifying possible churn.

"Critical to guarantee a better management of the BoB"

What do you like best about ChurnZero? The hability to track the churnscore changes daily through the fight churn digest, the possibility to use playbooks, and scale the communications in 1 to many, and have it all in one place in order to take actions quickly, and more efficiently. What do you dislike about ChurnZero? We are not able to respond a message to a customer, we need to create a new thread, and copy the previous emails in the email body. What problems is ChurnZero solving and how ...

"Critical to guarantee a better management of the BoB"

What do you like best about ChurnZero? The hability to track the churnscore changes daily through the fight churn digest, the possibility to use playbooks, and scale the communications in 1 to many, and have it all in one place in order to take actions quickly, and more efficiently. What do you dislike about ChurnZero? We are not able to respond a message to a customer, we need to create a new thread, and copy the previous emails in the email body. What problems is ChurnZero solving and how ...