ChurnZero Reviews in June 2025: User Ratings, Pros & Cons

"Makes My Life Easier"

What do you like best about ChurnZero? ChurnZero is a great product that has streamlined our Customer Experience team's reach out. We love creating plays within ChurnZero to automate the processes that we used to do by hand. It has cut out a lot of work for the CX team. I also love the feature to view all messages sent and received between customers and members of my team. It truly is a game changer. What do you dislike about ChurnZero? ChurnZero could use some feature updates on certain ...

"ChurnZero is great!"

What do you like best about ChurnZero? It helps track Churnscore, usage, and offers a billion ways to utilize data points. What do you dislike about ChurnZero? There is nothing that I dislike! There is definitely a big learning curve since there are so many features. It is overall a great app. What problems is ChurnZero solving and how is that benefiting you? Keeping track of a large number of customers and data. As I slowly learn the tool, it benefits me every day that I learn something new.

"ChurnZero has been a great platform for us to better asses the health of our clients."

What do you like best about ChurnZero? The ability to segment the client base effectively and efficiently to learn more about which types of clients need more attention, and which ones are doing well on their own and why. What do you dislike about ChurnZero? Occasionally the date range filters are limited. It would be great to be able to set a specific past date so that way we can do post-mortem analysis on client health. What problems is ChurnZero solving and how is that benefiting ...

"ChurnZero is a gamechanger."

What do you like best about ChurnZero? The ease with which I can find information. The segments are incredibly useful when tracking down all sorts of data. Churnzero has made my workload so much more manageable. What do you dislike about ChurnZero? The onboarding process was long because there are so many features available. It took a little while to learn the ins and outs but it's a good problem to have! What problems is ChurnZero solving and how is that benefiting you? It keeps me mindful ...

"Churn Zero has been a worthwhile investment for our teams!"

What do you like best about ChurnZero? I love the way that Churn Zero has consolidated our many data sources into one system and surfaced them in such a way to provide valuable insights. From even the first day of using Churn Zero our team was thrilled to see things like usage data across all of our clients in one place, easily visible and grouped to identify trends, yet as time has gone on the capabilities have only increased. What do you dislike about ChurnZero? There is a certain level ...

"Top support and extremely comprehensive analytics"

What do you like best about ChurnZero? As we have recently finished our implementation and are nearly complete with onboarding I must say the support from multiple people has been top notch. They give you even more information and context to help you solve the problem and next steps for what you will soon be working on. The analytics are both high level and can be broken down at a micro level. What do you dislike about ChurnZero? Sometimes there are certain actions that can't be cloned or ...

"Great product, helps me better mitigate risk and identify opportunities across my team's accounts"

What do you like best about ChurnZero? ease of use, especially around reporting. I find insights I otherwise would not via the different levels of reporting What do you dislike about ChurnZero? at times there are items I want to filter on but do not have the ability to. additional filtering cabailities would help What problems is ChurnZero solving and how is that benefiting you? It helps me direct focus where it is more imminently needed via the customizable health score/ability to ...

"Great CS tool!"

What do you like best about ChurnZero? I love how everything can be automated in ChurnZero. It seems like there are endless possibilities to achieve our desired outcome. The Churn Score is also a helpful tool to identify at-risk customers. I also like the ability to create plays and journeys. It's an effective way to scale customer marketing efforts. What do you dislike about ChurnZero? There is a bit of a learning curve to really feel comfortable in the platform. What problems is ChurnZero ...

"Great CS platform with a lot of flexibility and customer insights"

What do you like best about ChurnZero? Customer journeys and the automation you can attach to them. Very easy setup. What do you dislike about ChurnZero? There are limitations integrating it with our applications. There are events we would like to track but are unable. What problems is ChurnZero solving and how is that benefiting you? Being proactive. Recognizing customer behaviors and acting on them before they become issues. Also, automating messages and tasks.

"ChurnZero"

What do you like best about ChurnZero? I love the task creation feature. It helps me prioritize the tasks I need to complete per customer. The ability to create segments and send out communication in mass via plays is a game changer! What do you dislike about ChurnZero? I love ChurnZero and I don't have any issues with it at this time. However, I feel like there are so many ways to use the tool and I just need to take some more time to learn the features to make sure I am maximizing ...