ChurnZero Reviews in June 2025: User Ratings, Pros & Cons

"We could not run our Customer Success Team without it!"

What do you like best about ChurnZero? The speed and ability to easily monitor and measure success / Churn for Customers What do you dislike about ChurnZero? Lack of Mobile App, pulling in data sometimes is a real process What problems is ChurnZero solving and how is that benefiting you? Centralized Customer base, Monitoring Churn in a more productive way. The ability to reach the right customers at the right time through Plays and Account segments.

"We could not run our Customer Success Team without it!"

What do you like best about ChurnZero? The speed and ability to easily monitor and measure success / Churn for Customers What do you dislike about ChurnZero? Lack of Mobile App, pulling in data sometimes is a real process What problems is ChurnZero solving and how is that benefiting you? Centralized Customer base, Monitoring Churn in a more productive way. The ability to reach the right customers at the right time through Plays and Account segments.

"Must for Customer Success"

What do you like best about ChurnZero? ChurnZero is a must for all Customer Success teams! Some aspects we love are that it integrates with Salesforce, runs reports, creates plays, Customer Journeys and Churn Scores... to name a few. This platform has been vital to the automation of our Success team. What do you dislike about ChurnZero? Currently, there are no aspects of the platform that we do not like or wish was better. The platform is evolving, and we are excited to see what comes of ...

"A Great Tool for Monitoring Customer Health"

What do you like best about ChurnZero? ChurnZero helps me easily understand the health of our relationship with customers and who to prioritize based on how likely they are to churn. What do you dislike about ChurnZero? I wish there was an easy way to upload and view my notes. Integration with Google Calendar would also be nice. What problems is ChurnZero solving and how is that benefiting you? I manage 60+ accounts and ChurnZero allows me to automate notifications and communications, which ...

"Must for Customer Success"

What do you like best about ChurnZero? ChurnZero is a must for all Customer Success teams! Some aspects we love are that it integrates with Salesforce, runs reports, creates plays, Customer Journeys and Churn Scores... to name a few. This platform has been vital to the automation of our Success team. What do you dislike about ChurnZero? Currently, there are no aspects of the platform that we do not like or wish was better. The platform is evolving, and we are excited to see what comes of ...

"A Great Tool for Monitoring Customer Health"

What do you like best about ChurnZero? ChurnZero helps me easily understand the health of our relationship with customers and who to prioritize based on how likely they are to churn. What do you dislike about ChurnZero? I wish there was an easy way to upload and view my notes. Integration with Google Calendar would also be nice. What problems is ChurnZero solving and how is that benefiting you? I manage 60+ accounts and ChurnZero allows me to automate notifications and communications, which ...

"User-Friendly Accountability System."

What do you like best about ChurnZero? It's a user-friendly communication logging system. I appreciate being able to add quick notes. What do you dislike about ChurnZero? There are a lot of features I'm not familiar with. What problems is ChurnZero solving and how is that benefiting you? ChurnZero helps my fully remote team keep track of comunications.

"Keep the pulse on your CS team"

What do you like best about ChurnZero? I had to take one the CS team at our company quickly. Given my lack of experience in CS day to day management I was worried things would fall through the cracks. With ChurnZero I was able to get up to speed on accounts and health in a matter of days not months while being able to help the CSMs with key opportunities. What do you dislike about ChurnZero? It's a lot to pick up quickly but that's a me problem and not a CZ problem. Their support team has ...

"User-Friendly Accountability System."

What do you like best about ChurnZero? It's a user-friendly communication logging system. I appreciate being able to add quick notes. What do you dislike about ChurnZero? There are a lot of features I'm not familiar with. What problems is ChurnZero solving and how is that benefiting you? ChurnZero helps my fully remote team keep track of comunications.

"Keep the pulse on your CS team"

What do you like best about ChurnZero? I had to take one the CS team at our company quickly. Given my lack of experience in CS day to day management I was worried things would fall through the cracks. With ChurnZero I was able to get up to speed on accounts and health in a matter of days not months while being able to help the CSMs with key opportunities. What do you dislike about ChurnZero? It's a lot to pick up quickly but that's a me problem and not a CZ problem. Their support team has ...