ChurnZero Reviews in June 2025: User Ratings, Pros & Cons

"Great Resource To Fight Churn"

What do you like best about ChurnZero? ChurnZero provides a comprehensive platform for consistent client communication. The ability to build workflows with emails, in-app popups, and surveys is a great tool to support our clients with all inside knowledge needed to help keep them happy and, in turn, reduce churn. What do you dislike about ChurnZero? There are certain limitations to how narrow you can go with segmentation as far as the implementation with Salesforce goes. This seems to be an ...

"Great platform and great people"

What do you like best about ChurnZero? From sales to onboarding to using the product, each representative was helpful and made the entire process effortless - even for team members who had never implemented a software product. The sales team did a great job answering questions that the CSM, finance, tech, and system teams had. They also found a way to work through our unique business model so that the cost-benefit would be appropriately achieved. The implementation specialists were very ...

"Great Tool"

What do you like best about ChurnZero? As a Customer Success Manager, using ChurnZero has become the 'one-stop shop' for all the different tools we use for our customers. It's a great tool to keep myself organized. My favorite thing about ChurnZero has been accessing my to-do list at my fingertips. No more tracking miscellaneous papers and sticky notes all over. What do you dislike about ChurnZero? Nothing I can think of at the moment. I really love using this tool. What problems is ...

"A CSM's Major Key to Success"

What do you like best about ChurnZero? ChurnZero is an incredible tool that I use daily as a CSM. The platform integrates with every tool I use (Salesforce, Outlook, etc.) and provides insightful data. It allows our CS team to automate tasks, emails, and stay proactive in communicating with customers. ChurnZero Academy was very helpful in learning how to navigate the platform and utilize the tool to its full capacity. Top benefits: -Saves time (plays, integration, automation) -Mitigates ...

"What Salesforce should be doing"

What do you like best about ChurnZero? I love the customer insights and versatility of the tool. I like the ability to work on a customer account, share their insights with the team, and planning, but most of all to make it simple and apealing. What do you dislike about ChurnZero? The reporting features are good, but a bit cumbersome. Is hard to find the ibjects you need (i.e not all journey objects show up in the list), and then the options to make graphic visualitation of data are very ...

"Utilizing ChurnZero in a Customer Success Role to help keep an eye on customers engagement."

What do you like best about ChurnZero? I struggled to find the best way to keep track of my daily tasks as a new CSM and the tasks in ChurnZero has been a lifesaver! What do you dislike about ChurnZero? Sometimes I think the organization/flow of the way ChurnZero is set up makes it not that easy to follow. For example, the custom tables is one our company uses a lot but it doesn't look easy and very cluttered sometimes unless you know to click into the custom table. I also don't love that ...

"Gained valuable insights to understand our clients needs"

What do you like best about ChurnZero? Churnzero allows all of our teams to be more effective at understanding our client's needs and usage. What do you dislike about ChurnZero? We have different instances of salesforce that feeds into CZ and we would love to be able to collect everything in one place. What problems is ChurnZero solving and how is that benefiting you? It is helping us to identify clients who have given up or are not using our platform in a timely manner and during any phase ...

"Our first 6 months using Churn Zero"

What do you like best about ChurnZero? We have had a fantastic experience with Churn Zero so far.The technology in itself has significantly improved and eased the day to day working life our entire success department. The flexibility with the plays are fantastic. It's so easy to import data and set up plays, segments, custom tables etc. Kerry has been absolutely incredible with helping us to get set up and facilitate plans we had with continuous support where needed. What do you dislike ...

"Churn Zero has been easy to use so far and give useful information for my job."

What do you like best about ChurnZero? The Churnscores are helpful in tracking performance. What do you dislike about ChurnZero? It can be difficult to set up some plays if you don't have experience. What problems is ChurnZero solving and how is that benefiting you? Can be overwhelming with so many customers. ChurnZero helps prioritize my time.

"Great tool and Customer Success team"

What do you like best about ChurnZero? The customer success team has been amazing to work with. Jeff Neman has been a great partner. He's been proactive and is always working to ensure that we are receiving the utmost value from the tool What do you dislike about ChurnZero? I wish the tool had more intuitive in meeting note-taking and doc attachment capabilities. I like the calendar function, however, I wish the "compose" function allowed for meeting note taking. What problems is ChurnZero ...