ChurnZero Reviews in June 2025: User Ratings, Pros & Cons

"Helping Us Reach Our Scaling Goals"

What do you like best about ChurnZero? The Implementation team was awesome and helped us quickly and clearly integrate our Salesforce data. Now we have visibility into accounts we never previously had and can easily automate tasks and plays to help our team help our clients. What do you dislike about ChurnZero? The reality of new software is that you will need to devote time to the implementation and training of the team. It is definitely a commitment. However, ChurnZero provided us with ...

"ChurnZero Software is great!"

What do you like best about ChurnZero? ChurnZero's software helps our CS team (implementation and customer success managers) manage their accounts during all of the post-sale motions that happen with the implementation and customer success managers. We're able to better track the health of accounts which enables our team to be proactive with their clients. The software is easy to use, we're able to easiliy monitor our customers, easy to customize reports, segments, dashboards, plays, ...

"enagged team, great tool potential"

What do you like best about ChurnZero? singular repository, customer health score What do you dislike about ChurnZero? a lot to digest in terms of training and many lingos specific to cz What problems is ChurnZero solving and how is that benefiting you? monitoring heaelth, understanding ownership of accounts . usage in high risk meetings

"Churnzero is easy to use"

What do you like best about ChurnZero? CZ allows me to check in on my accounts, their usage, pull reports so I can see how to impact KPIs. What do you dislike about ChurnZero? Segments/plays can sometimes be cumbersome to set up. What problems is ChurnZero solving and how is that benefiting you? Surfacing up risks, giving me usage data to share with my customers, allowing me to guide our team and identify usage gaps.

"👍💯💯👍"

What do you like best about ChurnZero? The automation possibilities and the ease of building that out. What do you dislike about ChurnZero? The Salesforce integration could be a bit easier to use. What problems is ChurnZero solving and how is that benefiting you? Digitalizing common every day tasks to free up the team for other items.

"Automated plays for every customer journey"

What do you like best about ChurnZero? Customer health score, integration with Salesforce, CZ playsChanging What do you dislike about ChurnZero? Changing plays can affect those that are already in the play. What problems is ChurnZero solving and how is that benefiting you? Seeing customer engagement, automating tasks, integrates nicely with Salesforce

"ChurnZero Enterprise helps provide greater Customer Insights"

What do you like best about ChurnZero? ChurnZero Enterprise edition allows users to have access to enhanced features like custom AI powered Insights, Customer Surveys and Dashboards, and better means to engage your customers in app. While getting the new features set up and implemented was challenging and a learning curve. I could not manage my CS team or run a lean CS team without it. What do you dislike about ChurnZero? Churnzero has gone through a lot of changes recently as they ...

"Easy to use and data that tells a story"

What do you like best about ChurnZero? As a first time customer, I like that product is easy to use and adapt to quickly.I can not only learn the many features with ease but I am always learning something new which helps engagement. What do you dislike about ChurnZero? The features can be overwhelming, and I feel I am always looking to find time to learn What problems is ChurnZero solving and how is that benefiting you? Understanding health of customers as a first time CS manager

"Easy 360 on everything Customer"

What do you like best about ChurnZero? Segmentation, playbooks, surveys, alerts, ability to configure to our needs What do you dislike about ChurnZero? Dashboard widgets are somewhat limited. Would love to be able to run calculations and KPIs within the dashboards. What problems is ChurnZero solving and how is that benefiting you? ability to automate playbooks, automate CSM outreach, visibility to the executive team, early warning system for customer events, health scores

"Great CS Platform for Managing Customers"

What do you like best about ChurnZero? I really enjoy the play functionality. It helps us automate our communication to our customers. What do you dislike about ChurnZero? There are some UI challenges at points. I'd really like to be able to collapse custom tables on load. What problems is ChurnZero solving and how is that benefiting you? This is solving customer communication automation.