ChurnZero Reviews in July 2026: User Ratings, Pros & Cons

"Use the tool to be better informed of developments in strategic account journeys."

What do you like best about ChurnZero? I am comfortable with the ease of use, and I like the visual representations of the data, it is all available in one place with a couple of clicks. What do you dislike about ChurnZero? At first, like with any tool I was trying to get to my comfort zone and trying to make sense of it all. With frequent use it all starts to piece together quite fast. What problems is ChurnZero solving and how is that benefiting you? Churnzero solved the problem of ...

"Big RYG 2022"

What do you like best about ChurnZero? Ability to integrate into our other Platforms. What do you dislike about ChurnZero? Learning curves can be longer to implement journeys. What problems is ChurnZero solving and how is that benefiting you? Automating our vital processes.

"ChurnZero more like ChurnHero!"

What do you like best about ChurnZero? ChurnZero has really helped us cut down on the time spent doing reports as well as allowing us to be much more proactive with our customers. Not having to deal with pivoting between different tabs and tools and having everything in one place has been immensely helpful. What do you dislike about ChurnZero? I think the only thing I dislike is how loud the alarms can be when you forget to lower your volume or turn them off. The only thing I would say is ...

"ChurnZero Software is great!"

What do you like best about ChurnZero? ChurnZero's software helps our CS team (implementation and customer success managers) manage their accounts during all of the post-sale motions that happen with the implementation and customer success managers. We're able to better track the health of accounts which enables our team to be proactive with their clients. The software is easy to use, we're able to easiliy monitor our customers, easy to customize reports, segments, dashboards, plays, ...

"Churnzero is easy to use"

What do you like best about ChurnZero? CZ allows me to check in on my accounts, their usage, pull reports so I can see how to impact KPIs. What do you dislike about ChurnZero? Segments/plays can sometimes be cumbersome to set up. What problems is ChurnZero solving and how is that benefiting you? Surfacing up risks, giving me usage data to share with my customers, allowing me to guide our team and identify usage gaps.

"CZ Improved Our Customer Engagement"

What do you like best about ChurnZero? CZ allows us to make the most of our integration with other tools, like Salesforce and Zendesk with the flexibility of building custom tables. We now have improved visibility to the customer journey and can take action off of our data. What do you dislike about ChurnZero? Would like to have more control over deleting custom fields and a more streamlined click-path to drilling into plays. What problems is ChurnZero solving and how is that benefiting ...

"The best software we use!"

What do you like best about ChurnZero? CZ is an amazing software for organizations. It provides all of the data we need to be a successful CS team. My favorite feature is the Journeys. It allows us to seamlessly assist our customers without overwhelming them. What do you dislike about ChurnZero? I wish there was a a way to snooze tickets. What problems is ChurnZero solving and how is that benefiting you? Easily organizing my day to day as a CSM. When I log in I know exactly what needs to be ...

"Great tool for our customer success team"

What do you like best about ChurnZero? Helps our implementation team and CSMs manage and be proactive with client requests! What do you dislike about ChurnZero? Nothing as of yet, still understanding reporting and segments so need to continue to grow knowledge in those areas. What problems is ChurnZero solving and how is that benefiting you? Helping us with being proactive with clients as well as a manager more client and team awareness.

"Great CS solution"

What do you like best about ChurnZero? The data is very actionable and I don't spend my time watching dashboards or digging through account details. The system knows what is important for my workflow and surfaces the items that I need to be aware of. The integrations with other systems cut down on duplicate data entry and the product has evolved quickly, in line with our feedback! What do you dislike about ChurnZero? It can be fairly cumbersome at times to make the right combination of ...

"Customer Operations Manager"

What do you like best about ChurnZero? I love all of the in-app capabilities. Our customer base tends to be a bit software-resistant, so the more we can keep in-app and in one place, the more likely they are to engage and benefit from the info we are trying to get to them. I also really love that we can keep track of different customer journeys. This has been a game-changer for our implementation team! What do you dislike about ChurnZero? It does SO MUCH! Don't get me wrong, I really love ...