ChurnZero Reviews in June 2025: User Ratings, Pros & Cons

"ChurnZero as an Accurate Assessment of Renewal"

What do you like best about ChurnZero? ChurnZero has been a helpful way for me to track my clients' likelihood of renewal. One of the key features that has helped me is the green/red/yellow color categorization because it gives me an efficient way of prioritizing accounts. Another function that has saved me time and energy is the ability to send out multiple messages at once. Customizing each email with a click allows me to target multiple accounts with one over-arching theme. What do you ...

"Churn Zero has added incredible value to our CSM Team"

What do you like best about ChurnZero? For our company, the Journeys are definitely the most valued part of the CZ product. They allow us to manage and track every step along the way of a customer implementation to ensure that nothing is left out or forgotten. Each time we bring on a new customer, we attach a Journey to it and just follow the steps, very helpful for new CSMs. What do you dislike about ChurnZero? Really nothing so far. Every time we have found something that we "would like ...

"Every CSM could benefit from having ChurnZero"

What do you like best about ChurnZero? I love the automation capabilities that CZ provides. It is part task list, part email sequence, part health of account all in one. And that's just how I use it! There are plenty more applications and the best part is that is syncs backwards and forwards to SFDC. What do you dislike about ChurnZero? The only downside to ChurnZero is that it is so customizable that you can often get stuck in the weeds of all your options. I've found the 3-4 things that ...

"Nice solution, Great Service"

What do you like best about ChurnZero? The service is the best. Our CSM, Kevin< is fantastic! Anytime I have a question he is ready to help! What do you dislike about ChurnZero? I have yet to find something that is not helpful. every time I think I'm stuck, there is a solution for it. What problems is ChurnZero solving and how is that benefiting you? Churn Zero is helping us automate solutions that otherwise may not have been done. It also helps us aniticp[ate our clients needs and helps us ...

"Flexible Platform that will help you drive success to your organization and your customers"

What do you like best about ChurnZero? What I like most on Churnzero is the flexibility that the platform provides; you can tailor a lot according to your business requirements and organizational needs. They also have great content and learning resources. What do you dislike about ChurnZero? The user interface needs some enhancements to be more modern and appealing to users. What problems is ChurnZero solving and how is that benefiting you? Churnzero helps me with monitoring and controlling ...

"Love churnZero"

What do you like best about ChurnZero? The ease of use and automation. The urgency that the health score creates What do you dislike about ChurnZero? Lack of a mobile app, I am on the go and would like to have mobile access What problems is ChurnZero solving and how is that benefiting you? We are automating our process.

"I'm loving ChurnZero!"

What do you like best about ChurnZero? I like that I can manage my 31 accounts all in one place, set tasks to do, and can quickly see how all of my accounts are performing. What do you dislike about ChurnZero? I dislike the AM Sentiment Notes section and the Important Account Notes Section under Account Details. I wish they both could be scrollable within the window, instead of it expanding with the more text I put in that section. What problems is ChurnZero solving and how is that ...

"ChurnZero is great!"

What do you like best about ChurnZero? Setting up Plays that I can send out to multiple clients at once. Such a time saver! What do you dislike about ChurnZero? Outlook is not entirely synced. All scheduled meetings are not showing on the calendar. What problems is ChurnZero solving and how is that benefiting you? It alerts me to accounts that need attention before it becomes a problem.

"It is very customized."

What do you like best about ChurnZero? Sending NPS follow-up, renewal information, and login details of the customer. What do you dislike about ChurnZero? Everything is perfect. I don't have any issues. What problems is ChurnZero solving and how is that benefiting you? It is solving the NPS, customer interaction and data.

"Easy to understand"

What do you like best about ChurnZero? I like that it keeps all of my notes organized via which customer and by customer names. I can always find the information I am looking for in under 30 seconds. I also appreciate the segments to let me know which customers I have not yet had contact with in certain time frames. What do you dislike about ChurnZero? I dislike that there is a discrepancy between our metabase data of usage on the platfrom versus churn zero data of usage on the platform, we ...