ChurnZero Reviews in June 2025: User Ratings, Pros & Cons

"I love churnzero!"

What do you like best about ChurnZero? As a Customer Success Manager, I am getting more insight into my client's day to day activity in one spot. I love it! I like to see all my accounts in a bird's eye view. The dashboards are great! What do you dislike about ChurnZero? I would like to filter tasks by account name. What problems is ChurnZero solving and how is that benefiting you? I like the reporting on when I last reached out to a client.

"ChurnZero has helped us maintain our customer churn below 1%!!"

What do you like best about ChurnZero? We love the ease of use, configurable, and visibility that ChurnZero provides our various customer-facing departments to aid in our customer retention strategies to maintain our low churn. What do you dislike about ChurnZero? There is the necessity of backend configurations that depend on more technical teams to achieve the data results we're seeking, would love the ability to control those settings and changes on the front end but understand the ...

"Fantastic program that streamlines my day-to-day"

What do you like best about ChurnZero? I appreciate the daily digest that brings the essential items to my attention at the start of each day. The History section lets me see prior communications from former CSMs and brings me up to speed when a colleague is out of the office. I also love Plays where messages are queued up for me to review. It helps to standardize the emails, and the option to review lets me personalize the message to each customer. The API connections with our other ...

"ChurnZero Keeps us on Track!"

What do you like best about ChurnZero? What we like best about Churn Zero is that it is so easy to use; we can track how our client is doing and how often they are using our product. If we notice that the churn score is getting higher, we know that it's time to reach out to that client to see what they need and how we can help. What do you dislike about ChurnZero? Not much that I dislike about using ChurnZero! What problems is ChurnZero solving and how is that benefiting you? Shows us ...

"Helps me organize my day"

What do you like best about ChurnZero? All of my account information is in one place. I like the charts and graphs that are available, the visual representation is helpful and a welcome change from line after line of text. The customer service is fantastic, our representative (Erica T.) is very responsive and easy to work with. She has a solution-oriented mindset. What do you dislike about ChurnZero? I don't have a lot of familiarity with the journeys and more in-depth features but that is ...

"Churnzero has been an invaluable platform addition to our company."

What do you like best about ChurnZero? I can organize all my accounts and contracts and track all the interactions we have with clients. Churnzero creates tasks reminders and automations to help us keep organized and efficient. What do you dislike about ChurnZero? Its a platform designed for SAAS clients and everything is tailored to that business vertical. We do not fit in that vertical so have to create work arounds. What problems is ChurnZero solving and how is that benefiting you? As a ...

"Use it daily, highly recommend"

What do you like best about ChurnZero? All of my accounts/insights/usage data all in one place. Keeps me organized, and the automated tasks allow for better time management. What do you dislike about ChurnZero? No downsides. I really enjoy using the platform. What problems is ChurnZero solving and how is that benefiting you? When you're managing many accounts at one time, ChurnZero helps to keep you organized and on top of your daily tasks. You can also send messages to all or selected ...

"ChurnZero gives me everything I need to manage my accounts in an ordered and timely manner"

What do you like best about ChurnZero? I have a clear view of what's coming up. I can also easily create tasks or updates from a single application while integrating all the required information into and out of ChurnZero. What do you dislike about ChurnZero? In a perfect world, ChurnZero would replace my Gmail front-end application. So I could handle all written communications easily from one interface. There should be better options regarding which contacts you can select and leave out ...

"Top Solution for Fighting Churn!"

What do you like best about ChurnZero? As a Senior Implementation Specialist, I am able to log in to Churnzero at the beginning of each workday to check on the status of each client and where they are in their journey of implementation. Even once the journey is complete, teams can continue to monitor usage, correspondence between teams, and post-implementation details. It has helped our team join together in providing the best experience for our clients, by providing more transparency ...

"Non-negotiable software for success teams to deliver customers' success & business results"

What do you like best about ChurnZero? Overall, I love the story that it can help me and my team tell to leadership, team members and last but least - our customers. I have so many "what I like bests", but If I were to have to select only ONE, right now my favorite feature is the ability to capture feedback easily without having to invest in another tool. What do you dislike about ChurnZero? I have to reach deep to find something I don' t like. I can only think about what I don't like in ...