ChurnZero Reviews in June 2025: User Ratings, Pros & Cons

"Data-driven churn fighting!"

What do you like best about ChurnZero? Churn Zero has become the single source of truth for our client data and is therefore used across departments to share crucial information. This rich and customised database can be queried and filtered using the excellent Segments feature which has the power to consolidate and filter the data you have, to answer real-world business questions. The other feature I like is the Churn Scores, and the ability to have several customised algorithms of score ...

"Excellent Customer Success Software"

What do you like best about ChurnZero? Good UI, friendly and helpful support/CS, surveys are useful, ChurnScore invaluable to check-in on the success/happiness of customers and partners. What do you dislike about ChurnZero? Setting up new fields for use on the API can be a bit of a manual process. What problems is ChurnZero solving and how is that benefiting you? Enabling our Customer Success team to have a better understanding of their customers, their customer needs and how to ...

"With You Every Step"

What do you like best about ChurnZero? There is constant check-in from your Customer Success Manager. They are with you every step of the way to make sure you understand the product and feel comfortable reaching out if you have any questions. What do you dislike about ChurnZero? Nothing against ChurnZero, but I wish I had more time in my day to review the videos they sent by emnail and attend training offered by the company to gain a better understanding of the product. What problems is ...

"Great tool!"

What do you like best about ChurnZero? ChurnZero is a great tool. It's easy to use and has robust data I can't get in other places on NPS, health scores, and engagement. What do you dislike about ChurnZero? Integrating with other tools to get a complete view has been helpful. It requires a little more integration, but not a heavy lift. What problems is ChurnZero solving and how is that benefiting you? ChurnZero gives a 360 view of the customer. It's been great to have.

"ChurnZero makes processing ande inputting data easy to share with my TEAM"

What do you like best about ChurnZero? Well, for starters, it's easy to navagate, and when we need certain data from another department, it's easy to find everything has its place whether you are inputting data or retrieving it ChurnZero makes it Easy. Thank you ChurnZero. What do you dislike about ChurnZero? Honestly, I think churn zero can improve the Data research and input as. Well as a researcher, I depend on as much information from multiple sources, and as ChurnZero is my first ...

"A Great CS Platform with awesome CS team behind it!"

What do you like best about ChurnZero? The team helping us at CZ has been amazing. Tala has been great in helping me understand the ways CZ can address my company's challenges and improve our relationships with clients. The thorough explanations and walkthroughs were really appreciated. The platform offers a great number of features and unlike other services we're subscribed to, we've so far had all our questions answered promptly. Overall the experience is excellent and highly recommended ...

"Great Software for CSMs"

What do you like best about ChurnZero? It is very easy to use and navigate. You can keep track of all the communication that you have had with clients and set reminders/tasks. What do you dislike about ChurnZero? Sometimes I forget to use it! I also feel like there is a lot that you can do that I do not know how What problems is ChurnZero solving and how is that benefiting you? Being able to keep client interactions in one place is very helpful. You are able to view them before youre next ...

"ChurnZero"

What do you like best about ChurnZero? I just started using ChurnZero, so I have only scratched the surface. The client dashboards are easy to use, and the number of metrics available on an individual client level and for all clients in your book is comprehensive. I also like the range of alerts that can be set up and the automated functions that can save a user a lot of time What do you dislike about ChurnZero? I haven't identified any functions I don't like. What problems is ChurnZero ...

"The Smart Software for CSMs"

What do you like best about ChurnZero? The best thing about ChurnZero how it is the one stop shop for organizing everything I do and also takes the remembering of day to day tasks and check ins. It's like my brain working on the whirlwind of business while I focus on what's in front of me. What do you dislike about ChurnZero? I would love to see messages from Churnzero automatically logged into Salesforce. What problems is ChurnZero solving and how is that benefiting you? ChurnZero takes ...

"help me to reminde task to follow up with my customers"

What do you like best about ChurnZero? to have control of my customers and follow up with my accounts, help me to get a better organization. Also, I created alerts that helped me to organize my day. What do you dislike about ChurnZero? Sometimes is a little bit confusing to put the filters to create an alert; I would love to have more curses to know more about churn zero; I know that if I could learn more could be more helpful What problems is ChurnZero solving and how is that benefiting ...