ChurnZero Reviews in June 2025: User Ratings, Pros & Cons

"Invaluable tool for Customer Success Management"

What do you like best about ChurnZero? Love the ability to see aggregate data on my clients, turn client journeys with us into trackable stages, see all client activities at a glance. Great Tool. Would never be s successful without it! What do you dislike about ChurnZero? Cleaning the data, i.e., contacts, child companies, and minimizing communications with customer C-Suite by adding tags, is a tedious process but is well worth the effort. What problems is ChurnZero solving and how is that ...

"Churn Zero solves everything!"

What do you like best about ChurnZero? Churn Zero is a tool that can solve almost every task you have on your to-do list. It has many ways of showing you information and helping you communicate with your customers. What do you dislike about ChurnZero? It is complex, with so many different tools, and the initial configuration can be a little overwhelming. What problems is ChurnZero solving and how is that benefiting you? For the moment, CZ is helping me have the big picture of what is ...

"Great product, even better service!"

What do you like best about ChurnZero? They do customer success extremely well! We have never had a dedicated customer success tool at our organization until ChurnZero. From day everyone at ChurnZero that we worked with were in our corner ready to consult, guide, and help. We have had a few CSMs due to some re-organziation, and I would give high reviews for each of them. Our current, Cassidy, is nothing short of amazing. In times where I thought something wasn't possible, Cassidy hopped in ...

"Churn Zero makes my work as a customer success manager easier!"

What do you like best about ChurnZero? I find the ability to create segments and look at specific information for my accounts is most helpful. I also appreciate the flexibility to create custom dashboards within ChurnZero. What do you dislike about ChurnZero? Not much. As a newer user of ChurnZero, I am still learning a lot about how to use it. Sometimes there are glitches when plays do not run correctly, and diagnosing and fixing issues can be a little tricky. What problems is ChurnZero ...

"ChurnZero is Amazing!"

What do you like best about ChurnZero? Creating journeys for onboarding clients is great. You can easily assign tasks to other colleagues. Having the ability to create journeys and plays keeps you organized and saves a ton of time especially when managing multiple clients. What do you dislike about ChurnZero? Nothing at the moment. All the tools and other platforms we use seamlessly integrate into churn zero so we can instantly see what is happening with a specific client. What problems is ...

"ChurnZero is sleek and intuitive to use!"

What do you like best about ChurnZero? I like the format of each tab. It's easy for me to find what I need, and there's a lot of depth of information/insights I can gain about a client. What do you dislike about ChurnZero? There is nothing I don't like about using ChurnZero! What problems is ChurnZero solving and how is that benefiting you? ChurnZero helps me gain insight on my clients, keeps me up to date on communication through automated plays, thus enabling us to stay close to them, ...

"ChurnZero has positioned US for great success."

What do you like best about ChurnZero? It's really easy to administrate and custom fit to your needs. The Customer Service (CSM and Tech Support) are super responsive and already help find a great resolution. It has really elevated our CS game and we're still in our first year of use. The automation and usage data viewing helps our CSM's focus their attention more effectively and efficiently. What do you dislike about ChurnZero? Wish there was a little more ability as an Admin to ...

"Great CS Platform"

What do you like best about ChurnZero? Ability to easily segment accounts and contacts. Onboarding new clients was made so much easier with the journey and dashboard functions - this allowed us to provide a big picture of the overall onboarding experience to prospective customers and assist with the sales motion. What do you dislike about ChurnZero? The play function is not as user friendly as we would've liked. With limited resources we were not able to utilize this feature as much as we ...

"Churn Zero is Great"

What do you like best about ChurnZero? The ease of creating and completing tasks is very helpful. I appreciate how each company and contact has account details and all information in one place. I also like the daily task view. What do you dislike about ChurnZero? I dont like how Sales Force and ChurnZero dont sync perfectly and when you delete a task in Churn Zero, it will reappear unless it is deleted in sales force. This becomes confusing especially when moving quickly daily to complete ...

"ChurnZero makes Customer Success, Successful!"

What do you like best about ChurnZero? I enjoy how easy and customizable tasks are. Surveying customers with the use of plays is simple and effective! The academy and documentation is well designed and very helpful. Overall great CRM! What do you dislike about ChurnZero? The CRM can take up to 15 min to sync across platforms. I have not found many downsides in the time we have used it. In time, we will be able to uncover more and more features. What problems is ChurnZero solving and how is ...