ChurnZero Reviews in April 2025: User Ratings, Pros & Cons

"An extremely helpful tool for organization and process management."

What do you like best about ChurnZero? Ability to see how clients are using our product in real time and trigger events or actions based off usage. The ability to enroll an accounts in a journey and automatically create and schedule all required tasks based on the responsible party. What do you dislike about ChurnZero? Data integration from multiple sources requires constant upkeep and occasional troubleshooting. What problems is ChurnZero solving and how is that benefiting ...

"An extremely helpful tool for organization and process management."

What do you like best about ChurnZero? Ability to see how clients are using our product in real time and trigger events or actions based off usage. The ability to enroll an accounts in a journey and automatically create and schedule all required tasks based on the responsible party. What do you dislike about ChurnZero? Data integration from multiple sources requires constant upkeep and occasional troubleshooting. What problems is ChurnZero solving and how is that benefiting ...

"Up and running quickly!"

What do you like best about ChurnZero? ChurnZero is easy to use and it helps with monitoring customer activity and engagement as it relates to our product. Our CSM, Elise, is super responsive and helpful as well. I use ChurnZero daily in my role. What do you dislike about ChurnZero? Creating and editing custom reports could be a bit more user friendly, and searching for specific call notes is not as user friendly either. What problems is ChurnZero solving and how is that benefiting ...

"Up and running quickly!"

What do you like best about ChurnZero? ChurnZero is easy to use and it helps with monitoring customer activity and engagement as it relates to our product. Our CSM, Elise, is super responsive and helpful as well. I use ChurnZero daily in my role. What do you dislike about ChurnZero? Creating and editing custom reports could be a bit more user friendly, and searching for specific call notes is not as user friendly either. What problems is ChurnZero solving and how is that benefiting ...

"Data Driven"

What do you like best about ChurnZero? I enjoy being able to track the health of my entire portfolio in Churn Zero. I think my latest favorite capability is the CS AI integration. It's been wonderful to utilize. I am truly a fan as the UI is a seemless experience. I use Churn Zero every day to support my customer base. Churn Zero has been a valuable tool for my success as a Customer Success Manager and I can't wait to see what else they come up with. What do you dislike about ...

"Data Driven"

What do you like best about ChurnZero? I enjoy being able to track the health of my entire portfolio in Churn Zero. I think my latest favorite capability is the CS AI integration. It's been wonderful to utilize. I am truly a fan as the UI is a seemless experience. I use Churn Zero every day to support my customer base. Churn Zero has been a valuable tool for my success as a Customer Success Manager and I can't wait to see what else they come up with. What do you dislike about ...

"As a CSA CZ has been my best friend, it makes my job easier and I can be more efficient and accurate"

What do you like best about ChurnZero? That you can track usage and use scores to identify when someone is in danger. The support is awesome! Shout out to Jessie she is the best! What do you dislike about ChurnZero? That the history sometimes gets too clunky. What problems is ChurnZero solving and how is that benefiting you? We can predict churn, it helps us see the patterns of accounts that tend to cancel and we can prevent that from happening.

"I use it every day to review the health status of my team's accounts!"

What do you like best about ChurnZero? ChurnZero is probably the most robust CS tool in the market. I really appreciate the number of different data points that it ingests to provide a highly customized churn/health score. It provides the quantitative basis for every internal conversation we have around client health which, in coordination with the qualitative point of view from the CSMs, allows us to have a broad perspective on client health. The team works very closely with my ops team, ...

"Great CS tool to help CS and AM teams to keep a track of all their customers"

What do you like best about ChurnZero? I love all the features and the complete 360 Degree view provided by the tool. It helps me and my team to track all the customer metrics and proactively engage with them. I like the ease with which it can be integrated with different tools. What do you dislike about ChurnZero? I am yet to find something to dislike the platform. What problems is ChurnZero solving and how is that benefiting you? It helps us to increase the adoption rate of our platform ...

"As a CSA CZ has been my best friend, it makes my job easier and I can be more efficient and accurate"

What do you like best about ChurnZero? That you can track usage and use scores to identify when someone is in danger. The support is awesome! Shout out to Jessie she is the best! What do you dislike about ChurnZero? That the history sometimes gets too clunky. What problems is ChurnZero solving and how is that benefiting you? We can predict churn, it helps us see the patterns of accounts that tend to cancel and we can prevent that from happening.