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ChurnZero - Customer Success Software

ChurnZero Reviews in July 2025: User Ratings, Pros & Cons

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4.6

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ChurnZero Reviews & Ratings

4.6

Excellent

Based on 699 ratings & 749 reviews

Rating Distribution

Excellent

(723)

Very Good

(23)

Good

(2)

Poor

(0)

Terible

(1)

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Showing 171-180 out of 749

SG

Sandra G

02/27/23

5 out of 5

"Great System for Customer Success and Implementation"

What do you like best about ChurnZero? Email automation, task tracking, information tracking and flexibility. There is a lot that makes my job easier and the system is relatively flexible for use cases and needs. Easy to learn how to use. What do you dislike about ChurnZero? There are some adjustments that can be made to the system to make processes even more flexible, and easier to manage. Churn Zero is actively working on this, and I see improvements to the system often (for example: I ...

Read more

AU

Anonymous User

02/27/23

5 out of 5

"BEST CSM platform - like OMG!"

What do you like best about ChurnZero? I can manage all my accounts in one place, it integrates seamlessly with SalesForce and ultimately has become my source of truth. One of my favorite features is using the "plays" feature to automate things we would have had to perform manually and the ability to track the health of all my customers to that I can act swiftly when needed. The system is extremely intuitive. I start my day off in Churnzero. What do you dislike about ChurnZero? We've only ...

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SA

Stanly A

02/27/23

5 out of 5

"Experience has been good so far."

What do you like best about ChurnZero? Churn Zero has a lot of features. The most helpful is the ability to create segments and filters. As an account manager, I can sort my account better and communicate with my customers effectively. What do you dislike about ChurnZero? Some features in Churn Zero are not readily available for my usage, and I have to reach out to my higher-ups to grant me access. If some of the trivial fields were readily accessible, it would be better. What problems is ...

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SG

Sandra G

02/27/23

5 out of 5

"Great System for Customer Success and Implementation"

What do you like best about ChurnZero? Email automation, task tracking, information tracking and flexibility. There is a lot that makes my job easier and the system is relatively flexible for use cases and needs. Easy to learn how to use. What do you dislike about ChurnZero? There are some adjustments that can be made to the system to make processes even more flexible, and easier to manage. Churn Zero is actively working on this, and I see improvements to the system often (for example: I ...

Read more

AU

Anonymous User

02/27/23

5 out of 5

"BEST CSM platform - like OMG!"

What do you like best about ChurnZero? I can manage all my accounts in one place, it integrates seamlessly with SalesForce and ultimately has become my source of truth. One of my favorite features is using the "plays" feature to automate things we would have had to perform manually and the ability to track the health of all my customers to that I can act swiftly when needed. The system is extremely intuitive. I start my day off in Churnzero. What do you dislike about ChurnZero? We've only ...

Read more

EJ

Edgar J

02/23/23

5 out of 5

"Easy way to monitor opportunities to support my partners"

What do you like best about ChurnZero? The easy way to create dashboards to monitor usage. What do you dislike about ChurnZero? Sometimes it is al information can be used or synced between different accounts. What problems is ChurnZero solving and how is that benefiting you? I can track partners' usage and progress to target actions nd create a plan to follow.

EJ

Edgar J

02/23/23

5 out of 5

"Easy way to monitor opportunities to support my partners"

What do you like best about ChurnZero? The easy way to create dashboards to monitor usage. What do you dislike about ChurnZero? Sometimes it is al information can be used or synced between different accounts. What problems is ChurnZero solving and how is that benefiting you? I can track partners' usage and progress to target actions nd create a plan to follow.

EJ

Edgar J

02/23/23

5 out of 5

"Easy way to monitor opportunities to support my partners"

What do you like best about ChurnZero? The easy way to create dashboards to monitor usage. What do you dislike about ChurnZero? Sometimes it is al information can be used or synced between different accounts. What problems is ChurnZero solving and how is that benefiting you? I can track partners' usage and progress to target actions nd create a plan to follow.

LW

Lauren W

02/22/23

5 out of 5

"Unique Business - Unique Solution"

What do you like best about ChurnZero? There are no current CSM solutions for the transportation business, but CZ was able to take their product and have it adapt to our unique needs. What do you dislike about ChurnZero? We can't fully manipulate its layout to our unique business but its adaptable enough. If we were in a different industry, it would be perfect. What problems is ChurnZero solving and how is that benefiting you? We needed a solution to quickly create health scores and alerts ...

Read more

LW

Lauren W

02/22/23

5 out of 5

"Unique Business - Unique Solution"

What do you like best about ChurnZero? There are no current CSM solutions for the transportation business, but CZ was able to take their product and have it adapt to our unique needs. What do you dislike about ChurnZero? We can't fully manipulate its layout to our unique business but its adaptable enough. If we were in a different industry, it would be perfect. What problems is ChurnZero solving and how is that benefiting you? We needed a solution to quickly create health scores and alerts ...

Read more

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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