ChurnZero Reviews in July 2025: User Ratings, Pros & Cons

"Makes my job as a CSM so much easier!"

What do you like best about ChurnZero? Automates so many aspects of my job, including sending emails, checking usage, and prioritizing which clients I need to focus my attention to on any given day. What do you dislike about ChurnZero? I wish that there was a way to automatically exit a contact from a play if they book a meeting with me (right now it can automatically exit AFTER the meeting happens only). What problems is ChurnZero solving and how is that benefiting you? Keeping track of my ...

"From ChurnZero to Totango back to ChurnZero"

What do you like best about ChurnZero? The company drinks their own champagne. The tool is constantly evolving and improving because they not only listen to their customers but also use the tool themselves. What do you dislike about ChurnZero? Nothing. I love the way that they anticipate our needs and provide a platform that's easy to use. We've had a great experience so far! What problems is ChurnZero solving and how is that benefiting you? We have full visibility into the ways that our ...

"User friendly site"

What do you like best about ChurnZero? What i like best about Churnzero is all of the reporting and account data you can pull in once place, it makes it easy to use everything in once place. Super user friendly! What do you dislike about ChurnZero? What I dislike about churnzero is all of the tabs, would be nice for a simpilar categories. What problems is ChurnZero solving and how is that benefiting you? Problems churnzero solves for me is being able to do many things all in one application ...

"ChurnZero User Experience"

What do you like best about ChurnZero? I love the insights ChurnZero provides into my book of business, and allows me to identify gaps I may have missed. What do you dislike about ChurnZero? The UI has been a bit confusing at times but with practice easily navigable. What problems is ChurnZero solving and how is that benefiting you? ChurnZero is helping me to manage my book and ensure the health of all of my customers. This allows me to be the best consultant I can with them!

"Great Platform for CX Teams"

What do you like best about ChurnZero? I like the health scores, the integration with SFDC, and the ability to create tasks, alerts, and playbooks. What do you dislike about ChurnZero? It was difficult to adopt; it took my team about two years to start using the platform. The biggest hurdle was getting the internal resources to make the integrations a reality. Once this step was completed, the team was able to start using the platform. What problems is ChurnZero solving and how is that ...

"A great solution that provides a better way to manage accounts and their health"

What do you like best about ChurnZero? ChurnZero helps organize accounts in various ways and gives a deeper insight into accounts' health. It is easy to navigate and build out new segments and reports. What do you dislike about ChurnZero? The command center could use some improvements; for example, it would be great to be able to click into Today's summary and see the tasks completed or messages sent. What problems is ChurnZero solving and how is that benefiting you? Managing customer ...

"Makes Proactivity a Reality"

What do you like best about ChurnZero? I love the segments! It really helps me drill down and prioritize my accounts What do you dislike about ChurnZero? Some of the flows are not user friendly. It could be a bit smoother What problems is ChurnZero solving and how is that benefiting you? Understanding which clients are high value as well as high in churn risk. I'm able to be proactive in a real way

"ChurnZero is a one-stop-shop for keeping customers happy!"

What do you like best about ChurnZero? I love using ChurnZero! I can create plays, manage NPS scores, and contact customers/users through in-app messages, emails, and walkthroughs. It's a great one-stop-shop to make sure all of our customers are happy and informed. Their customer support is phenomenal! What do you dislike about ChurnZero? My only complaint is that there is a pretty steep learning curve. I've been using ChurnZero for a little over a year now. It was intimidating in the ...

"A great solution that enables us to better manage the overall health of the accounts we manage"

What do you like best about ChurnZero? It provides greater visibility around customer engagement metrics and usage, allowing our team to assess the overall account experience and make informed decisions. The beauty of it is that it can ingest data from multiple sources and represent that data as actionable insights in a customizable way that fits our needs. What do you dislike about ChurnZero? One thing I'd like to see offered in the platform is the option to automatically suggest and build ...

"Makes my Job as a CSM much easier"

What do you like best about ChurnZero? I recently started using the Churn Zero website and I'm so glad I did! The design of the site is sleek, modern, and easy to navigate. I'm able to quickly find the information I need and complete my tasks without any confusion. The site also has a lot of helpful features. The AI lab feature saves me time and energy. Overall, the site looks great and makes my job much easier. Highly recommend! What do you dislike about ChurnZero? At first, I was unsure ...