ChurnZero Reviews in July 2025: User Ratings, Pros & Cons

"Great for tracking!"

What do you like best about ChurnZero? I love that ChurnZero allows me to track usage, view contacts, emails, notes, etc. Basically, everything I need is in one place and I'm able to get a snapshot of each account. What do you dislike about ChurnZero? Sometimes it is hard to filter through the noise to be able to see what I am looking for. Having activities, emails, plays, and appointments in one tab is tough to track. What problems is ChurnZero solving and how is that benefiting you? It's ...

"Best platform for creating a stronger, more effective and efficient CS team"

What do you like best about ChurnZero? ChurnZero has an incredible platform that I have brought on and used across multiple CS teams! It allows managers to see across all clients, understand client health better, and allow for more standardization across serving clients and forecasting revenue. I can not speak more highly for the way that CZ plugs in easily to different team processes. What do you dislike about ChurnZero? There is nothing I dislike about CZ. When our team has had questions, ...

"Immediate value"

What do you like best about ChurnZero? ChurnZero is easy to use and implementation was quick! The flexibility I have to view the entire customer journey and health with data from multiple systems is awesome. ChurnZero is helping us to mature our customer success processes from "heroic achievements" to "proactive customer-focused". What do you dislike about ChurnZero? I find combining objects to be a bit cumbersome. What problems is ChurnZero solving and how is that benefiting you? We can ...

"Easy to navigate through, user friendly."

What do you like best about ChurnZero? Churnzero has helped me complete my daily tasks more efficiently and easily. I also like seeing everything that has happened with the customer I need to work with. What do you dislike about ChurnZero? I have not noticed any issues with ChurnZero. So far, it has worked great for me and the rest of my team. What problems is ChurnZero solving and how is that benefiting you? I utilize ChurnZero to see customer satisfaction and if there is an excellent ...

"Awesome tool, invaluable on a daily basis"

What do you like best about ChurnZero? easy to use with limitless functionality What do you dislike about ChurnZero? There are no downsides to using ChurnZero What problems is ChurnZero solving and how is that benefiting you? The SFDC integration and the ability to segment and create plays to automate my world. Invaluable.

"The Best and Most Responsive Company I've Ever Worked With"

What do you like best about ChurnZero? The people are very knowledgeable and professional. They are easy to get in touch with and always willing to help. What do you dislike about ChurnZero? The software has a steep learning curve but that is only because it is very comprehensive. What problems is ChurnZero solving and how is that benefiting you? ChurnZero is helping us organize all of our customers and will make it so easy to automate much of our communication. It is helping us keep track ...

"Great tool for CSMs"

What do you like best about ChurnZero? I love the ease of the tool, very easy to navigate and very easy to learn how to use. What do you dislike about ChurnZero? I honestly cannot think of anything bad. Their team is very open to feedback for product updates which is great. What problems is ChurnZero solving and how is that benefiting you? It helps me to stay on top of all of my accounts. The journeys and playbooks are super helpful and easy to manage.

"Saves time as a schedule-packed CSM"

What do you like best about ChurnZero? Churn Zero can be a bit much to grasp at first, but with practice, it's incredibly logically-based and user-friendly, and allows room for business customization. It gave clear structure to my daily tasks and has made management so much easier. My entire CSM team relies heavily on Churn Zero for easy access to information, records, contact history, automated information, and much, much more. What do you dislike about ChurnZero? Churn Zero often adds ...

"Great tool for analyzing and tracking your customers performance in your system!"

What do you like best about ChurnZero? Clarity & depth of information are provided on-screen. We use CZ in the customer team to plan our activities with our customers, understand how they use our systems functionality and forecast based on that. What do you dislike about ChurnZero? I want the UI to be a bit more up-to-date regarding design, but in my view, it's a small thing! Also, I believe the implementation setup takes some time to get it right; we had a few iterations during the ...

"Extremely efficient platform."

What do you like best about ChurnZero? It makes my daily account management more streamline. What do you dislike about ChurnZero? N/A - Nothing at this point. The Platform works well for my role. What problems is ChurnZero solving and how is that benefiting you? Helps keep track of the onboarding process and reviewing Churn Score.