Churn360 Reviews in June 2025: User Ratings, Pros & Cons

"Churn360 is great software for customer success teams"

What do you like best about Churn360? Churn360 is very easy to set up and use. You can manage all your settings and gain deeper insights into the health of your customers. Probably one of the most powerful features of its software is the plays and automations which you can use to prompt yourself of when to help customers. Customer health scores give you insight into when customers might be about to churn so you can take corrective action. What do you dislike about Churn360? There's not much ...

"A game changer Customer Success Platform for SaaS Business"

What do you like best about Churn360? Churn360 collectively presents the details such as product usage, subscription details, support conversations, customer feedback, history of engagements and tasks at a single place. Assignment of plays and the ability to add pulse are the top-notch features. On the whole, this product helps a CSM in effective onboarding, customer engagement based on the customer's product usage and early prediction of churn. This product created a transformation in our ...

"A complete tool for a customer success team"

What do you like best about Churn360? A complete solution for customer success. It provides ready data on product adoption and usage, which helps segment and initiate plays for retention activities and expansion. What do you dislike about Churn360? There is nothing so far; I mean, whenever there is downtime or something we would like to have added or removed, or a few changes in the dashboard and widgets, they have accommodated and provided us with what is required What problems is Churn360 ...

"Great Customer Success platform for SAAS Business"

What do you like best about Churn360? One of the highlights of this year is the implementation of Churn360. Internally, we used to keep track of product usage and activity, but it was a lot more manual process. Our teams are able to take appropriate action with reports, dashboards, and critical metrics that are simple to comprehend and understand. We were able to adopt Churn360 in a quick span of time, and now we have all the data and analysis ready for our Quarterly Business reviews for ...

"Churn360 changed the way we were operating."

What do you like best about Churn360? I like to set up Plays and also the ability to have my own workspace. What do you dislike about Churn360? For now, none that I dislike about Churn360. What problems is Churn360 solving and how is that benefiting you? Churn360 is allowing me to capture the most relevant Customer Success information and give the quick actionable insights.

"Top not cs and support great product"

What do you like best about Churn360? Churn360 platform makes our likes easier here. We are fully dependent on to numerous customer journey plays and NPS surveys, segmentation and so much more that is critical to our own success as a CS team What do you dislike about Churn360? Since the product is new, there are some UI/UX gaps that I have raised. Its rather small but small things tend to build up and can cause frustrations. What problems is Churn360 solving and how is that benefiting ...

"Churn360 address all the coustomer needs and gaps."

What do you like best about Churn360? Churn360 complete my dream it give all the information at one platform. It such an amazing tool. What do you dislike about Churn360? Not able to think any cons about this product. What problems is Churn360 solving and how is that benefiting you? All the information at a single dashboard. Which is not available on other platforms.

"Unique Selling Feature of Churn360"

What do you like best about Churn360? The best part is the services that they have provided so far. I would definitely recommend the product because I seriously feel like it is the unique selling point of the company. What do you dislike about Churn360? So far I don't see any drawback in the product. So it's quite a hard call to mention anything which I dislike. According to me there is no flaw in the mentioned product. What problems is Churn360 solving and how is that benefiting ...

"Churn360 addressed the gap we had in our process."

What do you like best about Churn360? I just loved the workspace feature, it is very much easier to manage my week and day. Also, I really like health scores What do you dislike about Churn360? Took us some time in getting up and ready with integrations, but the team at churn360 definitely helped us. What problems is Churn360 solving and how is that benefiting you? I personally loved the data-driven approach, because I can focus only on clients that need my attention.

"Effective tool to manage Customer relationship"

What do you like best about Churn360? In Churn360, I loved the dashboard feature, where you can see everything including health scores. What do you dislike about Churn360? There is still scope for improvement as the product is still reaching to the Market fit stage. What problems is Churn360 solving and how is that benefiting you? We were trying to get all the customer data sorted. Churn360 helped us big time in that