Chrome River Expense Reviews in May 2025: User Ratings, Pros & Cons

CR Expense report review

What do you like best? Automation is the best part. I like not having to add up expense reports like I did at other companies. Approvals do not get lost as well. And the system exports all the data so we can pay the reports once a week. What do you dislike? Admin settings can be confusing and the helpdesk email is not very responsive sometimes. What problems are you solving with the product? What benefits have you realized? Processing almost 200 reports a month which would ...

Chrome River Review

What do you like best? Chrome river allows you to create a process flow for expense report approvals. It also saves time by allowing data feeds from HR (employee details), corporate credit cards and expenses from a travel system (Concur). The best thing is it enforces your travel policy without adminstrators having to manually intervene on most occasions. What do you dislike? The helpdesk can be a burden to deal with. Sometimes you just walk to pick up the and call a person rather ...

Fast and easy Expense submission

What do you like best? I think the ease of use, platinum GUI look is the best thing I like. It didn't take much for a normal user to learn how to submit expense reports. With Mercury GUI it looks alot more up to date. The gui is not as click friendly as platinun is. What do you dislike? The advanced reporting, it's too slow and clunky, Not user friendly. needs a overhaul. Mercury Gui takes more clicks to submit approvals and look up approvals. Recommendations to others ...

Understanding our companies spending trend

What do you like best? We recently transitioned from manual, paper expense process to Chrome River. It is unbelievable the amount of data that we have been able to tap into to see the spending trends for our plants and corporate travelers. This data is being used to update our T&E policy, to provide simple guardrails. And will help improve our travel program and provide our road warriors a better experience. Also, Chrome Rivers user group, Admirals, has been very helpful. The sharing ...

Great Expense Reporting

What do you like best? I most appreciate the reports that I am able to run to find, sort, and sift through data quickly. It is incredibly easy to learn, and it helps me get my work done fast. Easy uploading of receipts for our employees allow faster submissions and faster approvals. What do you dislike? Chrome River Platinum does not allow rule editing. Sometimes the help desk can be slower in responding, which can be difficult if a new rule needs to be in place fast. ...

Easy way to add expenses

What do you like best? My favorite features right now is CR Snap. Plus integrations with vendors like Uber, Lyft and SpotHero simplify getting expenses in the system. What do you dislike? Sometimes the OCR will cut or duplicate the image. Recommendations to others considering the product: Go for it! What problems are you solving with the product? What benefits have you realized? Just an all around easier way of doing business. Our team members don't have to set time ...

Great user experience

What do you like best? Chrome River expense makes it easy to quickly manager our employee expense program. No more paper expense reports. No more paper receipts. Nothing gets lost, nothing gets delayed. What do you dislike? When there is an issue, occasionally the tech support response time can be slow. For 95% of issues, however, it is a quick turnaround. Recommendations to others considering the product: Ensure that your mapping is perfect before even considering going ...

ChromeRiver - Expenses Simplified

What do you like best? Ease of creating expense reports and managing the receipt functionality. Also the CONUS updates for Government rates is so easy to manage compared to some of the other Expense Applications. The layout and configuration is so easy to manage. What do you dislike? Initially ChromeRiver did not have all the bells and whistles of a true cloud system like the rules in expenses had to be setup by ChromeRiver and there were many things as a client we were able to do. ...

Chrome River - A Good Choice

What do you like best? This system has automated most of the manual work. Corporate card transactions load into Chrome River automatically and also selects the expense type automatically based on the merchant category code. It has very useful features like image reading, Hotel Folio, CR SNAP etc. What do you dislike? In this robust time, more feature and technology can be introduced. Recommendations to others considering the product: Implement Hotel Folio feature, receipt ...

Chrome River Expense Review

What do you like best? I enjoy the customer service from the client success managers What do you dislike? the ticket time from the help desk we are currently having issues with Recommendations to others considering the product: Be sure to have all the information together to have a successful implementation What problems are you solving with the product? What benefits have you realized? We are solving quicker travel reimbursements