Chrome River Expense Reviews in May 2025: User Ratings, Pros & Cons

Quick expenses manager. Mobile webapp is slow

What do you like best? ChromeRiver is a much faster expenses management tool than what we used to use (SAP based). All expenses on the company card are automatically populated and integration with uber/lyft allows for quick auto upload of receipts What do you dislike? The mobile webapp seems particularly slow when uploading pictures of receipts. This is surprising since the major function of a mobile app in my mind is quick uploads instead of importing to a computer. What ...

Chrome River is a Great Reconciliation Tool!

What do you like best? What I loved the most about Chrome River is the new Chrome River Snap Application. It is very user-friendly and receipts get uploaded in less than 5secs, so it's also not time-consuming to use, which is a big plus! What do you dislike? What we dislike is when our uploaded receipts get moved to the "Offline" bucket. It tends to create confusion amongst our end-users because they fail to recognize that deleting the offline transaction also deletes their ...

AP Automation Perfected

What do you like best? Automated Workflow – The manual approval process for invoices and expenses in place before Chrome River was unreliable. Weeks would go by before an invoice was approved and sent to AP for processing. Now we are able to get an invoice to the business owner much more quickly and we can track where the invoice is in the workflow. This was a huge improvement for expense reports. T&E’s are processed much faster and employees are being reimbursed in a more timely ...

Don't stop short for your business.

What do you like best? The most helpful things about Chrome river expenses is we as a company are not over paying vendors or employee reimbursements. At the end of the month our financials are nice and clean. What do you dislike? Quite frankly I have not experienced a down side. As long as you follow the directions you don't have an issue. Recommendations to others considering the product: I believe if your not using chrome river expense section your robbing your own business ...

Paperless efficiency

What do you like best? I love that Chrome River takes the paper shuffle of our expense reimbursement process out of the equation. It's completely electronic from start to finish. Approvals flow through e-mail and are super-easy (just click the green "Accept" button!) for our attorneys and staff. This has ultimately shortened the time from expense report entry to reimbursement, resulting in happier employees. Also, automated routing ensures that all appropriate approvals for the ...

A lifesaver!

What do you like best? Completely streamlines expense reports! Is very user friendly with large rules to click (flights, lodging, etc) to assist in entering costs. Receipts can be uploaded. Best feature is that the user can track each step from submission to final approval. No more list paperwork! What do you dislike? It's a little difficult to understand how to split business costs from personal on a trip (for example, extending a business trip for personal time). What problems ...

Fast and easy Expense submission

What do you like best? I think the ease of use, GUI look is the best thing I like. It didn't take much for a normal user to learn how to submit expense reports. What do you dislike? The advanced reporting, it's too slow and clunky, Not user friendly. needs a overhaul. Recommendations to others considering the product: Ensure approval structure is easy and not complicated. Don't go crazy with routing rules. What problems are you solving with the product? What benefits have ...

User friendly and customer focused

What do you like best? The interface and system is very user friendly making the system very easy for users to adapt to and work in. Also, the Help Desk is very quick in responding to and resolving issues. What do you dislike? Hard to connect with 3rd party purchase orders system. Credit card dates don't always match up with the data from credit card companies. What problems are you solving with the product? What benefits have you realized? Internal credit card expense ...

Chrome River has been a great experience for me as a user and Admin for our Company

What do you like best? I love that our AMEX feeds go through seamlessly to the expense portal. I love that we can email a copy of a receipt to eReceipts folder and it saves them for when we are ready to create the expense report, no more having to save a handful of receipts, scan them to pdf and attach. I like that itemizing a receipt for meals with a group is so easy. What do you dislike? The main item that causes our users to make incorrect expense reports is that it CR does not ...

Not very intuitive or user friendly.

What do you like best? How it automatically links most receipts to purchases. What do you dislike? The fact that it makes my job so much harder. Recommendations to others considering the product: If you have to deal with multiple student organizations using your purchasing card get ready for a headache. What problems are you solving with the product? What benefits have you realized? Not having to submit paper receipts is nice l, but the cons outweigh the benefits. ...