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Chorus - Conversation Intelligence Software

Chorus Reviews in July 2025: User Ratings, Pros & Cons

Transforming conversations into valuable insights.

4.5

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Chorus Reviews & Ratings

4.5

Very Good

Based on 27950 ratings & 380 reviews

Rating Distribution

Excellent

(268)

Very Good

(98)

Good

(14)

Poor

(0)

Terible

(0)

Expert's Review

Chorus is a standout conversation intelligence platform that equips sales teams with the tools to deeply analyze customer interactions and improve performance. Its robust features—like real-time signal detection, integrated dialers, and custom learning program capabilities—make it an invaluable asset for sales-driven organizations. What sets Chorus apart is its ...Read more

Chorus pros and cons

  • Chorus captures and analyzes customer interactions in real-time, providing rich insights that help sales teams understand buyer behavior and improve communication strategies.

  • The platform’s ability to identify business and sales signals ensures that key topics and themes are highlighted automatically, saving time and improving focus on actionable insights.

  • With video conferencing, sales engagement tools, and a dialer built-in, Chorus functions as a unified solution for modern sales teams.

  • Sales managers can provide immediate feedback and training based on live conversations, enhancing team performance and accelerating learning.

  • Although it supports voice and video, the absence of native chat functionality may hinder teams who prefer multichannel communication within one platform.

  • For teams new to conversation intelligence, setting up and fully leveraging all features of Chorus might require significant onboarding and training.

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Showing 61-70 out of 380

SC

Stephen C

11/18/20

4.5 out of 5

"Great resource for sales training and onboarding"

What do you like best? It's a very robust library of content. You can literally categorize and store any and all recordings of call and meetings that you have.

JD

James D

11/18/20

4 out of 5

"Great product especially for new folks like me"

What do you like best? Being able to learn from teammates past success and the ease to go through long conversations quickly with the transcribed section.

RS

Robyn S

11/18/20

3.5 out of 5

"Pretty user friendly and easy to use."

What do you like best? All of the different filter options to find different calls. It makes it easy to look for specific things and people when tried to find a call to listen to. I also like that you can comment and tag other people in calls.

DN

Dom N

11/17/20

5 out of 5

"Easy Easy Easy"

What do you like best? I love that I can get access to anyones calls, anytime. Easy to use interface!

RR

Randy R

11/17/20

5 out of 5

"It just gives me great confidence knowing that I can revisit a call whenever."

What do you like best? I love the ability to have coaching opportunities after calls What do you dislike?

CG

Chris G

11/17/20

5 out of 5

"Powerful, Simple and Effective - Love it!"

What do you like best? The GUI is very intuitive and easy to use. Most of the data points are listed right on the screen and everything else is a click or two away.

JL

Jason L

11/17/20

5 out of 5

"Automatically gather performance statistics on your meetings with Prospects"

What do you like best? The tool allows for immediately capture and performance statistics on meeting. The licensing model allows for great collaboration across teams. Easy lift to implement and get running

SL

Sophia L

11/17/20

5 out of 5

"A good tool to learn from"

What do you like best? The best feature is the "next steps" tool. This allows chorais users to pinpoint where next steps are made and the conversation around these steps.

SS

Shane S

11/17/20

5 out of 5

"Great experience, allows me to listen to my calls and others. Easy to use"

What do you like best? Easily navigated to find things that you need and want to listen to.

MW

Matthew W

11/17/20

5 out of 5

"The ultimate call review technology1"

What do you like best? I like that you have the ability to filter the call types you are looking to review, the length of the call, and it even includes the amount of talk time each side of the conversation had so you can improve your ratio. I like the idea that I can share and tag others in my calls to allow them to review. I can also listen in on other people's calls and hear how they are responding to pushback and the different methods they use when on calls with their merchants.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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