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Chorus - Conversation Intelligence Software

Chorus Reviews in May 2025: User Ratings, Pros & Cons

Transforming conversations into valuable insights.

4.5

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Chorus Reviews & Ratings

4.5

Very Good

Based on 27950 ratings & 380 reviews

Rating Distribution

Excellent

(268)

Very Good

(98)

Good

(14)

Poor

(0)

Terible

(0)

Expert's Review

Chorus is a standout conversation intelligence platform that equips sales teams with the tools to deeply analyze customer interactions and improve performance. Its robust features—like real-time signal detection, integrated dialers, and custom learning program capabilities—make it an invaluable asset for sales-driven organizations. What sets Chorus apart is its ...Read more

Chorus pros and cons

  • Chorus captures and analyzes customer interactions in real-time, providing rich insights that help sales teams understand buyer behavior and improve communication strategies.

  • The platform’s ability to identify business and sales signals ensures that key topics and themes are highlighted automatically, saving time and improving focus on actionable insights.

  • With video conferencing, sales engagement tools, and a dialer built-in, Chorus functions as a unified solution for modern sales teams.

  • Sales managers can provide immediate feedback and training based on live conversations, enhancing team performance and accelerating learning.

  • Although it supports voice and video, the absence of native chat functionality may hinder teams who prefer multichannel communication within one platform.

  • For teams new to conversation intelligence, setting up and fully leveraging all features of Chorus might require significant onboarding and training.

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Showing 51-60 out of 380

MR

Mike R

11/19/20

4.5 out of 5

"Haven't had any bad experiences"

What do you like best? How quick and easy everything is as well as how you can do so much with a recording, like go into specific calls & grade them, take snippets, etc.

LW

Lauren W

11/19/20

2.5 out of 5

"Chorus.ai review"

What do you like best? I like the transcription service provided by Chorus and the ability to share calls with my team and my manager so easily.

LW

Lauren W

11/19/20

2.5 out of 5

"Chorus.ai review"

What do you like best? I like the transcription service provided by Chorus and the ability to share calls with my team and my manager so easily.

RB

Rachel B

11/18/20

5 out of 5

"Chorus Review"

What do you like best? How many different categories it offers. What do you dislike?

SH

Sophy H

11/18/20

5 out of 5

"Would recommend for sales training!"

What do you like best? Love the ability to listen back and learn from previous calls made by myself and my colleagues. I really like the annotation feature and the conversation metrics.

AW

Aubrey W

11/18/20

5 out of 5

"great for sales"

What do you like best? I like how you can filter out the calls that you are listening to so that you can easily find information that you are looking for

TF

Trais F

11/18/20

5 out of 5

"Great product, easy to use, so valuable for self-reflection and improvement"

What do you like best? I love that i can go back and listen to calls. Chorus makes this so incredible easy to be able to go and collaborate with your peers to leave comments and feedback and improve as an org. With call dispositions on Chorus I can filter by Appointment Set and listen to all of the reps in my org to see exactly what they are saying and what I can do to improve my pitch. The other piece I really love about Chorus is the Playlist feature, being able to go through a playlist ...

Read more

JB

Jordan B

11/18/20

4.5 out of 5

"Great voice recognition"

What do you like best? Ease of use is great and the ability to have both recorders and listener account types really streamlines the user experience.

WH

Will H

11/18/20

4.5 out of 5

"Great tool for sales reps"

What do you like best? The ability to listen, view call transcripts, and search by keywords is incredibly helpful. It helps me improve my process, identify areas for improvement, and gives me a way to verify what was said and agreed to on a call if things ever come into question. You can also create call playlists for team reviews.

TG

Tanner G

11/18/20

4.5 out of 5

"Chorus is great!"

What do you like best? Do you hate listening to yourself on a recording? Well I sure do, but Chorus makes this unnerving experience rather pleasant and easy! It is a great software for training and helping me to remember what I said on a phone call (especially when I forget to take notes). Super easy to navigate and use.