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Chorus - Conversation Intelligence Software

Chorus Reviews in May 2025: User Ratings, Pros & Cons

Transforming conversations into valuable insights.

4.5

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Chorus Reviews & Ratings

4.5

Very Good

Based on 27950 ratings & 380 reviews

Rating Distribution

Excellent

(268)

Very Good

(98)

Good

(14)

Poor

(0)

Terible

(0)

Expert's Review

Chorus is a standout conversation intelligence platform that equips sales teams with the tools to deeply analyze customer interactions and improve performance. Its robust features—like real-time signal detection, integrated dialers, and custom learning program capabilities—make it an invaluable asset for sales-driven organizations. What sets Chorus apart is its ...Read more

Chorus pros and cons

  • Chorus captures and analyzes customer interactions in real-time, providing rich insights that help sales teams understand buyer behavior and improve communication strategies.

  • The platform’s ability to identify business and sales signals ensures that key topics and themes are highlighted automatically, saving time and improving focus on actionable insights.

  • With video conferencing, sales engagement tools, and a dialer built-in, Chorus functions as a unified solution for modern sales teams.

  • Sales managers can provide immediate feedback and training based on live conversations, enhancing team performance and accelerating learning.

  • Although it supports voice and video, the absence of native chat functionality may hinder teams who prefer multichannel communication within one platform.

  • For teams new to conversation intelligence, setting up and fully leveraging all features of Chorus might require significant onboarding and training.

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Showing 331-340 out of 380

UI

User in E-Learning

05/28/20

5 out of 5

"Great tool for note taking, coaching and especially product feedback."

What do you like best? I like how easy it is to review almost immediately after a call and send snippets to the appropriate groups.

UI

User in Information Technology and Services

05/28/20

5 out of 5

"I have had my best practice for sales calls!"

What do you like best? I like to go back and listen to my teammates calls to learn best practices to what works on calls and what doesn’t. I also like to critique myself.

JS

Jordan S

05/28/20

5 out of 5

"Let Chorus do what it does best take the notes you dont want to write."

What do you like best? The time savings Chorus provides is priceless. Having the ability to see my call to actions automated saves so much of my time and helps keep me organized.

GR

Garrett R

05/28/20

5 out of 5

"Never miss a follow-up"

What do you like best? Chorus is an instrumental tool when working cross-functionally. It makes it easy to bring new people up to speed, share insights and learnings from calls, and identify follow-ups. Using Chorus has allowed me to be more engaged on calls with customers and potential customers so that I can best answer their questions. Chorus also allows me to help train other sales reps by being able to review their calls on my own time.

JF

Joe F

05/28/20

5 out of 5

"As a sales professional this technology has made my life much easier."

What do you like best? The ability to listen to our clients during a call vs rushing to take notes, and also the ability to go back and listen to a call (this isextremely helpful for training and also to listen to my own pitch as I am able to judge where i need to improve. Listening to past calls is also helpful when I am heading into a meeting with a client and it's been a while since we last spoke.

MW

Marcus W

05/28/20

5 out of 5

"Chorus.ai is exactly what I didn't know I needed, and now I can imagine coaching without it."

What do you like best? A product that works without you having to think about it. It sends you your recording with coaching tips without you having to remember to do anything with it.

KL

Katie L

05/28/20

5 out of 5

"One of my Top 5 Products I use regularly"

What do you like best? I love how seamless Chorus is. I don't even have to think about adding it to my calls, it's already there recording. I don't have to worry about making notes during a call, because I know I can reference the call later. Chorus enables me to review client calls in detail so that I can send thoughtful and elaborate follow-ups. Also, since my team uses it for all their calls, I can use it to get a pulse check on what my colleagues are talking to clients about.

UI

User in Computer Software

05/28/20

5 out of 5

"Great tool for learning"

What do you like best? It's easier to search through all the recordings and share them with anyone. I like the participant transcript analysis through which user engagement can be observed.

AB

Austin B

05/28/20

5 out of 5

"Great software!"

What do you like best? Being able to pull out insights from a call the same day. What do you dislike?

UI

User in Information Technology and Services

05/28/20

5 out of 5

"Training Tool"

What do you like best? I like being able to listen to colleagues calls as a training tool for onboarding.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].