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Chorus - Conversation Intelligence Software

Chorus Reviews in May 2025: User Ratings, Pros & Cons

Transforming conversations into valuable insights.

4.5

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Chorus Reviews & Ratings

4.5

Very Good

Based on 27950 ratings & 380 reviews

Rating Distribution

Excellent

(268)

Very Good

(98)

Good

(14)

Poor

(0)

Terible

(0)

Expert's Review

Chorus is a standout conversation intelligence platform that equips sales teams with the tools to deeply analyze customer interactions and improve performance. Its robust features—like real-time signal detection, integrated dialers, and custom learning program capabilities—make it an invaluable asset for sales-driven organizations. What sets Chorus apart is its ...Read more

Chorus pros and cons

  • Chorus captures and analyzes customer interactions in real-time, providing rich insights that help sales teams understand buyer behavior and improve communication strategies.

  • The platform’s ability to identify business and sales signals ensures that key topics and themes are highlighted automatically, saving time and improving focus on actionable insights.

  • With video conferencing, sales engagement tools, and a dialer built-in, Chorus functions as a unified solution for modern sales teams.

  • Sales managers can provide immediate feedback and training based on live conversations, enhancing team performance and accelerating learning.

  • Although it supports voice and video, the absence of native chat functionality may hinder teams who prefer multichannel communication within one platform.

  • For teams new to conversation intelligence, setting up and fully leveraging all features of Chorus might require significant onboarding and training.

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Showing 321-330 out of 380

BY

Barry Y

05/29/20

4 out of 5

"Great tool for call coaching"

What do you like best? It's valuable to be able to add comments and tag times in calls for my reps to go review. I also like being able to share snippets of good and bad calls for others outside of my team to consider. There are a lot of nifty analytics on calls as well - from talk time to monologs to highlighting specific things like engaging questions and prospect questions.

AT

Alyssa T

05/29/20

4 out of 5

"Chorus is great"

What do you like best? I like the review and analysis that chorus provides. What do you dislike?

UI

User in Information Technology and Services

05/29/20

4 out of 5

"Handy tool that lets you automate recordings and easily share "highlights""

What do you like best? - Automatically added to my company meetings as a participant

RL

Ryan L

05/29/20

4 out of 5

"Great software that has numerous benefits"

What do you like best? The most helpful feature of using Chorus is the ability to go back to confirm what was said in a meeting. Often times, people walk away with different recollections of what was said, but the recording helps replace the he-said she-said with what was actually said. Another use case I have is the ability to not scramble with taking my own notes, and being able to focus on the actual conversation. With the recordings, I can go back and extract different action items from ...

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UI

User in Computer Software

05/29/20

4 out of 5

"Chorus is a great way to quickly find and listen to calls and meetings for training and notes."

What do you like best? Being able to listen to your past calls and get feedback from colleagues to improve.

UI

User in Computer Software

05/29/20

3.5 out of 5

"Great tool for new reps and development, however the mobile app is a little buggy"

What do you like best? Chorus is great to be able to go back and listen to your recorded calls to find areas of improvement or take notes that you didn't write down during your conversation. It's a fantastic tool for onboarding as well as learning & development.

UI

User in Construction

05/29/20

3.5 out of 5

"Helps get better"

What do you like best? I love the AI aspect of Chorus. Being able to jump directly to key points of your call is very important to improve your sales motion.

AD

Amy D

05/28/20

5 out of 5

"Critical tool for GTM orgs."

What do you like best? Integrations, Ease of Use, Snippet tool. What do you dislike?

CW

Cody W

05/28/20

5 out of 5

"Everything you need in a meeting recording/insights software"

What do you like best? I like that my meetings are automatically recorded and that I can share those recordings in several formats; live link, and downloaded file. It makes it very for my clients to share the meeting recordings with their colleagues who may have missed a training. This, in turn, helps me avoid unnecessary re-do meetings.

JF

Joe F

05/28/20

5 out of 5

"As a sales professional this technology has made my life much easier."

What do you like best? The ability to listen to our clients during a call vs rushing to take notes, and also the ability to go back and listen to a call (this isextremely helpful for training and also to listen to my own pitch as I am able to judge where i need to improve. Listening to past calls is also helpful when I am heading into a meeting with a client and it's been a while since we last spoke.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].