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Chorus - Conversation Intelligence Software

Chorus Reviews in July 2025: User Ratings, Pros & Cons

Transforming conversations into valuable insights.

4.5

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Chorus Reviews & Ratings

4.5

Very Good

Based on 27950 ratings & 380 reviews

Rating Distribution

Excellent

(268)

Very Good

(98)

Good

(14)

Poor

(0)

Terible

(0)

Expert's Review

Chorus is a standout conversation intelligence platform that equips sales teams with the tools to deeply analyze customer interactions and improve performance. Its robust features—like real-time signal detection, integrated dialers, and custom learning program capabilities—make it an invaluable asset for sales-driven organizations. What sets Chorus apart is its ...Read more

Chorus pros and cons

  • Chorus captures and analyzes customer interactions in real-time, providing rich insights that help sales teams understand buyer behavior and improve communication strategies.

  • The platform’s ability to identify business and sales signals ensures that key topics and themes are highlighted automatically, saving time and improving focus on actionable insights.

  • With video conferencing, sales engagement tools, and a dialer built-in, Chorus functions as a unified solution for modern sales teams.

  • Sales managers can provide immediate feedback and training based on live conversations, enhancing team performance and accelerating learning.

  • Although it supports voice and video, the absence of native chat functionality may hinder teams who prefer multichannel communication within one platform.

  • For teams new to conversation intelligence, setting up and fully leveraging all features of Chorus might require significant onboarding and training.

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Showing 291-300 out of 380

UI

User in Financial Services

06/02/20

4 out of 5

"Good for the basics of call recording"

What do you like best? Chorus is a good platform that allows you to record your meetings while also allowing you to go back and listen for a variety of purposes.

UI

User in Computer Software

06/02/20

4 out of 5

"Great for training especially for new joiners"

What do you like best? I use it mainly for improving my skills by listening to my peer's calls or going back to mine and see what I could improve. I also like to go back to specific calls and review what prospects have said to take more detailed notes.

DR

Danny R

06/02/20

4 out of 5

"Excellent!"

What do you like best? Records calls that happened in the past that I can review myself, share snippets with my prospects/customers, and use to give feedback to other reps

UI

User in Computer Software

06/02/20

4 out of 5

"Good tool overall. "

What do you like best? It’s all automated. Requires little to no management on my end. I like that it shows the ratio of who is speaking throughout the call.

LH

Logan H

06/02/20

4 out of 5

"Great way to review, learn and get feedback on prospective/customer calls"

What do you like best? Most helpful thing about Chorus is it catches small details that are sometimes impossible to catch on the fly. Even hearing someones tone change can give you an advantage when trying to uncover pains

AW

Atticus W

06/02/20

3.5 out of 5

"Used frequently for reviewing key moments in conversations"

What do you like best? The ability to capture highlights and share with others. We use this frequently for learning about customer needs, product/selling positioning, and new opportunities. Chorus makes it easier by capturing important moments in conversations, and adding them to categorical playlists that different teams have access to. This makes sharing important information easier.

SH

Shawn H

06/02/20

3.5 out of 5

"Chorus is good but could be better"

What do you like best? Love the ability to record important prospect conversations. What do you dislike?

UI

User in Computer Software

06/02/20

3 out of 5

"Great tool for sales"

What do you like best? Tool records conversations and gives analytics What do you dislike?

UI

User in Computer Software

06/02/20

3 out of 5

"Great tool for sales"

What do you like best? Tool records conversations and gives analytics What do you dislike?

UI

User in Information Technology and Services

06/01/20

5 out of 5

"Great product! Great call insights and ability to distill important moments."

What do you like best? The tool is great for ramping up and going back to listen to calls. How it calls out certain words or the ability to understand important language is powerful. I really like the immediate call recaps and reminder emails.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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