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Chorus - Conversation Intelligence Software

Chorus Reviews in July 2025: User Ratings, Pros & Cons

Transforming conversations into valuable insights.

4.5

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Chorus Reviews & Ratings

4.5

Very Good

Based on 27950 ratings & 380 reviews

Rating Distribution

Excellent

(268)

Very Good

(98)

Good

(14)

Poor

(0)

Terible

(0)

Expert's Review

Chorus is a standout conversation intelligence platform that equips sales teams with the tools to deeply analyze customer interactions and improve performance. Its robust features—like real-time signal detection, integrated dialers, and custom learning program capabilities—make it an invaluable asset for sales-driven organizations. What sets Chorus apart is its ...Read more

Chorus pros and cons

  • Chorus captures and analyzes customer interactions in real-time, providing rich insights that help sales teams understand buyer behavior and improve communication strategies.

  • The platform’s ability to identify business and sales signals ensures that key topics and themes are highlighted automatically, saving time and improving focus on actionable insights.

  • With video conferencing, sales engagement tools, and a dialer built-in, Chorus functions as a unified solution for modern sales teams.

  • Sales managers can provide immediate feedback and training based on live conversations, enhancing team performance and accelerating learning.

  • Although it supports voice and video, the absence of native chat functionality may hinder teams who prefer multichannel communication within one platform.

  • For teams new to conversation intelligence, setting up and fully leveraging all features of Chorus might require significant onboarding and training.

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Showing 211-220 out of 380

UI

User in Internet

06/02/20

5 out of 5

"Essential for sales teams"

What do you like best? Chorus.ai allows me to review my own calls, understand best practices from teammates, and share call insights across my organization.

UI

User in Computer Software

06/02/20

5 out of 5

"Excellent autonomous notetaker"

What do you like best? I love having the ability to focus on listening to customers instead of getting lost trying to take copious notes. It gives me more time for conversation and problem-solving.

UI

User in Security and Investigations

06/02/20

5 out of 5

"Listen and learn"

What do you like best? The recording or idea of having to see what you What do you dislike?

UI

User in Financial Services

06/02/20

5 out of 5

"Save time and increase efficiency"

What do you like best? Having access to listen to meetings (or read transcriptions) has been saved us time, increased efficiency and improved learning.

SL

Stephen L

06/02/20

5 out of 5

"Enables transparency and continuous improvement"

What do you like best? Chorus.ai seamlessly integrates with your calendar to capture customer interactions and surface key insights from each call. You can share call recordings with colleagues and customers to share knowledge, get feedback and eliminate repeat work. It’s like have a personal coach and assistant on every call.

UI

User in Computer Software

06/02/20

5 out of 5

"CHORUS REVIEW"

What do you like best? recording of important meetings that I can refer to. What do you dislike?

UI

User in Market Research

06/02/20

5 out of 5

"Chorus gives you insights"

What do you like best? Ability to listen in on calls when you are overbooked. Allows me to have new reps listen to experienced reps so they can gain more exposure.

UI

User in Computer Software

06/02/20

5 out of 5

"Great tool!"

What do you like best? I like how well it's integrated with Zoom, so it's automatically recording and transcribing all of my calls. I like how it's easy to search for past calls by email or company name and search for key words. I also like how you can read the transcript or skip to a certain part of the call.

JB

Jeff B

06/02/20

5 out of 5

"Great Experience with Chorus.ai"

What do you like best? I like being able to easily coach my team. What do you dislike?

UI

User in Computer Software

06/02/20

5 out of 5

"Great solution for reviewing calls!"

What do you like best? Chorus has been super helpful in my role as an Account Executive. Whether it's re-listen to my calls for points I may have missed, or gaining feedback from my manager, it's been a critical tool for my success! Chorus sends out an email at the beginning of each week that outlines the notable meetings from my peers. It's great to hear what others are doing and learn from their success.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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