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Chorus - Conversation Intelligence Software

Chorus Reviews in July 2025: User Ratings, Pros & Cons

Transforming conversations into valuable insights.

4.5

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Chorus Reviews & Ratings

4.5

Very Good

Based on 27950 ratings & 380 reviews

Rating Distribution

Excellent

(268)

Very Good

(98)

Good

(14)

Poor

(0)

Terible

(0)

Expert's Review

Chorus is a standout conversation intelligence platform that equips sales teams with the tools to deeply analyze customer interactions and improve performance. Its robust features—like real-time signal detection, integrated dialers, and custom learning program capabilities—make it an invaluable asset for sales-driven organizations. What sets Chorus apart is its ...Read more

Chorus pros and cons

  • Chorus captures and analyzes customer interactions in real-time, providing rich insights that help sales teams understand buyer behavior and improve communication strategies.

  • The platform’s ability to identify business and sales signals ensures that key topics and themes are highlighted automatically, saving time and improving focus on actionable insights.

  • With video conferencing, sales engagement tools, and a dialer built-in, Chorus functions as a unified solution for modern sales teams.

  • Sales managers can provide immediate feedback and training based on live conversations, enhancing team performance and accelerating learning.

  • Although it supports voice and video, the absence of native chat functionality may hinder teams who prefer multichannel communication within one platform.

  • For teams new to conversation intelligence, setting up and fully leveraging all features of Chorus might require significant onboarding and training.

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Showing 201-210 out of 380

UI

User in Computer Software

06/02/20

5 out of 5

"Chorus is SO useful"

What do you like best? I really like how you can see how long a prospect talked and the key phrases. I hear good things about the coaching and cards aspect but i havent used it as much

UI

User in Computer Software

06/02/20

5 out of 5

"Good software for field sales teams"

What do you like best? Best thing about Chorus is its simple interface, ability to export videos, and support for watching videos at 2x speed. The fact that Chorus' "search" feature actually works very well is a pleasant surprise as well since many business tools fare poorly when it comes to "search."

EW

Elisabeth W

06/02/20

5 out of 5

"CSM Use Case for Chorus.ai"

What do you like best? As a new hire in my role, listening to calls from both AE's and CSM's was extremely helpful for me to understand more about my role and enable me to better conduct conversations and address challenges with customers.

MS

Michael S

06/02/20

5 out of 5

"Great Experience"

What do you like best? I love the ability to review calls with clients, to ensure I had a proper understanding of our conversation.

UI

User in Information Technology and Services

06/02/20

5 out of 5

"Very helpful tool for call reviews"

What do you like best? I enjoy the daily updates on suggested calls which are based on the calls I've previously listened to. It has been a very helpful tool for us to review calls, share sections of a call that have worked for reps and things that stand out.

LI

Logan I

06/02/20

5 out of 5

"Great platform for reviewing and improving sales motion"

What do you like best? Chorus is easy to use and interfaces directly in our Zoom calls. It picks up parts of the sales cycle and tags milestones.

UI

User in Information Technology and Services

06/02/20

5 out of 5

"Amazing capabilities, even before the AI does the analysis for you."

What do you like best? The first feature to win me over was the bookmarking and commenting on the timeline. Once I realized the text interpretation was searchable and navigation friendly, I was thrilled. Add onto this the splitting of "who is talking", and my life looking back to review and define action items became exponentially faster.

CK

Courtney K

06/02/20

5 out of 5

"Helps to focus on calls with prospects"

What do you like best? I love being able to fully focus on calls because I know Chorus makes it easy to go back for any information I may have forgotten or missed.

BL

Ben L

06/02/20

5 out of 5

"Sales Development Representative"

What do you like best? The ability to go back and watch demos and listen to calls to level myself up professionally.

CM

Christopher M

06/02/20

5 out of 5

"Chorus is a great tool. I use it often to go back and review meetings I had with my customers."

What do you like best? I like the transcripts. They are about 80% accurate, I feel. What do you dislike?

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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