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Chorus - Conversation Intelligence Software

Chorus Reviews in May 2025: User Ratings, Pros & Cons

Transforming conversations into valuable insights.

4.5

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Chorus Reviews & Ratings

4.5

Very Good

Based on 27950 ratings & 380 reviews

Rating Distribution

Excellent

(268)

Very Good

(98)

Good

(14)

Poor

(0)

Terible

(0)

Expert's Review

Chorus is a standout conversation intelligence platform that equips sales teams with the tools to deeply analyze customer interactions and improve performance. Its robust features—like real-time signal detection, integrated dialers, and custom learning program capabilities—make it an invaluable asset for sales-driven organizations. What sets Chorus apart is its ...Read more

Chorus pros and cons

  • Chorus captures and analyzes customer interactions in real-time, providing rich insights that help sales teams understand buyer behavior and improve communication strategies.

  • The platform’s ability to identify business and sales signals ensures that key topics and themes are highlighted automatically, saving time and improving focus on actionable insights.

  • With video conferencing, sales engagement tools, and a dialer built-in, Chorus functions as a unified solution for modern sales teams.

  • Sales managers can provide immediate feedback and training based on live conversations, enhancing team performance and accelerating learning.

  • Although it supports voice and video, the absence of native chat functionality may hinder teams who prefer multichannel communication within one platform.

  • For teams new to conversation intelligence, setting up and fully leveraging all features of Chorus might require significant onboarding and training.

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Showing 91-100 out of 380

DH

Daniel H

11/17/20

4.5 out of 5

"Account Executive"

What do you like best? I like that Chorus easily syncronizes with Zoom and automatically records meetings. It's also very helpful for pointing out how word dominant the rep is vs the customer and is helpful to point out key points to remember from the call later on. Key words have been very helpful when Chorus can spot points that I have forgotten after the call.

NC

Nick C

11/17/20

4 out of 5

"Caustiously Optimistic"

What do you like best? I like that with this software we can finally collect some user data through our product demos and phone calls. Also we can grade how the reps do during key parts of the call. IE identifying the goal etc.

CS

Christian S

11/17/20

4 out of 5

"Easy to use and straightforward"

What do you like best? I haven't ran into any difficulty with the format or how to use it.

BI

Britta I

11/17/20

3.5 out of 5

"So far it's been okay"

What do you like best? I like that it records meetings that can be reviewed later with me and my manager. It's nice to also be able to click a button that will let the system know not to join or to join. I like that I i need to go back and relisten to call i can and I can make sure I heard everything correctly and take any additional notes that I need in order to fully understand the call that I had. It's not to see my schedule when i do log into chorus but again I wish that there was a ...

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RG

Regan G

11/17/20

3 out of 5

"seems to be some bugs but good analytics"

What do you like best? I like the analytics on each call to improve technique What do you dislike?

RG

Regan G

11/17/20

3 out of 5

"seems to be some bugs but good analytics"

What do you like best? I like the analytics on each call to improve technique What do you dislike?

CB

Caetano B

11/12/20

5 out of 5

"Great tool to review meetings"

What do you like best? How smart the tool is, pointing out who talked more, questions that were made, filling words... It is all super accurate and gives a great sense of how to improve and tailor future conversations. I do use it a lot to share details of meeting with my pre-sales/ technical team to provide more insight about what we should anticipate in further conversations.

NS

Nathan S

11/12/20

5 out of 5

"Chorus is like a mirror for your phone conversations!"

What do you like best? The part where it shows you who is talking what percent of the time

ZF

Zane F

11/12/20

5 out of 5

"Great experience from learning more on your skills to training with others easier"

What do you like best? Recording playback of calls made earlier in day What do you dislike?

AL

Athena L

11/12/20

5 out of 5

"Made onboarding much easier and manager meetings impactful!"

What do you like best? The ability to share meetings with clients and review them personally. If someone misses a demo, it is so easy to share an external link with my client. Beyond that, when I need to review or get a quick succinct summary of my call I can take a look at the notes that Chorus provides. It is so helpful that it easily shows my filler words and talk time. This allows me to easily reflect and continue improving. I want to mention how helpful it was to have colleagues calls ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].