ChatMeter Reviews in May 2025: User Ratings, Pros & Cons

Great for a company with a lot of locations

What do you like best? We have over 115 properties, and Chatmeter enables me to easily manage all of them. What do you dislike? There is nothing I dislike about Chatmeter. Any suggestions I have made to my Chatmeter representative were already in the works and have been implemented. What problems are you solving with the product? What benefits have you realized? As multifamily real estate, our biggest issue is responding to the multitude of reviews that come in each day. ...

Get Your Reputation Under Control

What do you like best? Chatmeter takes all reviews from all social platforms and provides a nice, clean hub where you can review the very best and worst insights and experience from your customers. What do you dislike? The fact that there is not a social scheduling application for multiple locations is the biggest downfall for Chatmeter, and this has caused me to seek another third party for this functionality. It would be great to see this all under one hood. Recommendations ...

The Best Platform Out There!

What do you like best? It's great -- user-friendly and all-in-one! What do you dislike? I don't really dislike anything about it. Recommendations to others considering the product: The platform is very user-friendly and does a lot of the heavy lifting. It allows you to streamline reputation, social, and SEO in one and ChatMeter is constantly updating, tweaking, and making their product better. One thing I will recommend is that anyone who wants to use it for listing ...

Great Customer Service

What do you like best? Continually updating their platform to keep up with industry trends and their responsive customer service. What do you dislike? nothing that I can think of at this time. Recommendations to others considering the product: Do it! will save you so time and help you win back customers. What problems are you solving with the product? What benefits have you realized? Responding to reviews for 100+ restaurants much more efficient and quick

Professional and business driven

What do you like best? We highly recommend Chatmeter thanks to its professionalism. They strive at improving their service offer to our needs and to constantly make our life easier. What do you dislike? Nothing. Wea re very satisfied with the service we receive. Recommendations to others considering the product: Nothing I can think of. What problems are you solving with the product? What benefits have you realized? We have been able to get a much cleaner space in ...

Great partner

What do you like best? Chatmeter has been an incredible partner to us since we began using them. There is no other company I work with that continues, month after month, year after year, to work directly with us to utilize their product to the fullest. What do you dislike? Honestly, there isn't anything I dislike. One thing that would be helpful would be to help manage our menus digitally (i.e. so they are posted on Google & Yelp minimally) What problems are you solving with ...

Great Product with Impressive Customer Support

What do you like best? Chatmeter helps hold our teams accountable by alerting them when reviews are left. Their customer support is very responsive, even with large teams. Our online reputation has continued to improve using Chatmeter's platform. What do you dislike? Not all review sites integrate into the platform for review response. What problems are you solving with the product? What benefits have you realized? We are much more aware of our online reputation and have ...

Such a great platform!

What do you like best? I love the pulse feature with Chatmeter. It allows me to track what our customers are talking about in their reviews. For example, I found our customers are primarily talking about our overall customer service- not our product, policies, etc. That information was invaluable to discover! In addition, I love the webinars and blog posts! What do you dislike? I always like to put something here because I think everyone can improve on something, but honestly I ...

Bets reputation software out there!

What do you like best? Pulse is my favorite tool - it beats anything other available tool on the market for sentiment analysis and review data collection. What do you dislike? The only limitations are with the available customizations - pre loading dates in Pulse, etc. What problems are you solving with the product? What benefits have you realized? Using Chatmeter has greatly alleviated some of the restrictions we were experiencing with ReviewTrackers.

Key tool for reputation management

What do you like best? We love the way Chatmeter allows us to manage our online reviews from one easy portal. The report tools and snapshots are key, and make it easy to distribute pertinent information across all channels. What do you dislike? Would like to have the ability to respond to TripAdvisor reviews through the portal as well. What problems are you solving with the product? What benefits have you realized? With Chatmeter, we are able to respond to guest reviews in ...