ChatMeter Reviews in May 2025: User Ratings, Pros & Cons

Great multi-faceted tool!

What do you like best? The Chatmeter platform enables us to cover a plethora of services all within one place. What do you dislike? The listings platform would be great if it covered more listings and directories. Recommendations to others considering the product: If you are looking for an all-in-one tool for local seo, reviews and social then this is your tool. What problems are you solving with the product? What benefits have you realized? Review Monitoring, ...

Good Experience!

What do you like best? I like that the platform is very user friendly! What do you dislike? The social tab is not as robust as I'd like Recommendations to others considering the product: Figure out your internal strategies before implementing ANY resource, not just Chatmeter! Make sure what the system offers is exactly what you're looking for before committing and paying for the system. What problems are you solving with the product? What benefits have you realized? ...

Chatmeter is great at staying on the cutting edge

What do you like best? Chatmeter is always thinking ahead and finding ways to make their customers' lives more easier, especially when it comes to their platform interface and what customers are able to do with it. What do you dislike? I feel like their campaign manager could use some tweaking as it has had a few bugs, such as sending multiple duplicate emails to the same customer at once. Recommendations to others considering the product: Chatmeter has really helped us ...

One of the most important tools in our arsenal

What do you like best? The customer service is outstanding. Not only do they perform our listings management, they also help with keeping our digital profiles clean and up-to-date. With over 130 stores and growing, it helps to have the support they provide. Plus, they are constantly improving the platform in ways we didn't even think of. What do you dislike? There is very little to complain about with this platform. The main items we use it for are all working as expected. ...

Chatmeter has been a great addition to our productivity for our franchise business model.

What do you like best? They are familiar with the operations of a franchise system and have been very helpful in accommodating that. What do you dislike? I would love if Chatmeter could be more knowledgeable and proactive about system changes whether it be within Google or within reviews. What problems are you solving with the product? What benefits have you realized? Online reputation problems. We are doing a great job with the help of the Chatmeter platform.

Easy Solution for Problematic Reviews

What do you like best? The ease of use when dealing with multiple locations is perfection. I can create templates and respond to a weekend's worth of reviews for over 30 stores in less than 5 minutes. Not to mention, this has done great things for our rankings in Google. What do you dislike? Facebook's new recommend is no longer calculating into our sentiment with the same weight it held before. Yelp is a pain as we can not bulk respond. I wish I could remove a response if I post ...

Chatmeter has been a great platform for our business!

What do you like best? Responding to reviews would be very difficult without the platform. I love having them aggregated in one place, especially being able to respond to most reviews right within the platform. What do you dislike? I wish that TripAdvisor could be responded to within the dashboard. What problems are you solving with the product? What benefits have you realized? We have a lot of locations and get a lot of our business through online reviews. Being able to ...

Excellent Review Platform

What do you like best? This platform provides full support to maintain all your review needs What do you dislike? Sometimes you cannot post directly to certain platforms like Facebook and Yelp Recommendations to others considering the product: N/A What problems are you solving with the product? What benefits have you realized? We are able to respond to 99% of reviews

Easy to use, reliable data, making our lives easier!

What do you like best? We love the ease of use. In a busy world with enough websites and logins to remember as is, Chatmeter makes the lives of our operators so much easier. The Dashboard is intuitive and very helpful. What do you dislike? There is room for improvement in the social media response section of the platform. It is still best to respond via the native platform. What problems are you solving with the product? What benefits have you realized? We're solving the ...

Great aid in review response

What do you like best? How all review platforms are in one place, reporting capabilities, and listing management What do you dislike? When there are changes made to Facebook Chatmeter isn't always immediately updated with it. What problems are you solving with the product? What benefits have you realized? Having a 96% response rate, and listing management.