ChatMeter Reviews in June 2026: User Ratings, Pros & Cons

Chatmeter is great!

What do you like best? The support is great and the team is helpful. What do you dislike? I'm often overwhelmed by the amount of information available to me. Not a fault of Chatmeter, but it's sometimes intimidating. What problems are you solving with the product? What benefits have you realized? I'm able to easily respond to reviews left on my Google and Facebook pages. It's basically One-Stop-Shopping for me and my company.

Chatmeter Reseller

What do you like best? Excellent platform for review monitoring and response. Very good review data and review sentiment analysis. What do you dislike? The platform is occasionally unstable with slower load times. It is unable to solicit for reviews due to their partnership with Yelp, which is a real problem in the reputation management space. The social publishing suite isn't as scalable for high volume use. Recommendations to others considering the product: It's a very ...

Love Chatmeter

What do you like best? Having an assigned rep to correspond with monthly is very beneficial to the company. Our assigned rep responds in a timely manner and is very personable. We have used this service for years and have enjoyed the simplicity of the evolving dashboard and the features it provides to our team. Without this dashboard, our teams would have to bounce around to various listings to see if they have reviews, and then if so, respond to them. The reporting aspect is also very ...

Great Experience so far but Lacking in Social Functionality & Consistency

What do you like best? I love having all of our reviews across all platforms and properties together in one space and I also enjoy the different sentiment reporting capabilities as well! We also measure ourselves against comps and the tool Chatmeter provides has again saved us from monthly manual entries. What do you dislike? One of the only (major) items Chatmeter is lacking is social capabilities. They are not a Facebook partner so they are unable to bring in certain information ...

Chatmeter is always improving their product offering.

What do you like best? Their customer service is top notch. I have two dedicated account reps and both respond to my questions within hours or even minutes. We also have monthly calls where they answer questions, go over new features, and offer suggestions on how we can maximize our use of this tool. The system has a great user experience and offers so many different reporting features all in one tool. I especially like the Pulse feature that they recently enhanced. It provides unique ...

Great Reputation Management Software

What do you like best? Ease of use. The dashboard is very comprehensive. What do you dislike? No downsides! It works well for us and our needs! What problems are you solving with the product? What benefits have you realized? Streamlined notifications, keep track of reviews and responses.

Not the best

What do you like best? They are in San Diego. Not a lot of good things going on. What do you dislike? A lot. We are locked into a contract and they can not get their team to manage GMB or reviews correctly What problems are you solving with the product? What benefits have you realized? Nothing really. There have not been a lot of benefits to us using this platform.

Great Review Aggregation Platform

What do you like best? I love how easy it is to use and to train our field employees on best practices. What do you dislike? My only complaint is that you can't set up auto responses for reviews without text. There are ways to easily bulk respond. What problems are you solving with the product? What benefits have you realized? We had a hard time managing all of our user additions/changes for the review sites organically. This has made it so easy and affected our review ...

Innovative & comprehensive tool

What do you like best? ease of use and how I can respond to multiple platforms in one place. Makes reputation management a breeze. What do you dislike? nothing! I would like more education on the full scope of chatmeter What problems are you solving with the product? What benefits have you realized? Improved online reputation very quickly. Easy to monitor multiple locations and address issues quickly.

Several client quit using it

What do you like best? The chatmeter platform does a lot of things, but they are not all clear to set up or customize. Their account managers were always nice, but often didnt have much experience using the product. What do you dislike? Their turnaround time to do anything for the clients was over 2 weeks. They'd ask us to do set up for them which we wouldnt be getting paid for. Also getting a refund for one client took at least 3 months. The reason for the refund was that it ...