ChatMeter Reviews in May 2025: User Ratings, Pros & Cons

One of the best listings management platforms I've ever used

What do you like best? The ability to see everything in one dashboard and the user-friendliness of the platform is unlike any other. When I log on, I can see my overall rating, review response rate, how many reviews I received in a given time frame and how well I stack up against my competition. Features like bulk review responding and response templates have been a game-changer and allow me to free up time for other tasks. I also enjoy the social side of Chatmeter as well. Having ...

Easy to Use and Read Data

What do you like best? I like how easy it is to navigate through the Platform and how easy it is to read the data. What do you dislike? Tried adding filters/tags and they're still not quite right OR i'm not able to figure that part out myself yet. What problems are you solving with the product? What benefits have you realized? Wanting to see YoY and monthly/daily trends. How to improve our products/services from insights taken from customer reviews.

Great partnership has added value to our digital efforts

What do you like best? Chatmeter has been very responsive and has assisted us in not only increasing our digital presence and reputation management, but has also provided valuable insight on SEO as we work on updates to our location listing on our website. Their attention to detail and communication has been top notch. This partnership has significantly decreased the time we've had to spend on attempting to manage our digital presence and reputation online and have allowed us to focus on ...

Resourceful Platform - Highly Recommend

What do you like best? We all know that reviews are important and we should be looking at them every day. The best part of this platform are the daily e-mail alerts. It's a reminder that attention is needed whether a positive or negative review is left by a customer. A reply back is needed for a 1 star review and/or a 5 star review. These e-mail alerts are a reminder to reply back and look at reviews. What do you dislike? Setting up locations only because it's time consuming. Maybe ...

Brookshire Brothers

What do you like best? The ability to see and respond to all of our online reviews in one dashboard. The multiple review response feature is also a great tool in managing these reviews. What do you dislike? I would like to be able to manage Yelp listings more easily through the platform. What problems are you solving with the product? What benefits have you realized? Chatmeter helps us to provide information to our customers who are looking for us online and enables us to ...

Great service to get your business noticed!

What do you like best? The customer service is amazing. They answer questions very timely and work hard to be sure your business is noticed. What do you dislike? I really can't think of anything. If I ever have an issue I contact them and they fix it (usually user error) immediately. What problems are you solving with the product? What benefits have you realized? Chatmeter has made sure that our hours, contact, addresses, and such are all current on so many different ...

ChatMeter has made reputation management MUCH easier, while also cleaning up our Local SEO!

What do you like best? I think having a centralized Dashboard for all things reputation makes things way easier. Being able to review, respond & report all from one system is great. I also enjoy the bulk publishing capabilities & the easy email notification system. What do you dislike? Very little. I know CM has grown like crazy the last few years & I know their team is busy, but otherwise I have almost no complaints. What problems are you solving with the product? What ...

Great tool that bring all your reputation management needs into one space.

What do you like best? Simplicity and user experience of the platform. Support and help from our reps is fantastic. What do you dislike? Huge amount of setup time (if you have many properties like we do). To get everything to work properly, there is a large time investment on the front end. Recommendations to others considering the product: Great software, reasonable price. What problems are you solving with the product? What benefits have you realized? Quick ...

Comprehensive Dashboard

What do you like best? I love the ability to respond to all reviews directly through the dashboard. That was huge for our team as it saves us lots of time logging into each of our clients profiles. I also like the Chatmeter Team, they all have been wonderful. What do you dislike? The dashboard tends to not load correctly often, mainly when using filters. For example-if I filter out reviews to show me reviews that don't have responses, it will often show ZERO reviews. However, if I ...

Good People - Good Service

What do you like best? Chatmeter provides a lot of different services in one, most of which are very beneficial to our clients. For SEO, we always want to make sure our NAP-W information for our clients is as consistent as possible on as many relevant citation type sites as possible. We also want to keep that information as up to date as possible. To do this manually could take hours of time. Using Chatmeter's dashboard we can make updates in one place and see those updates go to Google ...