ChatMeter Reviews in June 2026: User Ratings, Pros & Cons

Convenient and Beneficial!

What do you like best? I like that we are notified via email about reviews, both good and bad, so we can respond in a timely manner What do you dislike? I do not find any downsides to chatmeter What problems are you solving with the product? What benefits have you realized? We can hear about resident issues in a timely manner and address them expediently, often times changing their opinion of our community and staff

Great Tool For Property Management!

What do you like best? Chatmeter has been extremely helpful manage all of our reviews on one platform, as you know it is a digital age and EVERYTHING is online nowadays. So having a good platform to manage all the places you can be rated on is extremely helpful, property management alone is very stressful industry and time consuming because you never know what kind of day you are going to have. Chat meter defiantly takes some of that strain of worrying about hunting down all of our ...

All the reviews in one spot

What do you like best? Using Chatmeter makes it easy to manage customer reviews, recognize trends, and build sales. What do you dislike? There are some features of Chatmeter that could be streamlined a touch better, such as their Workflow function. Recommendations to others considering the product: Great job What problems are you solving with the product? What benefits have you realized? Using Chatmeter enables business managers and owners to quickly reply to guest ...

I like that you can respond and see reviews right away. It is very easy to get in touch with a guest

What do you like best? I like that you can see your average rating over the last 30 days etc. See where you can improve. What do you dislike? I do find the screen a bit "busy" lots going on when you first sign in. Recommendations to others considering the product: It can really improve your communication with the social media world and your guests within your business! Lots of positive! What problems are you solving with the product? What benefits have you realized? ...

LOVE the convenience chatmeter provides!

What do you like best? Everything is all in one place. I don't have to go far to see all of our reviews. What do you dislike? I can't find anything that I dislike about Chatmeter. What problems are you solving with the product? What benefits have you realized? All feedback from our residents/prospects get emailed.

Easy stress free way to upgrade Customer Service.

What do you like best? That I can check 1 website for all of my reviews. What do you dislike? I do not have anything that I dislike about the service. What problems are you solving with the product? What benefits have you realized? Usually, I do not have the flexibility of time check serval websites and respond to every single lead in a timely manner, but with Chatmeter I have the ease of logging into 1 website for all my needs.

Great solution for listings & review management

What do you like best? Platform is easy to use, training was very thorough, new features are added consistently to improve the product. We've had the same account manager since we launched and he is very accessible and communicates new features and recommendations often. The 6 month review sessions are always very helpful and provide us with customer insights that we can turn into operationally actionable tasks. The additional of the app has made it even easier for our restaurant ...

Chatmeter.... very useful tool !

What do you like best? I love that it combines all reviews into one neat page. There is also competitors scores. I love this app. What do you dislike? It can be a bit busy at times... but nothing crazy Recommendations to others considering the product: A little less busy What problems are you solving with the product? What benefits have you realized? All customers issues come directly on there. We can reach out to any reviews a lot quicker !

Helpful

What do you like best? It is helpful to have to keep track of all your reviews. What do you dislike? Nothing I dislike about it. If you do not get many reviews I don't think you would need it. Recommendations to others considering the product: I do not have any. Our use of it is little and just for online reviews. I never have any issues or problems though. What problems are you solving with the product? What benefits have you realized? Reviews not getting replies ...

i feel like the website is difficult to navigate

What do you like best? keeps track of reviews from specific sites What do you dislike? difficult to navigate. i have been on 3 training calls & it's difficult to hear the trainer & the person also goes fast & assumes people are familiar with navigating websites What problems are you solving with the product? What benefits have you realized? n/a