ChatMeter Reviews in September 2026: User Ratings, Pros & Cons

Great Brand Management Platform

What do you like best? Very intuitive. Easy to update business details and pull reports. Great one-stop shop for locations listings management and review monitoring. Awesome support team and reps that I've worked with so far! What do you dislike? Doesn't have all of the features for social integration that we're looking for (yet). Have experienced issues with updating hours for certain locations in the platform and having them not reflect on Google/Bing. What problems are you ...

Amazing and beneficial for tracking, and responding to reviews. Extremely user friendly

What do you like best? User friendly for accessing reviews, and responding in one place. What do you dislike? I haven't had any issues, or specific things, that I dislike about Chatmeter. Recommendations to others considering the product: If anyone is looking for a product to help handle all online reputation in one place, Chatmeter is the way to go! What problems are you solving with the product? What benefits have you realized? I am able to handle negative reviews ...

Very helpful to have all my my reviews in one place

What do you like best? I like having all my reviews in 1 place. What do you dislike? I don’t like that I can’t respond to my Grubhub or TripAdvisor reviews Recommendations to others considering the product: Remember that all your responses are shown to the public What problems are you solving with the product? What benefits have you realized? I’m able to reach out to any unhappy guests and make things right on their end.

Chatmeter Review

What do you like best? Having all of our reviews in one place and can assign tasks to various people in our organization. What do you dislike? Task assigning. I have to set up rules for each individual person rather than setting up one rule that applies to all roles. I also wish there was a better closed loop process. If we wanted to make sure that the reviews are handled and not just responded to, it's not really possible to do that. What problems are you solving with the ...

Chatmeter -- swiss army knife approach

What do you like best? Easy of drill down and localization abilities What do you dislike? Lack of reporting flexibility -- reviews based on 1-5 scale without ability to rebase What problems are you solving with the product? What benefits have you realized? Main benefit is the ability to have so much information brought to your fingertips on a large scale. Its made it possible to react to local changes that might otherwise be missed.

Great solution for online review monitoring

What do you like best? Pulls reviews from top sites into one platform. Allows all locations to be monitored from one site. What do you dislike? No complaints, but haven't used other services to compare it to. What problems are you solving with the product? What benefits have you realized? No problems. Saves time from sorting through all platforms for several locations

One stop review management

What do you like best? Interface is pretty simple and straightforward. Saves us significant time with our review management and keeping an eye on social media What do you dislike? Nothing, pretty solid platform. The app isn’t as robust as the website portal, but for quick checks, gets the job done. What problems are you solving with the product? What benefits have you realized? Chatmeter allows us to stay on top of review management in a way that isn’t a time drain. A ...

Chatmeter is great to use and helps make business much easier!

What do you like best? All the insights it gives in regards to reviews from multiple websites and social media. I love having all these analytics to look at from reviews across so many different websites and social media channels. It averages out all your reviews for your business as a whole which comes in handy big time. Same with social media. I like being able to have it all available on Chatmeter. What do you dislike? Can be a bit confusing with so much that it has, but it is ...

Chatmeter is awesome

What do you like best? Ease of use, user-friendly interface, not much of a learning curve What do you dislike? There isn't much I don't like, maybe improving the notification system What problems are you solving with the product? What benefits have you realized? We are able to respond to customer's reviews in a timely manner which improves customer satisfaction

Chatmeter has been very user friendly to show all of our reviews for all of our locations!

What do you like best? The Dashboard is super helpful to see things at a quick glance and to show to leadership. Responding to reviews is easy! What do you dislike? It does take a bit longer to notify us of reviews than the direct sites but that is understandable. What problems are you solving with the product? What benefits have you realized? The anonymity of response is great since I am responding on behalf of the company and not for an individual business/facility.